Customer Service Sales Representative
Resume:
Makala A. Harrow
Tele: 832-***-**** email: ************@*****.***
Summary of Qualitifications:
Communicate with customers and employees to answer questions, disseminate or
explain information, take orders and address complaints; Perform clerical duties such as
answering telephones, direct calls, and data entry; Compute, record, and proofread
data and other info.
Competencies:
Communicate with customers, employees, and other individuals to answer
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questions, disseminate or explain information, takes orders and address
complaints.
Check completed work for spelling, grammar, punctuation, and format.
•
Perform other clerical duties such as answering telephones, direct calls, take
•
messages, sort and distribute mail, and send faxes
Gather, register, and arrange material to be typed, following instructions.
•
Type correspondence and other written material from rough drafts, corrected
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copies, using a computer, word processor, or typewriter.
File and store completed documents on computer hard drive or disk, and/or
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maintain a computer filing system to store, retrieve update and delete
documents.
Print and make copies of work, Keep records of work performed.
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Compute and verify totals on report forms, requisitions, or bills, using adding
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machines or calculator.
Electronically sort and compile text and numerical data, retrieving, updating,
•
and merging documents as required.
Operate office machines, such as photocopiers and scanners, facsimile
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machines, voice mail systems and personal computers.
Compute, record, mine, and proofread data and other information, such as
•
records or reports.
Maintain and update filing, inventory, mailing, and database systems, either
•
manually or using a computer,
Review files, records, and other documents to obtain information to respond to
•
requests.
Knowledge of Microsoft Word, PowerPoint, Excel, Outlook and Photoshop in
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Microsoft OS 93’ to Windows 7
Work History:
June 21, 2010 – July 15, 2010
The Marker Group, Inc. – Houston, Texas
Case Investigator Assistant
Responsible processing client medical records request for litigation. Mined data from
acquired medical records. My duties included, but were not limited to data entry,
faxes, and outbound calls.
Dec 01, 2008- June 14, 2010
Comcast Corporation - Houston, Texas
Customer Account Executive
Responsible for taking a high volume of inbound calls. Duties included, but are not
limited to, placing new customer order, offering technical support for cable, internet,
and phone services, as well as documenting complaints and customer interactions. Use
of computer for data entry of information. Ability to provide customer service and
maneuver between several computer screens at the same time.
Feb 12, 2008 - Nov 30, 2008
NCO Group Inc. - Houston, Texas
Customer Service / Sales Representative
Placing sale orders for customers; answering questions about products and services;
gathering customer information to log in file; entering data into computer; suggesting
products to fit customer needs; address consumer complaints. Provided excellent
customer service.
May 29, 2007 - Nov 29, 2007
Walgreen's - Houston, Texas
Service Clerk
Cashier; answering consumer inquiries about products; locating products; counting
cash drawer at opening and closing; address customer complaints rectify when possible
without assistant of manager. operated a computerized register and item scanner.
Greeted customers upon approaching counter and scanned items and accepted cash,
check, credit or debit cards for purchases, and made change. At closing, balance out
register and assisted with restocking and facing shelves.
June 14, 2007 – Aug 16, 2007
WCW International Inc. - Houston, Texas
Engineering Intern / Admin Assistant (summer)
Filing; taking messages; creating spreadsheets with company data; answering phones;
making copies of documents directing calls to proper department and /or persons.
Typed various letters of correspondence and other documents.
Education:
Lone Star College North Harris, Houston, TX
08/2007 – Present Chemical Engineering
University of North Texas, Denton, TX
08/2006 – 05/2007 Liberal Arts and Science
Westfield High School, Houston, TX
05/2006 High School Diploma (Cum Laude)
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