Customer Service Manager

LEONID VAINEROVSKY

*** ********* *****

South San Francisco, CA 94080

650-***-**** (home) or 415-***-**** (cell)

Email: ************@*****.***

OBJECTIVE: SQA Manager

TECHNICAL SKILLS:

OPERATING SYSTEMS: Win 95, 98, NT, 2000, XP Home and Pro, VISTA, Mac OS

10, UNIX, SOLARIS.

LANGUAGES: HTML, C, SHELL, Vi Editor, SQL, JavaScript, XML, cXML

SOFTWARE: MS Office 95/97/2000/2002/2007, Adobe Photoshop 5-7, Adobe

Acrobat, Adobe Illustrator 8-10, ImageReady WinRunner 6.02, DreamWeaver.

JIRA, Selenium, QTP,HP QC, VMware, Clear Case, Webex, Skype

WEB BROWSERS: Netscape 4../6/7, Internet Explorer 4/5/6/7/8, FireFox 2.5..,

DATABASES: MS SQL Server 6.5, MS Access.

NETWORK: LAN, WAN, TCP/IP, PPP, HTTP, AppleTalk, Telnet.

EDUCATION:

10/2001-12/2001 UNIX/C/C++ Certificate Program. San Francisco State

University College of Extended Learning

. 10/1996 - 10/1997 Courses in QA Methodologies. Software Computer

Training Center. Jerusalem. Israel.

. 09/1990-07/1995 Moscow University. Moscow, Russia.

HIGHLIGHTS OF QUALIFICATIONS:

. Excellent understanding of Quality Assurance standards, practices and

methodologies: creating test plans, test cases for different modules

of applications, creating detailed, complete and easy to understand

problem reports.

. Ability to perform full cycle of black/gray/white box testing

(acceptance, functionality, integration, performance, stress, multi-

user, UI, usability and regression tests)

. Last 5+ years worked in Agile testing Web based applications front and

back end

. Lead and managed Customer Service Department. Investigation,

verification and response to all technical issues

. Fluent in multiple languages and software development processes and

methodologies to perform localization testing

. Huge experience in Localization and Internalization Testing. Performed

Localization testing of Web-based travel system application in six

languages.

. Extensive experience in testing a wide variety of web based

applications, strong knowledge of different web browsers.

. Creating new Shell programs and modifying existing ones to test

Message Handling and Statistic Initializations.

. Ability to setup QA Department by developing and implementing a

Quality Assurance process and manage a small QA team,

. As Bug Tracking Administrator was responsible for entire bug life

cycle.

. Excellent analytical, problem-solving and creativity skills.

. Detail-oriented, well-organized and self-motivated person

. Fluent in Hebrew and Russian

PROFESSIONAL EXPERIENCE:

Wells Fargo Bank Inc.

San Francisco, CA 1/2010-present

QA Team Lead

Commercial Card Expense Reporting Application the biggest and most

complicated financial application ever been developed by Wells Fargo team,

it brings new dimension to your card programs with the mobile services

Managers, program administrators, and cardholders have a flexible, cost-

effective online/mobile tool to review and approve statements.

. Verify and analyze business requirements, functional

specifications, use cases, content and mock ups documentation to

provide functional decomposition.

. Leading and managing 4 QA Analyst and testing CCER Mobile project

on Iphone, Blackberry and Android

. Create Test documentation: Test Plans, Test Procedures, Test Cases,

Test Reports, Validation Protocols, Test scenarios and Test data.

. Estimate testing effort and time.

. Analyze business and functional requirement to design SIT and UAT

Test Cases functionality for the following functional areas: New

Company Creation and Company Configuration, New User Creation and

Setup, New Card Request and Processing, Configuration File Uploads,

Multiple Offline and General Ledger Reports, Transaction

Authorization and ACH Processing.

. Perform Functional, GUI, Regression, System Integration, User

Acceptance, Configuration, Content, cross-browser, cross-platform

testing.

. Define Critical Path validation for Production installs.

. Provide Production Install Support and weekly DB tickets.

. Responsible for managing the ongoing Production issues and Change

Control Requests.

. Involved in daily meetings (standup, bug review, bug triage) with

QA, development, business analysts and sales teams and

participated in bug prioritization and assignment to releases.

. Coordinate work with 3rd party companies and offshore team.

. Develop QA internal Processes and Procedures, Templates and

Training Materials.

ASA Inc.,

QA Manager

Sunnyvale, CA 3/2009- 1/2010

Administrative Software Applications, Inc has developed and deployed

multiple software applications products to a variety of establishments from

schools and shops to camps and recreation centers. ASAP V3 Product multiple

layer application: Class/Event scheduler, Product listing and inventory

controls, Site Manager with rooms/facilities, Marketing tools to send

reminders, advertising and information, Extensive reporting with export

capabilities to a wide range of file formats, Extensive fee and payment

resources, Transfer, refund and credit processing and tracking, Online

registration is integrated and fully configurable

. Leading and managing all QA processes of all company E-commerce

websites (about 60 Organization)

. Increasing product quality by thoroughly testing bug fixes, updating

bug reports and publishing results while working under Agile/Scrum

development practices.

. Managing on/offshore QA team (4 engineers) and constantly communicated

with offshore dev. team.

. Test Plans, Test Cases and Regression Scripts using Selenium

. Performed full cycle of black/gray box testing (acceptance,

functional, integrated, performance, stress, multi-user, and

regression tests)

. Extensive testing of Online Registration from Frontend to Backend

. Testing Email manager and user configuration tool

. Testing CRM - SalesForce.com application.Include employee training,

handling emails and support.

. Extensive Financial reporting testing such as Authorize net and

CyberSource

. Performed compatibility testing for ASA Application and PayPal Payment

gateway

. Weekly validation and full regression testing in DEV, Staging and Live

Environment

. Cross Browser and Cross Platform testing for CSS parts of ASA

Application

. Working close with Customer Service department and new Clients as well

WSN Corp.

QA Manager

San Francisco, CA 8/2007 - 1/2009

WSN is a company offering a web-based solution for wine and spirits

producers, wholesalers, retailers and any company that ships products to

its customers.WSN Ecommerce applications are specifically tailored to the

highly regulated and complex world of alcoholic beverages.

. Managing all QA processes of all company B2B E-commerce websites.

. Hardware/Software testing ( UPS/FedEx printers, communication between

application and different hardware combinations)

. Managing team of 8 engineers including training and hiring

. Leading and managing multiple ecommerce projects such as:

Overstock.com, 800wine.com, WorldShipNet, Vynapse.com,

WineServicesCoop.com, WineCoLLC.com, DDCShipping.com and 25 different

storefronts for winery's around the world.

. Responsible for Test Plans and Test cases creation as well as product

documentation.

. Extensive experience in testing Web Services clients/servers

communication over the HTTP

. Data-warehousing testing: Making sure that all the records in the

source system that should be brought into the data warehouse actually

are extracted into the data warehouse

. Used IIS Manager and EDI transmission of data between web sites and

servers

. Created secure HTTPS 443 connection to server and tested the user

authentication

. Experience in batch testing (order files) using Web Service

. Managing offshore QA resources and constantly communicated with

offshore dev. team.

. Creating all regression test procedures using Selenium for all

projects prior to Live environment.

. Using SQL queries to verify received test cases results.

. Creating QA department (hired, trained, wrote documentation and drove

bug meetings)

. Leading and managing Customer Service Department.

. Responsible for customer service in the warehouse division, duties

included answering customer queries, problem solving and providing

detailed information on new products.

. Working with new customers: creation of new accounts, deployment of

new systems, training customers.

. Performing market surveys on customer needs and requirements.

Wells Fargo Bank Inc. San Francisco, CA

12/2005 - 1/2007

Lead SQA Engineer

Commercial Card Expense Reporting Application the biggest and most

complicated financial application ever been developed by Wells Fargo team,

it brings new dimension to your card programs with the (CCER) service.

Managers, program administrators, and cardholders have a flexible, cost-

effective online tool to review and approve statements and manage Multi and

Purchasing Card programs. Reduce paperwork with online account setup,

statement reconciliation and approval, routing and tracking. Submit out-of-

pocket expenses and reimburse employees with direct deposit.

. Developed test plans and test cases for different parts of

Commercial Card Expense Reporting Application

. Cross platform validation

. Cross Browser validation

. Regression testing using QTP.

. Performed full cycle of black/gray box testing (acceptance,

functional, integrated, performance, stress, multi-user, and

regression tests)

. Performance and Load testing on T1, Ethernet and DSL Connection

. Monthly Production validation with real (life) data.

. Regression test of both internal and external (customer) bugs.

TASystem, Inc (Travel Agency System) San Francisco, CA

12/2002 - 10/2005

QA Manager

The main company products were Web-based travel system applications and

Windows based Agency Reporting and accounting system application.

. Designing test cases covering all possible aspects of web testing-

different web browsers, different OS platforms, and system settings

. Executed reservation test scenarios online (Air, Hotel, Car) and

verified the system response with the initial query.

. Performed security tests of customer profile information (ID and

password), billing information forms (credit card number).

. Performed Localization testing of Web-based travel system application

in six European languages - French, Dutch, German, Spanish,

Portuguese, and Italian.

. Designed test scripts on SHELL and test plans for TASystem products

considering all necessary steps and documentation.

. Performed TASystem accounting product tests for functionality,

security, usability and performance.

. Wrote intermediate SQL queries using SQL Database.

. Wrote weekly status report and making enhancement recommendations.

. Tested user manuals and help topics for accounting system product.

. Testing applications on different OS's, such as: Win 98/NT/2000/XP;

MAC OS X

. Created test matrix and test plans for company products

. Baseline, Multi-user, Usability, Functional, Regression, Performance,

Stress tests.

. Regression test of both internal and external (customer) bugs.

. Responsible for Propagation Weekly Report

Inclusion Inc. Los Altos, CA

2/2000- 12/2002

QA Lead / Bug Tracking System Administrator

Inclusion products are based on patent-pending technology that combines

customized online communications functions with innovative data capture,

analysis and reporting modules in a secure, hosted environment.

The company provides technology built around open standards from Oracle,

Cisco, and Sun Microsystems.

. Performed full cycle of black/gray/white box testing, created test

cases and test plans for all company products

. Performed: Baseline, Multi-user, Usability, Functional, Regression,

Performance, and Stress tests for all Inclusion Web products.

. Performed testing of web products using LoadRunner and multiple

browsers (IE 4-5,5; Netscape

4-6; AOL 6; Opera and different OS's, such as: Win 98/NT/2000; MAC

OS 9; Sun Machine.

. Tested FTP protocol on UNIX platform using SHELL script

. Created new user profiles and modified them.

. Modified and wrote new SHELL programs

. Tested Java Applets on different platforms

. Led the entire testing process by scheduling, taking care of all bugs,

setting priorities and so on.

Contact this candidate