Software Engineer Quality Assurance

Richard WieD

512-***-**** ***********@******.**.***

http://www.linkedin.com/in/richardwied

**** ********** *****, ******, *****

Professional profile

Senior information technology leader offering over 20 years of demonstrated

success leading complex and challenging IT initiatives around the world.

Acknowledged for excellence in technical, business and staff leadership,

with extensive experience creating and maintaining customer and vender

partnerships. Reputation for effective communications with CIO and Customer

Executives.

accomplishments

. Chartered, organized and led IT service groups who built reputations for

craftsmanship quality in the infrastructure they build and the customer

services they provide.

. Reduced labor cost 12% by transitioning from internal resources in the

U.S., to outsourced resources in India. While effectively maintaining

technical architecture, standards and quality assurance services

internally.

. Reduced equipment maintenance cost 15% by reviewing contracts for

decommissioned assets, replacing end-of-life equipment and replacing

Suppliers who were over the market price.

. Reduced WAN cost 22% by upgrading from International private lines (IPL)

to multiprotocol label switching (MPLS) from AT&T and Verizon.

. Avoided cost increases by driving RFQ processes to select the Technology

and Suppliers for WAN, LAN, WLAN, Voice, Video and Firewall environments.

. Avoided security violations and penalties by driving to closure SOX, OTS

and FDIC issues identified by internal, external and federal agency

auditors.

. Organized the programs to design and implement the IT Infrastructure for

campuses in Austin Texas ($14.4M) and Stillwater New York ($75.6M).

. Organized and led the programs to design and implement the networks for

campuses in Dresden Germany ($3.4M) and Suzhou China ($1.2M).

. Organized and led the programs to spin-off the communications and

electronic security infrastructure of AMD from Spansion and Guaranty Bank

from Temple-Inland.

. Reorganized and led the IT Infrastructure groups of Guaranty Bank after

divestiture

experience

Managing Director, IT Infrastructure, BBVA Compass / Guaranty Bank,

Austin TX, 2009-2010

Responsible for all infrastructure engineering and operations services

including: Networks, Electronic Security, Personal Computers, Data Center

Operations, Windows Servers, Storage, Data Archival and Disaster Recovery.

Lead team of >45 engineers, technicians and analysts with an annual budget

of >$20M.

. Reorganized and optimized the organization following divestiture from

parent company

. Delivered the first successful Disaster Recovery test for the new company

. Delivered an infrastructure based on monitoring, metrics and processes

focused around SLA based service delivery.

. Managed to closure within the time intervals set by the Board of

Directors and the OTS, infrastructure violations in security, process or

procedure as identified by internal or external auditors.

Director, IT Infrastructure, Guaranty Bank, Austin TX,

2007-2009

Responsible for Guaranty's Network, Electronic Security and Data Center

services including WAN, LAN, Firewalls, Intrusion Detection, WEB Proxy,

Email filters, Virus / Malware prevention, Data Center Operations, physical

cabling and all equipment installations.

. Chartered the network and electronic security groups and recruited all

personnel to create the organization

. Organized and led the programs to segregate the communications and

electronic security infrastructure of Guaranty Bank from Temple-Inland

. Prepared the business case and drove the programs which replaced all

firewall, intrusion detection and email filter infrastructure with

modern technology

. Organized and drove the program which replaced the legacy WAN with MPLS

Senior IT Manager, IT Infrastructure, Advanced Micro Devices,

Austin TX, 1999-2007

Responsible for AMD's international WAN and domestic LAN, WLAN, Voice,

Video Conferencing, remote access and physical plant cabling and

construction.

. From 2002-2004, also responsible for the Corporate data centers in the

U.S. This included Server and storage hardware, Windows & UNIX operating

systems, Facilities environment, Disaster recovery.

. From 2006-2007, also responsible for the Program Management to design and

implement IT infrastructure for new campuses in Austin, Texas and

Stillwater, New York.

. Supervision of the Employees, Contractors and Suppliers required to

provide services in these areas. Included all aspects of recruitment,

performance evaluation and retention / release.

. Met or exceeded all ITIL - SLA's for service requests, trouble reports,

change requests, customer satisfaction and operational uptime (365 X 24).

. Planned and managed the outsourcing of Network Operations from the U.S.

to India. While effectively maintaining the technical architecture,

standards and quality assurance services internally.

. Identified and managed the teams and processes which selected technical

solutions and suppliers (IT, Purchasing, Legal, Non-Disclosure). This

process created RFQ's, identified prospective bidders, issued bid

packages, analyzed results, selected sole source suppliers and issued

contracts and PO's.

. Managed the consolidation of multiple systems administration teams into

one corporate team, while replacing outdated servers and storage and

formalizing ad-hoc processes and procedures.

. Managed all aspects of services purchased from Suppliers. This included

operational performance, disputes and renewals. These suppliers included

AT&T, Verizon, Cisco, Nortel, Avaya, Polycom and Cabling suppliers.

. Effectively managed to closure within the time intervals set by the Board

of Directors, all audit violations in security, process or procedure's as

identified by internal or external auditors.

. Effectively managed without exception, forecasts and budgets.

IT Manager, IT Infrastructure, Advanced Micro Devices, Austin

TX, 1992-1999

Responsible for AMD's global WAN and U.S. based LAN, WLAN, Voice, Video

Conferencing, remote access for employees and physical plant cabling.

. This included the consolidation of multiple datacom and telecom teams

into one corporate team, while replacing outdated and duplicate equipment

and formalizing ad-hoc processes and procedures.

. Responsible for AMD's global Firewalls, WEB proxy and Intrusion

Detection

PREVIOUS experience

IT Section Manager IT Infrastructure, Advanced Micro Devices,

Austin TX

. Responsible for all aspects of the company's global data WAN and U.S.

LAN.

Senior CAD Software Engineer CAD Design, Advanced Micro Devices,

Austin TX

. Design and development of software programs for CAD circuit design.

Senior CAD Software Engineer CAD Design, General Electric,

Austin TX

. Design and development of software programs for CAD circuit design.

CAD Software Engineer. CAD Design, Tektronix, Austin

TX

. Design and development of software programs for CAD circuit design.

education

B.A. Computer Science, University of Texas, Austin Texas

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