Customer Service Administrative Assistant

APRIL SPICER

**** ***** *** *****, ** *****

************@*****.***

Mobile: (404)-376-

5352

OBJECTIVE

A fashion assistant opportunity with a fashion recruiting firm, where I

can use my skills to assist in organizing wardrobe, maintain

administrative duties, and other fashion related tasks.

STRENGTHS - SKILLS - ABILITIES

. Proven ability to problem solve during wardrobe styling,

excellent understanding of trend and fabric research, and lots

of experience in working with photographers, models and

designers.

. Stylistic taste and creative flair along with having a keen

sense of detail to ensure each task run smoothly.

. High performer with great communications skills while working

long hours ensuring both administrative and wardrobe tasks are

completed

INTERNSHIP EXPERIENCE

Design Assistant Intern, Olive at the Paisley Umbrella, Atlanta (2/2009 -

5/2009)

Increase consumer's interest by creating effective marketing strategies.

Hosted bridal shower parties, promoted Olive's spring collection to

business partners in the bridal industry. Provided trend analysis, pulled

wardrobe and visual merchandised Olive's Spring 09' collection at the

Beehive Co-op boutique, Developed relationships with vendors, obtained

weekly sales leads, researched web designers for blog and kept track of

current and future promotions for the label

Fashion Marketing Intern, Urban Suite Entertainment, Suite Tea Magazine,

Atlanta (5/2008 - 8/2008)

Proven ability to feature local designers such as, Aakofii jewelry in

Suite Tea magazine, interviewed designers and vendors under the leadership

of the CEO. Promoted fashion events through internet marketing and

scheduled meetings, providing business literature to upper management.

PROFESSIONAL EXPERIENCE

Wardrobe Stylist, April Spicer (1/2010-Present)

Experience with providing wardrobe for fashion photo shoots, and

organizing a creative team of artist and agency models. In addition, I

provide services such as closet organization, personal shopping, style

mixing and makeovers to clients. Oversees blog called, Styling with

Spice that features current fashion trends, undiscovered talent and

styling tips

Currently featured in May 2010 issue of Urban-Rise Magazine as emerging

stylist to watch

Administrative Assistant, Axiom Staffing (8/2009 - 4/2010)

Maintained the front desk answering incoming calls greet and direct

visitors to staff. Created marketing materials for upper level

management. Ensured company mail was received from mail room to

appropriate staff. Proved to be detail-oriented and organized to provide

excellent customer service to employees

Marketing Assistant, Elizabeth Fuller Foundation, non-profit, Atlanta

(2/2009 - 7/2009)

Performed marketing research and evaluated current and potential marketing

campaigns. Responsibilities include: writing correspondence to business

partners, developing marketing mix strategies, organized company events

and met company deadlines under the direction of Marketing Manager

PROFESSIONAL EXPERIENCE

Project Coordinator, Coca-Cola Corporation, contract, Atlanta (7/2008 -

2/2009)

Managed multiple project tasks for Coca-Cola equipment installs at

nationwide retailers. Created daily reporting under the direction of

several project managers concerning the completion of both inventory and

work orders. Communicated to technicians by phone at every phase of

project, evaluated my performance to improve my customer service.

Anticipated equipment delays to reduce problem resolution.

Help Desk Analyst, Wachovia Corporation (4/2007 - 10/2007)

Resolved tier 1 technical issues for Wachovia Securities division in

Charlotte, NC, increased company's response time to resolve consumer

requirements, performed data entry, actively updated out of date help desk

knowledge database.

Security Analyst, Bank of America Corporation (10/2006 - 2/2007)

Develop background investigations for Identity Theft and Fraud for both

customers and associates, improved the relationship between BAC victims of

identity theft and our department. Documented each reporting the illegal

use of BAC assets relative to customer account information and co to

employees via phone to problem solve both identity and security issues

Administrative Assistant, Bank of America Corporation, contract (8/2006 -

10/2006)

Responsibilities include: Accurately organized company documents, filing

and clerical services to internal employees, High attention to detail and

provided data entry in organizing both client and manager requests.

Effectively processed time sensitive information for new hires and

terminations of BAC employees

Production Analyst, Duke Energy Corporation, Charlotte (6/2005 - 6/2006)

Proactively monitor the infrastructure (operating systems) and ensure

coverage in the Data Center, Troubleshooting various network and printing

tasks in a timely manner. Performed as Lead Analyst to delegate tasks and

communicate hardware and software malfunctions to other IT groups

Help Desk Analyst, Duke Energy Corporation, Charlotte

Used Remedy AR System to track help desk calls, and assisted to make

company's customer service evaluations a success.

Project lead for Courier project to develop a strategy to increase

employer's use of the company's software tool.

Increased customer awareness and educated them on the benefits of the

company's new software

EDUCATION

NEW ENGLAND FASHION DESIGN ASSOCIATION (8/2009 - 1/2010)

World Fashion Council, Fashion Stylist Certificate

UNIVERSITY OF NORTH CAROLNA AT GREENSBORO (8/2001-12/2004)

B.S. in Information Systems & Operations Management

B.S. in Business Administration, Concentration: Marketing

Honors: Academic Awards (Spring 2003 and 2004), Dean's List; GPA: 3.50

COMPUTER SKILLS

Operating Skills: Windows 2009/2007 Microsoft Office Mac, Professional

/XP/NT, Windows 2003 Server. Applications: 2007/2010 Microsoft Word,

Excel, Access, and PowerPoint. JDEdwards Task Explorer, Service Source

Office Productivity Tools: Remedy ticketing system, Visio, Paint Shop Pro,

Animation Shop, Adobe Photo Shop Elements 7.0, Lotus Notes and Outlook.

Social Media applications: Facebook, Twitter, and Myspace

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