Customer Service Manager
Resume:
Harout Torosian
Clovis, Ca 93619
559-***-**** Cell
**************@*****.***
Dear To Whom It May Concern:
I'm a very motivated and determined individual, having accomplished a
lot in my working career. I bring a lot of pride in what I do along with
great leadership and communication skills. I work well with others and in
groups and like to exchange my knowledge with my peers. Thank you for your
time and consideration; hope to be hearing from you soon.
Sincerely,
Harout Torosian
Harout Torosian
762 West Barcelona Lane
Clovis, Ca 93619
559-***-**** Cell
**************@*****.***
Objective: Seeking employment that best suits my experience.
Education:
Devry University
Fresno CA 2008-Present
. Bachelors Degree in Health Care Management
City College Institute
Fresno CA 2002
. Graduated earning A Pharmacy Technician License
Bullard High School
Fresno CA 1999-2002
. Graduated with 4.0 GPA, earning high honors and high school diploma
Experience:
Aetna
MediCare Representitive
Fresno, Ca 2009-Present
. Perform routine billing related tasks, i.e. process checks
and credit cards.
. Answer purchase inquiries regarding pricing, space, bandwidth
etc.
. Help design and update company marketing materials, print
advertisements and website.
. Help to coordinate special events, promotions and seminars.
. Excellent communication (oral and written), interpersonal,
organizational, and presentation skills.
. Proficient with multiple software applications
. Ensure quick turnaround times and customer satisfaction.
PharMerica
Account Manager
Fresno CA 2008-2009
. Work with the General Manager, the consultants and other
pharmacy staff to provide facility/nursing home with clinical
support.
. Conduct in-services and providing educational materials that are
designed to facilitate compliance with key procedures such as
ordering/reordering, E-kit use, after hour procedures, stat
medication procedures. etc.
. Regular business reviews, cost containment analysis and
programs, re-contracting as appropriate and pre/post survey
follow-up.
. Maintain and/or manage administrative actives such as DataNet,
trade shows, references, meeting attendance and assistance with
selected sales presentations.
. Resolve customer concerns by referring the concern to the
pharmacy for resolution and following up as necessary.
San Joaquin Valley College
Pharmacy Technician Instructor
Fresno CA 2006-2008
. Preparing curriculum and syllabus for students for a 5 week
term.
. Teaching students with great knowledge and understanding of the
Pharmacy Technician work environment.
. How to fill and type prescriptions.
. Pharmacy law and ethics.
. Hospital syringe fills.
. Compounding.
. Preparing them for there PTCB test.
. Obtaining knowledge on the PPC program.
. Gaining great satisfactory in being able to give someone a
rewarding career.
Medicine Shoppe
Pharmacy Technician/Manager
Fresno CA 2003-2006
. Manage the store, make schedules for employees.
. Typing and processing prescriptions.
. Filling and dispensing prescriptions with great accuracy.
. Working with much insurance, handling all tars and
authorizations; contacting physician's offices.
. Stocking medications, taking inventory.
. Providing excellent customer service.
. Delivering medications to customer homes.
Discount Pharmacy
Pharmacy Technician
Fresno CA 2002-2003
. Typing and processing up to 100 prescriptions a day.
. Responsible for all insurance authorizations and tars; ordering
medications and processing all stocking and labeling of drugs.
. Filling and dispensing drugs
. Building great customer service satisfaction and service.
. Delivering medications to customer homes.
Relevant Experience:
. Received exceptional prescription processing training at Saint Agnes
Hospital. Attended many pharmacy talks and lectures gaining great
education on many drugs.
. CPR certified
References:
. Available upon request
Contact this candidate