Customer Service Real Estate
Resume:
Barbra Smith
Murfreesboro, TN 37129
615-***-**** // *******@***.***
PROFESSIONAL SUMMARY
Results oriented professional with superior Property Management experience
within the telecommunications industry. Demonstrated ability in leading
teams and planning and directing projects to successful completion,
utilizing excellent analytical, communication, and organizational skills.
Self-starter with strong work ethic and attention to detail. Excellent
decision-making skills. Computer proficient in Microsoft Word, Excel,
PowerPoint, Outlook, QuickBooks, CRESS, PeopleSoft 8.4., Millennium Expert
and Tracer Summit.
Recent Accomplishments
> Directed $17K irrigation system project. Programmable sprinkler system
installed irrigating entire building perimeter landscaping. Project
completed on time and within budget.
> Managed Target Vision retrofit project of 105 Televisions. Project
involved removal of 105 units from ceiling mounts and sent offsite for
replacement of defective parts. Completed on time and within budget.
> Selected to serve as Interim Senior Analyst from Jan. 2005 through April
2005. Managed and monitored facility construction capital projects,
including:
- 3K sq. ft. Fitness Center and Basketball Court, Executive Conference
Room, 4 Huddle Rooms, HVAC Roof retrofit, Chiller replacement, and
Operations Department.
> Recognized with Verizon Wireless 2010 and 2008 Gift Certificate for
Customer Satisfaction Scores.
> Recipient of "Check it Out" award for Facility Management and Department
Award from Call Center Management, 2003 and 2006.
Professional EXPERIENCE
VERIZON SERVICES OPERATIONS, Murfreesboro, TN 2003 - 2010
Coordinator Real Estate Operations / Facility Manager
Performed facility management functions for 158K sq. ft. call center with
1000 employees. Oversaw $2.5M annual operating expense budget.
. Assisted supervisor with 192K sq. ft. headquarters facility and 11
administrative buildings.
. Team member Coordinating move and decommissioning of Nashville Call
Center to newly constructed Franklin HQ.
. Supported Senior Analyst during construction of Murfreesboro Call Center
and move from temporary locations. First point of contact for all
interview candidates. Submitted contracts for vendor set up. Conducted
VIP and new hire tours of facility. Contacted suppliers for pick up of
temporary equipment.
. Member of Bureaucracy Focus Group instrumental in developing new
procedures to include Senior Analyst $5K signing authority, improved
service approval process, and $5K regional capital fund.
. Managed 19 on-site janitorial, cafeteria, security, and mailroom
contractors.
. Coordinated maintenance of all mechanical equipment, plumbing, and
furniture systems.
Barbra Smith Page Two
VERIZON SERVICES OPERATIONS - Continued
. Participated in Emergency and Building Response Teams, responding
immediately to all medical and building emergencies.
. Completed monthly accruals, journal corrections, and credit card
reconciliation.
. Utilized Corporate Real Estate Support System (CRESS) to support internal
customer requests.
. Maintained high level of customer service satisfaction survey scores.
100% June 2010 YTD.
. Provided a monthly review of actual expenses to budget and line-by-line
review of departmental budget, making all necessary adjustments.
. Acted as point of contact for internal customers, contractors, and
service providers.
. Processed, coded, and tracked all expense and capital invoices.
. Completed negotiation and paperwork processes for acquisition of ATM.
CTK CONTROL SERVICES, Murfreesboro, TN 2003
Co-Owner / Bookkeeper
. Set up electrical control, drives, and security cameras for business.
. Performed bookkeeping and maintained records using QuickBooks; including
invoicing, accounts payable and creating correspondence.
. Maintained all administrative aspects of the business.
EDUCATION and Training
Coursework in Art History - Cerritos College, CA
Certificate Courses in Medical Terminology and Unit Coordinating - Chaffey
College, CA
Freight Rate Course - Los Angeles Trade Tech, CA
Additional training in SPCC, AED, and CPR.
List of Verizon training classes available upon request.
Contact this candidate