Customer Service Administrative Assistant

Fabianna Tfinkgi

**** ****** ****** ? Modesto, CA, 95355 ? 209-***-**** ?

********.*******@*********.***

OBJECTIVE

I seek a challenging position that effectively utilizes my administrative

knowledge and additional skills while allowing me to grow and develop with

the company.

SKILLS & QUALIFICATIONS

My background offers over 10 years of customer service requiring the

following skills:

> Fluency in foreign languages: French, Spanish, and Arabic

> Effective administrative work, customer relations, and organization

> 10-key, typing 40 words per minute.

> Efficient in Microsoft/Mac

> Software background includes:

o Merlin banking system

o Yardi Data software

o People Soft Data system

o Nolij Imaging system

o Lotus Notes

o FileMaker Data system

o Microsoft 98, 2007, XP, Microsoft Office 2007, Microsoft Vista

PROFFESIONAL EXPERIENCE

San Jose State University, San Jose, California

Administrative Service Assistant II

March - October 2008

Audited graduate applicants' files: verified GPA, transferred file to the

appropriate department, and entered data into PeopleSoft. Entered Data as

instructed by Admissions Services, as well as, Enrollment Reporting System

(ERS) reporting for edits. Reviewed policies with students in their

application process. Provided customer service assistance for all aspects

of Admission Services, e-mail correspondence. Opened, sorted, and

distributed all incoming mail and assisted with bulk mailings for

Admissions and the computer center's outgoing mail; processed both standard

and electronic mail, prepared and composed correspondences, reports and

other documents, created and maintained standard and electronic records,

files and record keeping system. Worked collaboratively with all members of

Enrollment and Academic Services Department, the Campus Community and

students toward the effective and efficient processing of applications and

documents, and worked towards enhancing positive student interaction.

PS Business Parks, Silicon Valley Region, Santa Clara, California

Administrative Assistant - Temporary

July 2007 - Dec 2007

Supported two property managers, a leasing director, and a regional manager

with day to day processing of all invoices; for five properties using Yardi

software, preparing and tracking expense reports. Answered multiple phone

lines, documented work orders for maintenance staff, A/R, filed leases from

different properties, and performed general office tasks. Also, put

together job files for different capital improvement projects, organized

and completed files for new tenants.

Bank of America, Mountain View, California

Teller Supervisor

Nov. 2004 - Dec 2006

I was Responsible for evaluating, processing, and dispatching international

and domestic transactions. Established retention plans for existing

accounts and reinvented new products and services. Assisted non-English

speaking customers with their needs and inquiries by

translating/interpreting in their respective languages. Provided coaching

and training to new recruits regarding the procedures and policies of the

banking industry.

EDUCATION & CERTIFICATIONS

Heald College - Modesto

Medical Assistant

In Process

Kaplan University / Continuing Education (online Course)

Medical Billing

October 2009

Sutter Health Education Center/Memorial Hospital Modesto California

Certified in EKG/Dysrhythmia Recognition

March 2009

Certified in Medical Terminology

May 2009

Franciscan University, Steubenville, Ohio

Master of Arts in Theology; June 2009

Notre Dame de Namur University, Belmont California

Bachelor of Arts in French with a minor in Religious Education; May 1997

References: References

are available upon request

Contact this candidate