Quality Assurance Software

Andre Buggs

*** ******* ***** *** ? Lawrenceville, GA 30044 ?

******@*******.*** ? 678-***-****

Accomplished and proven Sr. Systems Analyst with experience in leading,

strategizing, and implementing workable testing plans and solutions. I am

an excellent communicator, have great organizational skills, detailed,

focused, adaptable, goal oriented and team player. I have worked in the

finance & insurance and warehousing industries. In addition to systems

analyst, I also have experience in quality assurance.

SUMMARY OF QUALIFICATIONS

. More than 8 years in the IT industry, including 6

years of finance & insurance experience.

. Work experience as an apt collaborator and able to

adjust to change and cope with bureaucratic

processes.

. Well developed communication skills - oral, written,

listening.

. Technical knowledge of all phases of application

systems lifecycle (SDLC).

. Work experience demonstrating issue resolution

skills to resolve gaps between the functionality of

the application and requirements of the customer.

. Work experience in User Acceptance Testing (UAT) to

ensure that the product meets all requirements.

. Ability to learn and apply new concepts quickly.

. Project planning and project management experience.

. Experience in writing, modifying and developing

software application codes to meet customer's needs.

. Experience with developing business process models

and writing Use Cases.

. Thorough knowledge of IP networking and data

transport methods.

. Coding for real time event driven systems.

. Professional appearance and attitude.

. Strong analytical and deductive reasoning skills.

SKILLS AND STRENGTHS

SOFTWARE: MS Project, MS Outlook, Office

(Word, Excel, PowerPoint)

LANGUAGES: C++, C#, Java, Visual Basic,

VB.Net, Perl, ASP.Net,

HTML, Shell Scripting

OPERATING SYSTEMS: UNIX/LINUX, Windows

(NT, XP, Vista)

DATABASES: Oracle, Access, SQL, Crystal

Reports

EDUCATION

tennessee state university, Nashville, Tennessee

BS Computer Science

MIDDLETON HIGH SCHOOL, Middleton, Tennessee

Honors Graduate

Andre Buggs Page 2 of 2

PROFESSIONAL EXPERIENCE

Sr. F&I (Finance & Insurance) Systems Analyst

2004 to Present

Reynolds and Reynolds

Duluth, Georgia

. Modify and update software code consisting of backend

calculations for Finance and Insurance systems.

. Develop and maintain customized Financial and Insurance

software applications

. Manage state and vendor projects for system updates.

. Provide software support in a UNIX based environment to

over 6000 automotive dealers in the United States via

telnet, dialup, and ftp.

. Produce Service Requests using SQL and Crystal Reports.

Create and maintain data reports on projection

performance.

. Design and program F&I Management systems including

backend programming and GUI (Graphical User Interface)

design.

. Communicate directly with Finance Managers and Vendors

to resolve software issues.

. Manage projects adherence to federal/state standards,

policies, and development guidelines

. Implement software Quality Assurance procedures

involving test planning, execution methods,

documentation, and training.

. Use of scripting for updates, uploads, and configuration

for client based finance and insurance systems.

. Assist clients both directly and indirectly using TCL,

UNIX, and various other software applications to correct

calculations and forms of various types used by

automotive dealers.

. Inform and train clients on system enhancements.

. Resolve customer issues and help other team members with

problem solving and escalation procedures on a daily

basis.

. Prepare documentation for troubleshooting and escalation

procedures.

Network Support Specialist (CO-OP)

2003 to 2004

Dell

Nashville, Tennessee

. Provided technical support for DELL employees concerning

software, hardware, and other computer related problems

for the development and utilization of job-specific

software.

. Worked with the staff to communicate important

information about system maintenance, changes and

events, and address any concerns regarding the aspects

of business.

. Demonstrated the ability to communicate in a very

professional yet confident manner by all means of

communication

. Provided software and hardware support for Windows NT

and Netware networks to include applications on servers

and workstations.

. Assisted with the network directory maintenance and

upgrading of all servers.

. Monitored LAN/WAN network, installed routers, TCP, hubs,

firewalls, switches, and troubleshoot network Ethernet.

Computer Laboratory Assistant (Student Work)

2002 to 2004

Tennessee State University

Nashville, Tennessee

. Installed and uninstalled computer components including

hard drives, CD-ROMs, power supplies, video and Ethernet

cards, modems and software programs.

. Assisted and instructed 150 students with computer

software and problems.

. Built leadership qualities through service.

. Developed communication relations and people skills.

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