Project Manager Quality Assurance
Resume:
JOYCE JUDY
*****.****@*******.***
PROJECT MANAGER/QUALITY ASSURANCE
IT professional with over 14 years experience in computer operations,
including: technical support, preparing test scripts/instruction sets,
project management and business analysis. Managed and led development
projects for client server applications and infrastructure implementations.
History of promotion into positions of increasing responsibility, moving
from Help Desk to Application Support, to Project Management and Business
Analyst. Known for excellent writing skills, being results driven, and
stepping up to take on new challenges.
PROFESSIONAL EXPERIENCE
Charles Schwab & Co. Inc., San Francisco, CA: 2006 - 2009
Project Manager-Quality Assurance
Received Spot Award for preparation of the Business Resumption Plan
. Solicited Hardware/Software Requirements from stakeholders
. Created and maintained project plans and timelines
. Conducted meetings with key stakeholders: developers, build
engineers, offshore staff, business partners and production teams.
. Wrote business use cases and test scripts
. Conducted software quality assurance testing on Charles River (a
primary equity trading application) to ensure application availability
during trading hours.
. Application testing for upgrades and new deployments
. Extensively utilized Remedy for change management tracking of
projects.
. Provided monthly Remedy metrics on change management tickets to assist
management in determining project dollars needed throughout the fiscal
year.
. Acted as the Business Resumption Plan writer for the Technology
Department, creating a plan to restore the technical infrastructure of
the division.
. Provided 24/7 Tier II crisis pager support, resolving
application/server issues prior to start of the next trading day.
Associate Staff, Technology/Help Desk-Application Support 1999-2006
Received Excellence in Service Award as part of XP Migration Team
. Completed roll-out of SharePoint 2001, upgraded to SPS 2003, and SPS
2007 (MOSS), which included extensive modification of Sites and user
testing to ensure a successful migration.
. Prepared over 200 documents of installation procedures, which required
a working knowledge of installation of the application.
. Developed backup policies and procedures for the division to ensure
ability to restore data within 2-4 hours.
JOYCE JUDY *****.****@*******.***
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. Managed the daily/weekly/monthly backups with 99% error-free rate
annually; provided monthly metrics for daily/weekly/monthly backups to
assist management in determining the need for additional data storage.
. Served as organization's Subject Matter Expert (SME) on financial
applications, such as: Reuter's Station (Bridge), Ibbotson,
Morningstar Principia, Morningstar Direct, PerTrac 2000 SE, as well as
other applications, such as Backup Exec, Big Fix, Marimba, and
SharePoint.
. Cross-trained staff on SME financial applications.
. Performed Microsoft Service Packs/Security updates on all servers and
workstations (100 plus servers and 300 plus workstations).
Administrative Supervisor, Legal 1995-1999
TECHNOLOGIES
Windows NT 4.0-Windows 2003, SP 1 Microsoft Project
Charles River Symantec Backup Exec (v7.3 -12.0)
Citrix SharePoint 2001-2007 (installation/administration)
Salesforce.com VPN/Secure ID
Ghost Remedy
Track-It! Big Fix 2.0
Marimba Tuner Launchpad
Adobe Technical Communications Suite 2 Photoshop CS4
RoboHelp 8 ClearQuest
EDUCATION/PROFESSIONAL TRAINING
Arizona State University, Tempe, Arizona (major: Music 2-years of course
work)
San Francisco State University, San Francisco, CA (major: Bus. Admin. 2-
years of course work)
Project Management Institute Courses
Rational Unified Process training
SharePoint 2001, 2003, 2007 Administration and Installation courses
MCSE 2003 track (ready for testing)
AFFILIATIONS
Project Management Institute Member
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