Human Resources Customer Service
Resume:
Veronica Navarrette-Lowery
Plano TX 75024
********@*****.***
Software Skills:
MS Office Professional 2007, MS Project 2003, SAP, PeopleSoft, AS 400
Optimum, Lotus Notes, QuickBooks Accounting, Internet
PROFESSIONAL EXPERIENCE
August 2007 - November 2009 Pizza Hut, Inc
Dallas, TX
Territory Administrator / People Development
Supported Vice President of Operations
Developed creative, clear and accurate presentations for
meetings
Heavy calendar and travel coordination for VP
Provided reporting for VP using MS Excel and PeopleSoft modules
on a weekly and monthly basis
Coordinated internal and external meetings, department
activities and special events
Lead a team of 9 Region Admins in field offices to include
facilitating statistics of test market results of product
launches and national promotion campaigns
Coordinated weekly blind market tours for the VP
Coordinated multiple conference call agendas.
Performed special projects and other duties.
Provided general office support for Operations department
Provided on-boarding support to Field operations
Generated and processed business expense reports and invoices.
Provided support of tracking and approvals of capital
expenditures
People Development Administrator
Lead annual People Period Review process that is presented by
Pizza Hut Execs to YUM! Brand Execs for annual budget review
process
Responsible for administering and tracking leave of absence
cases for territory teams
Coordinated and administered return to work programs with
vendors and safety management team for work comp cases
Provided status reports to corporate management teams for LOA
programs and cases status on monthly basis
Project lead for "Star Tracks" annual recognition event held in
Las Vegas.
Partnered with Recognition and Communication Team for qualifying
participants
Venue selection, collateral/invitation production, travel
coordination
Managed $3.2M event budget
Managed website registration of selected participants
Project lead for Mania 100 - weekly recognition program with
financial incentive awards for customer service excellence at
the store level (800+ stores nationally)
Created program documentation
Streamlined program process for more security and accurate
program results
Processed weekly recognition to field locations nationwide
Project lead for Achieving Breakthrough Results culture
initiative within the Pizza Hut organization
Presentation coordination for presenters
Venue selection and logistics coordination
Website administration for participants
Coordinated 6-week follow up sessions with trainers and squads
thru completion
Responsible for all collateral for presenters and participants
Provided support for People Development Team and Recognition &
Communications Team
November 2005 - August 2007 DFW HR Solutions
Plano, TX
HR Administration Consultant
Provided HR compliance auditing services to small business
owners
Provided compensation analysis services
Provided employee relations counseling services
Provided performance management tool services
Provided unemployment guidance and auditing services
Provided benefits and FMLA auditing services
Developed employee handbooks and policy recommendations
Developed master forms for HR libraries for small businesses
February 2004 - November 2005 Countrywide Home Loans
Plano, TX
Sr. HR Coordinator
Coordinated process on-boarding of acquisition groups
Provided status reports for Branch Management for measuring
Branch goals and objectives
Provided general human resources administration
Provided reporting and administrative support to Asst. Vice
President of Recruitment for Wholesale Lending division
Administered weekly new hire orientation and responsible for
accurate data entry of new hire information into PeopleSoft
May 2002 - January 2004 Brink's Cash Logistics
Coppell, TX
Human Resources Representative
Provided Generalist support to 58 field branches nationwide (800
employees)
Responsible for processing annual performance evaluations
Performed branch site visits and conducted "Speak Out" sessions
Documented performance improvement plans
Recruitment for corporate office personnel in Coppell
Responsible for processing and tracking of FMLA/Leave of Absence
program for Cash Logistics personnel
Provided general human resources administration
May 2001 - May 2002 KDFW/FOX4 NEWS/Fox Station Sales
Dallas, TX
Administrative Manager/Team Supervisor
Maintained contacts for on-air personalities
Administered annual benefit open enrollment process
Processed employee annual performance evaluations
Prepared FCC regulatory filing
Processed FMLA requests and Workers Comp claims
Orientation and processing of new hires
Provided administrative support for VP, Southwest Sales Office
and 3 department managers
September 2000 - May 2001 CENTEX Construction Company
Dallas, TX
People Administrator
Provided HR support to employees in multi-location sites
Coordinated relocation program to minimize cost detailed
tracking of relocation costs
Counseled and advised field-management on employee relation
issues
Performed new hire orientation
Participate as a "Celebrate Centex" Team Member (Executive
Team nomination award)
Administrative assistant to the Vice President of People.
January 1997 - September 2000 Fujitsu Network Communications, Inc.
Richardson, TX
Employee Services Admin/Resource Planning Specialist
1995 -1996 CENTRA Benefits, Inc.
Human Resources Technician Plano, TX
1992 -1995 AutoStaff/Dalmatian Group
Payroll Specialist/Account Richardson, TX
Representative
1990 -1992 ACS, Inc.
Payroll Processor Dallas, TX
References provided upon request
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