Customer Service Project

Eric L. Crosby

**** ******* **. *******, ** ***** 770-***-**** 816-***-**** ************@*****.***

Summary of Qualifications

• Coursework and real world experience in system analysis and design, programming, database,

web applications design, and hardware configurations.

• Knowledge of multiple programming languages, databases, and graphic programs to designed

and developed Web applications.

• Sound problem resolution, judgment, and decision-making.

• Excellent organizational skills with ability to manage multiple priorities in a fast-paced team

environment.

• Team-oriented professional eager and willing to lead and work collaboratively with colleagues

to successfully achieve goals and expectations.

Education

Master of Information System Management, expected graduation date Aug 2010

Keller Graduate School of Management

GPA 4.00/4.00

Bachelor of Science in Computer Information Systems, 2008

DeVry University

Dean’s List, GPA 3.96/4.00, Summa Cum Laude

Technical Skills

Software: Eclipse, IntelliJ IDEA, Microsoft.NET Framework, Adobe Photoshop, Adobe Illustrator, Adobe

Indesign, Macromedia Dreamweaver, Macromedia Flash, Microsoft Office, Microsoft Visio, Microsoft Project,

Adobe Acrobat, SQLPlus, PL/SQL Developer, JasperReports, Crystal Reports, Subversion, Top-Link,

Languages: Java, JSP, Visual Basic, C#, C++, SQL, PL/SQL, HTML, XML, PHP, CSS, ASP, SOAP,Struts

Framework

Databases: Oracle 9i, Oracle 10g, MySQL, Microsoft Access

Operating Systems: Windows 98/XP/Vista, Windows 2003 Server, Linux

Projects

Class Projects

• Project leader of six person team developing a database for a fictional cable company using

Oracle 9i and SQL. Assigned tasks and managed project phase schedules. Assisted team members with

problematic SQL coding.

• Developed a database for a fictional video store check- in/check- out system. Created database

triggers, database stored procedures, and PL/SQL statements to import or export data from the data

repository.

• Developed application GUI for a fictional business using Visual Basic, C++, C#, and Java.

• Developed a real estate locator website using HTML,CSS,Macromedia Dreamweaver,

Macromedia Flash, and PHP.

Eric L. Crosby

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Projects (Continued)

• Installed an Oracle database and created scripts to create tables, tablespaces, and users.

Assigned users roles and privileges within the database. Created scripts for various kinds of back up

and recovery procedures.

• Project leader of three-person team developing an application for a fictional printing and

engraving company. Created workflow procedures and assigned tasks among the different developers.

Created requirements and design specifications, team charters, test and deployment plans. Developed

the application using Microsoft Access, C#, and ADO.NET.

Work Experience

Application Developer Associate Professional 01/2009-present

CSC/Defense Finance and Accounting Services

• Gather project requirements and functional specifications, and implements them with Java,JSP,

Struts, and Oracle to create application solutions using appropriate development methodologies and

industries tools.

• Assist product development team members and senior designers with developing problematic

applications that are accurate and relevant to client needs.

• Perform QA testing and integration testing.

• Create ad hoc reports using SQL and assisting in defining requirements with clients.

• Discover limitations of new and existing technology.

Tech Support Representative/Audit Team 07/2007-12/2008

JMA/Sprint

• Assisted team members and other departments resolving problematic directory listings and

database information.

• Used automated procedures and web-based tools to correct discrepancies.

Technical Support Representative 01/2008-04/2008

WSI/H&R Block

• Helped H&R Block offices troubleshoot hardware and software issues.

• Provided customer service about refund issues.

• Answered phones in an inbound call center environment handling 80-100 calls a day.

Graphic Artist/Print Production Tech 07/06-07/07

RSI

• Created and manipulated clients’ digital and paper files to produce large format prints using

various software including Adobe Photoshop and Adobe Illustrator.

Graphic Artist/Print Production Tech 09/02-01/06

Omnidox

• Modified and manipulated digital and paper files to produce large format prints using software

including Adobe Photoshop and Adobe Illustrator.

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