Customer Service Manager

JOEL PIRTLE

Home: 281-***-**** Summary of Qualifications

Cell: 281-***-**** • Five years of customer service and sales experience in a variety of different

industries including three and a half years in retail and fifteen months in

****.******@******.***

customer service in an educational institution, and three months in security.

• Developed relationships with high-level and C-level executives to expand

21106 Shelford Ct.

contacts, cultivate new business, and expedite the sales process.

Katy, Texas

• Assist companies in understanding how technology can impact efficiency and

77449 success while penetrating their need to exercise daily workflow more effectively.

Professional Experience

Retail Support Specialist I, Apple Inc. December 2011 - September 2014

Store Manager: Stephen Lake Phone: 713-***-****

• Assisted customers with technical-related problems associated with their

devices and performed repairs along with replacements of their mobile devices.

• Consistently provide superior customer service by assisting, finding complete

solutions, and processing in-store and online transactions.

• Foster and cultivate relationships with business customers through multiple

means of contact, procuring business solutions in real world environments and

offering services that meet their individual and corporate needs.

• Persistently inspire innovation, success, growth, fearless feedback, and Apple

Standards throughout the store by mentoring, taking ownership in challenging

situations and shadowing new hires as they build foundational knowledge.

Security Officer, Patriot Security October 2011 - December 2011

Supervisor: Stephen Matheka Phone: 713-***-****

• Adhered to overnight procedures for securing property premises and observing

all security cameras for unauthorized personnel.

• Issue proper identification and key fobs for personnel and contractors as they

arrived on site, while logging visitors.

• Assisted with front desk duties such as rerouting incoming calls, filing and

delivering documentation, and completing daily activity reports.

Member Service, Costco Wholesale October 2010 - September 2011

Store Manager: Mark Bonaguidi Phone: 713-***-****

• Provided support for members by locating merchandise, loading and unloading

their purchased goods, and performing item counts for accurate shrink results.

• Executed daily responsibilities to enforce a safe retail environment by means of

hourly floor walks, evening lot security and maintenance duties.

Customer Service Specialist, Office Depot October 2009 - May 2010

Store Manager: Jorge Rodriguez Phone: 979-***-****

• Produced various documents for business customers on a computer providing

them with complete solutions to strategically market their companies for

success.

• Processed in-store and online orders through handling assorted methods of

payment via over the phone or transaction sales.

• Utilized different equipment to print, fax, copy, bind, laminate and process

finished products.

Mailroom Clerk, Lone Star College-CyFair June 2008 - August 2009

Supervisor: Elizabeth Regan Phone: 281-***-****

• Handled all incoming and outgoing mail and packages for all faculty/staff.

• Scheduled deliveries by phone and through online shipping forms.

• Performed daily clerical duties such as creating various forms of documentation

on a computer, labeling mail and packages with a postage machine, answered

incoming phone calls, and faxed confidential and pertinent documents.

Education & Training

University of Houston Houston, TX Spring 2011 - Present

Degree in Progress: Bachelor of Business, Administration/Marketing

Blinn College College Station, TX Fall 2009 - Spring 2010

Lone Star College-CyFair Cypress, TX Fall 2008 - Spring 2009

Cypress Springs High School Cypress, TX Graduation May 2008

Skills

• Demonstrates knowledge and competency in the utilization of SAP-CRM management

tools

• Proficient skills in Microsoft Word, Excel, PowerPoint, and Outlook

• Demonstrates ability to multi-task, follow clear instructions, execute and manage

workflow in a timely manner, and integrate new information for job success quickly and

successfully

• Perpetually seek out new and diverse solutions to bring progress in the work

environment

References

• Keytrick Washington - Machine Shop Coordinator at N.O.V.

Phone: 318-***-****

• Matthew Conner - Houston Regional Director at Glen Hegar for Texas

Phone: 713-***-****

• Heather Connorton - Business Manager at Apple Store Memorial City

Phone: 713-***-****

• Jarod Hogan - Business Analyst at Academy Sports & Outdoors

Phone: 903-***-****

Certifications

• Mobile Device Certified Technician with Apple - Since April 2014

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