Customer Service Sales

Robin Munoz

***** *. **** *** ***.#**

Phoenix, AZ 85023

602-***-****

***********@*****.***

* *********: To enhance the quality of service of an employer by applying hard work and a

positive attitude towards company goals.

Summary of Qualifications:

Demonstrates excellent communication skills, highly detail oriented, observes leadership and team playing abilities.

Experienced in computer applications such as word,excel,PowerPoint,pds,tmw,e-verify,quickbooks. Skills sets include

as wide array and diversity of administrative, accounting, customer service, which enables the ability to learn new

concepts quickly.

Professional Experience

11/2009-Present Western Refining Wholesale Phoenix, AZ

Billing Analyst/Accounting

• Reconciles accounts and close sales orders.

• Updates spreadsheets, researches and reviews financial information

• Posts invoices to the general ledger and receipts to stock for inventory and A/P

• Sorts, codes and analyzes information daily

10/2008-10/2009

Customer Service Rep.

• Assist with managing the larger accounts including, Costco,UPS,Cemex.

• Assigned numerous daily tasks and special handling customers.

• Maintain all existing policies and procedures, while seeking to increase efficiencies

within the department.

• Data Entry of orders via several methods:Phone,fax,email & in person.

• Communication with internal staff and customers to get orders keyed and billed.

• Responsible to answer concerns about order, the dispatch of orders, pricing, and

responsible to key 60 or more orders a day.

2/2006-9/2008 Aztex Staffing Phoenix, AZ

Office Manager

• Responsibilities include the over view of all office functions. Daily tasks were made up

of payroll, inside-sales calls, issuing work orders for all staff and closing office daily.

1/199*-**-**** Direct Marketing Services Phoenix, AZ

Customer Service Rep/Auditor

• Auditor of in house sales calls

• Outbound sales call to generate new business

• Overlooked auditing team for daily work load

Education

• 8/1996-6/1999 Trevor Brown High School, Phoenix, Arizona

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