Customer Service Quality

Elaine Ayson

***** *. ******* **., ******* Hts. CA 626-***-****

***********@*****.***

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OBJECTIVE:

To be a part of a team that will allow me to utilize and develop my

knowledge and skills with an opportunity to work and interact in a

professional environment.

EDUCATION:

Bachelor of Arts Liberal Studies, Concentration in Language and

Literacy Graduated May 2007

California State University, Long Beach

RELEVANT SKILLS:

. Microsoft Office (Word, Excel, PowerPoint)

. Highly organized and productive worker with a solid work ethic

. Adaptable, positive and a team player that is open to ideas

. Ability to multi-task and manage multiple assignments efficiently

. Certified in First Aide and CPR

. CBEST Certified

. Currently enrolled for the Masters Program for Counseling and Guidance

EXPERIENCE:

Site Director, ASES Program, Alhambra, CA

09/2008-06/2010

. Oversaw a program with a staff of 5 instructional aides and 100

students ranging in grades from K-8.

. Implemented a program incorporating ASES curriculum, behavior

standards, policies, and procedures to ensure quality content, student

safety, and management practices.

. Performed clerical duties such as answering phones, filing, and data

input.

. Developed daily schedules and lesson plans with staff for students to

ensure the program meets all requirements for after school.

. Provided leadership for part-time staff, students, and volunteers; and

provided necessary training and coaching to ensure quality programming

to our students.

. Supported students in making positive behavior choices and take

disciplinary actions when appropriate.

. Collaborated with school staff and parents on a regular basis

regarding program activities and student needs.

. Improved quality of homework assistance and student enrichment by

providing supplies and materials needed.

. Regularly attended Site Director Staff meeting and training.

Summer School Teacher, AEI Learning Center, Rowland Heights, CA

07-08/2008 and 06-08/2009

. Taught Kindergarten to Second grade mathematics and language arts

using the material and followed the curriculum requirements of the

program.

. Provided support to students and communicated daily with supervisor

and aides.

. Supervised and interacted with students during and indoor and outdoor

activities.

. Ensured safety and positive behavior between staff and students.

Instructional Aide, ASES Program, Alhambra, CA

11/2007-06/2008

. Led a group of twenty students in an instructional setting

implementing program goals.

. Provided homework assistance, academic enrichment, and physical

activity, using curriculum and materials provided by the program.

. Implemented teamwork and character-building education to help students

better communicate with one another.

. Recognized and attended to children who possessed special physical,

social, or emotional needs.

. Identified student needs and communicate to Site Director, teachers,

school administrators, and parents.

Sales Associate/ Customer Service, Mervyns, Rowland Heights, CA

04/2004-12/2007

. Greeted all customers and assisted customers in a friendly courteous

manner.

. Effectively responded to questions and requests from customers.

. Processed customers' transactions accurately and efficiently.

. Maintained proper funds in register and followed company policies and

procedures in handling void transactions, even exchanges, over and

short situations, etc.

. Opened and closed the register and counted out register drawers.

Recorded appropriate information on the balance sheet to prevent cash

losses.

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