Project Manager Management

ROBERT LONGLEY

* ********** ***** ***** ******, Connecticut 06060

Home: 860-***-**** Cell 860-***-****

Fax: 860-***-****

********@***.***

Senior Level Project Management / Business Process Improvement / Technology

Strategy

Twenty-three years of diversified project management experience including

SDLC, infrastructure, packaged implementations, and facilities projects.

Additional experience includes program management and configuration

management methodology development, client and vendor management, coaching,

change management, organizational metrics development, business process

reengineering, end user training, information technology consulting, web

development and military service. Additional expertise includes:

. Project Management using MS Project, Project Server, Clarity, BEN,

Primavera, and custom tools.

. Case management systems development for juvenile justice, court

operations, missing persons, sexual assault intake, adult vocational

services, and workforce investment act

. Government systems implementation for federal, state and local agencies

. Organizational Development and Coaching, BPI, BPR, Process Mapping, Team

facilitation and training.

. Requirements Management, Balanced Scorecard Implementation, Lean

Management, TQM.

. Database modeling and development - Power Designer, SQL Server, DB2, and

Oracle.

. Mainframe, Client Server and Web applications development using ASP/JSP,

Codecharge, JavaScript, Java, PHP and other technologies.

Professional Experience

Process Engineer, Cigna (2010 - Present)

. Responsible for defining organizational portfolio management practices

and specifying requirements for implementation in the Clarity project

management tool

. Responsible for defining requirements to allow sun-setting of legacy

project management tools

. Responsible for process maps and project plan development

. Responsible for reports requirements definition

. Responsible for identifying project metrics and CBA realization

strategies

Change Management Lead, First Data Government Systems (2009 - 2010)

. Responsible for implementing change management and change readiness

procedures for Louisiana Department of Social Services reorganization

. Responsible for facilitating As-Is process maps for child support

enforcement services, child protective services, and family support

services

. Metrics development for future state agency Balanced Scorecard

implementation

. Creation of documentation to support new system RFP development of

case management, Imaging, SACWIS, and call center implementations

Project Manager, The Hartford (2008 - 2009)

. Managed IT projects supporting life insurance voluntary services

initiatives

. Responsible for implementing consumer operations workflow improvements

for tracking customer documentation through the benefit enrollment

process.

. Responsible for implementing Single Sign On (SSO) project to allow

customers secure direct access to The Hartford's annual enrollment and

evidence of insurability (EOI) system.

. Responsible for Ongoing EOI project profiling and participated in

Single Sign On project profiling

. Responsible for managing vendor and internal customer expectations

. Responsible for creating project plans and managing a matrixed team

Business Process Reengineering Consultant, First Data Government Systems

(2007 - 2008)

. Led the Unemployment Insurance process redesign for the Connecticut

Department of Labor.

. Facilitation of process definition JAD sessions for UI divisions

. Responsible for facilitating As-Is and To-Be process maps

. Metrics development for future Balanced Scorecard implementation

. Use case documentation for 40 new processes to support new system RFP

development.

. Identification of quick win projects to support the UI modernization

project

ROBERT LONGLEY Cell 860-***-****

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Sr. Project Manager, Webster Bank (2007)

. Implemented bank wide Patriot Act solution and SOA integration with

all origination and platform systems.

. Responsible for managing vendor and internal customer expectations

. Responsible for implementing enhancements to the Webster Online

platform including linking of sole proprietor accounts, tiered

security, and business tax payments

. Responsible for implementing Lunch and Learn training series for PMO

staff

. Responsible for creating project plans, requirements documentation,

technical specifications and managing a matrixed team for each project

Project Manager, Mortgage Lenders Network (2006 - 2007)

. Responsible for facilities project portfolio management involving five

new offices.

. Implemented Business Objects Planning as the company's new budgeting

system and corporate reporting

. Developed a customer service initiative including process improvement

projects based on Balanced Scorecard and Baldridge criteria.

. Created project plans, Vendor management, requirements documentation,

technical specifications.

. Coordinated source selection and cost benefit analysis for a loan

pooling and optimization system.

. Standardized forms and procedures for PMO

Project Manager, ING (2006)

. Coordinated build-out of WebSphere portal infrastructure to replace

existing custom facing web environments. Initial scope was to support

approximately 500,000 clients using Life Insurance, Annuity and

Defined Contribution sites

. Coordinated development of SOA web services for auditing and security

. Worked to define a common framework for navigation across LOB portlets

as well as common portlets that would be fed through the Stellent

content management system

. Setup applicable environments to ensure SOX compliance and separation

of duties relative to access to production data

. Coordinated migration strategy with LOB project managers for Life

Insurance, Annuity and Defined Contribution portlets

. Implemented single-sign-on across legacy web sites prior to portal

consolidation

. Coordinated ID transition strategy to migrate apx million existing

internal and external users to have access to the portal. WebSphere

needed to be configured to support authentication through multiple

security systems while still supporting a universal ID

. Created project plans, managing a matrixed team, project charter,

requirements documentation, technical specifications and status

documentation.

Project Manager, Softscape Inc (2001 - 2006)

. Created project plans, requirements documentation, technical

specifications, and training materials.

. Responsible for customer management, systems implementation and SDLC

development for Connecticut's web based juvenile justice case

management portal for the Department of Children and Families.

. Managed requirements definition and overall SDLC project

implementation for Web Based Workforce Investment Act portal for the

State of Connecticut Department of Labor.

. Supported development of court operation case management system for

Connecticut

. Created web based Workforce Investment Act portal for Madera and

Mendocino County, California

. Facilitated Joint Application Development (JAD) sessions with clients

and created business and technical requirements for system

development.

. Lead architect of job bank for Connecticut.

Director of Ecommerce, Etechnologycorp Inc (1999-2001)

. Managed ebusiness strategy and SDLC development for internal projects

and client engagements including a Websphere site for a national seed

vendor, a custom web based debit card management solution, and a

200,000 item ecommerce site.

. Duties included project management, proposal development, vendor

partner management, web development and business analysis and

strategy.

. Client base included start-ups and Fortune 1000 organizations.

ROBERT LONGLEY Cell 860-***-****

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Implementation Manager, Spear Technologies (1998-1999)

. Implemented Spear 2000 (ORACLE based maintenance management system)

for the transportation industry including the Acela high-speed train.

. With team, redefined maintenance procedures used by Bombardier and

Alstom into a common strategy; mapping process to system design and

identifying business process improvement opportunities.

. Coordinated SDLC project plans, scheduling, requirements definition,

data analysis, interface design, end user training, testing, report

development and daily project management.

. Managed matrixed teams for each project.

. Participated in SDLC management of core product development

. Clients included Amtrak, Bombardier, Capital District Transportation

Authority (Albany, NY) and NY Metropolitan Transportation Authority

Senior Associate, Coopers & Lybrand (1997-1998)

. Provided Internet market development throughout Connecticut. Coordinated

client training, proposal and web site development, internal help desk

activities and server maintenance.

Vice President, Internet Business Architects (1995 - 1997)

. Developed over 100 web sites and business strategies for both small

and large companies including: Tiera del Sol, Costa Linda, Playa

Linda, and Marriott resorts in Aruba; WTIC AM/FM, WMAS, WPKX radio;

Various sites for travel, insurance, nuclear decontamination, etc.

. Facilitated training classes and conducted seminars for IQPC, Thomas

Register, The Consortium and Capital Community Technical College.

. Featured in several books and articles on e-commerce and Internet

business.

Systems Integration Officer, Captain, United States Air Force (1987-1995)

. Acted as Air Force Liaison for DoD Intelligence Systems Integration.

Participated in systems reviews and developed transition strategies

for mainframe to client server conversion and systems consolidation.

This was a multi-year initiative that was several hundred million

dollars in scope and resulted in the consolidation of 40+ systems down

to 23, operating in a common desktop environment.

. Worked on team to reengineer Department of Defense Intelligence

Information System Systems Implementation Management (DoDIIS SIM)

process for SDLC and configuration management. Initially reduced

system development process from 7 to 3 years.

. Facilitator Vice President Gore's Reinventing Government Team for

correspondence standardization and staff training.

. Coordinated client server conversion, integration and installation of

Air Force intelligence systems at 132 locations worldwide.

. Developed business and technical requirements for reconnaissance

systems.

. Conducted training and Baldridge assessments to improve organizational

processes related to systems delivery. Facilitated TQM and Myers

Briggs Training.

. Redefined intelligence collection and information dissemination

procedures for Tactical Air Command.

. Participated in WWW implementation planning and rollout for DoD.

. Developed 23rd web site for Office of Naval Intelligence

EDUCATION

B.A. Degree - Architecture and Urban Studies, Lehigh University

CERTIFICATIONS

Certified Total Quality Management Trainer - United States Air Force

Certified Myers Briggs Trainer

Certified Coach

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