Software Quality Assurance

Davin M. Guest Curriculum Vitae

**** * ****** ******* ** 75042 214-***-**** *****.*****@****.*** August 2010

Objectives SKILLS

EXPLORING CAREER OPPORTUNITIES UTILIZING IT, BUSINESS, AND HARDWARE

INTERPERSONAL SKILLS IN ACTIVELY SUPPORTING THE OPERATIONS OF AN PCs & Macs

ORGANIZATION. Mobile Devices

experience Servers

BENCH TECHNICIAN LEAD / MANAGER TECHNISOURCE : APRIL 09 - JAN 10 Security Appliances

(FARMERS BRANCH, TX) Switches, Routers

Responsible for all aspects of Inventory; Receiving; projecting when Light Cisco

and what to order, tagging, & placing in Asset Management data base. Touch Screens

DVRs & Security

Responsible for all shipping & receiving Systems

Provided on-site support & point of contact for Technisource and Touch Screens

clients of the depot Hyper Terminals

Responsible for the Imaging of all systems, Troubleshooting & repair Pos Systems

of all systems, wiping of external drives, and cleaning all reusable Operating Systems

equipment Windows Vista, XP &

Provided training for any new onsite employees 7

Coordinated installs of T1 lines, routers, switches, and other client Server 2003 & 2008

equipment on premises Mac OS X

Responsible for opening and closing of the facility Various Linux

Responsible for weekly, monthly reports to regional delivery director General Software

MS Office Suite 03 &

Monitor trouble ticket system (BMC Magic) for new assignments at 07

request of client Active Directory

Performed data recovery of user data Adobe Photoshop &

Provided updated and new methods for task originally outlined by the Dreamweaver

client reducing overall steps and time taken UPS World Ship

IT & Desktop Support / Coordinator American Bodyworks : Feb 08 - Norton Security

Feb 09 (Marietta, GA) Suite Symantec

Responsible for evaluating and reducing overall IT and Security (Anti-virus,

operational costs for corporate office and franchisees. Also, End-point

Maintained Vendor relationship. Management, Ghost)

Responsible for system development when needed or required to meet Spyware & other

demands of industry standards and regulations Malware Removal

Assess and triage security repairs requested by franchisees tools

Maintain, research, inventory and order computer and network Exchange Server

equipment; maintain software licensing; Performed software/hardware Zimbra

upgrades Lotus Notes

Develop the IT Infrastructure to include procedural documentation and Asset and Ticketing

process automation Maximo Asset Mgmt

Create job cost estimates, invoices and PO's for contractors and BMC Magic

franchisee assignments Remote Computing

Provide emergency 24x7 onsite, phone, and remotely Net-Meeting

Responsible for RMA of any equipment: replacement of equipment at all PC-Anywhere

locations Remote Assistance

Responsible for add/change employee and franchisees setups to include WebVPN, VPN, VNC,

computers and phones RDP

Productivity improvement and workflow optimization in daily corporate LogMeIn

facility functions Networking

Maintained ongoing documentation and service logs per branch location TCP/IP Configuration

&

Created & maintained ISO library of all software, drivers, and Troubleshooting

Unattended images Network

Responsible for on-site and Corporate training for business system, Configuration,

security system, and corporate environment Management &

Provided Blackberry support throughout the company Troubleshooting

Performed bi - monthly assessments of backups for accuracy. Data cabling (cat 5)

Implemented procedures and guidelines pertaining to security and IT

systems. DVR over Ethernet

Coordinated installation of security system, Data and Voice lines DSL & T1

Installed business system components during build out (computers, Configuration and

peripherals, and network) Troubleshooting

Responsible for troubleshooting connectivity issues for VPN, DSL and Cisco VPN Appliances

T1 Modems

Responsible for configuring and maintaining corporate servers. Routers

Created documents, forms, and presentation for various reasons Switches

throughout the company Wi-Fi Configuration,

IT Deployment Specialist ProSys / AT&T Mobility : Oct 07 - Jan 08 Management &

(Alpharetta, GA) Troubleshooting

Conduct installation, service and repair (workstations, network LAN Installations

servers, adapters, data ports and other peripheral devices associated

with the technology being implemented) for AT&T Mobility stores ; Other

Assemble and modify various Digital Signage Technologies in AT&T Technical Writing

Mobility sites throughout the continental United States. Validate and System Development

rectify domain or workstation names, verify IP addresses, install CCTV

machine specific software based on machine location within the AT&T

stores. Credentials

Facilitate the installation of 32" and 52" wall mounted Samsung DEMONSTRATED

Plasma Monitors. Calibrate and install 17" ELO touch screen monitor's ANALYTICAL, PROBLEM

used by customers for bill pay and other services offered by AT&T. IDENTIFICATION AND

Monitor functioning of equipment and make necessary modifications to SOLUTION

ensure system operates in conformance with specifications. IMPLEMENTATION SKILL

Analyze technical discrepancies and coordinates resolutions with IT SETS.

Project Managers. Adept at meeting

Provide input on matters associated with site preparation and stringent project

installation of large computer systems upon arriving on site. deadlines on a

Maintains and modifies computer and software programs such as consistent basis.

operating systems, communications software, utility programs, Built highly

compilers and database handlers. positive

Compose detailed functional reports that document the installation relationships with

and troubleshooting process for each site. Reports are submitted on clients, end-users

a daily basis to IT; Extensive travel. and management.

Project Managers for quality assurance interests and various other Orchestrate and

process verifications. deliver high quality

Desktop Support / PC Tech Classic Services : Jan 04 - Sept 07 problem resolution

(Atlanta, GA) and

Performed detailed assessment of client PC/Laptop hardware/software application/equipmen

problems. t upgrades.

Performed Sales functions for new products and computer equipment. Multi-tasking

Installed, diagnosed, repaired, upgraded, configured and maintained Results-driven IT

computer systems and various peripherals to improve speed, professional

reliability, and efficiency of operation focusing on

Provided effective and consistent technical support over the phone, productivity,

'on site' and via remote software. efficiency and

Preformed backup for various office networks profitability

Installed, managed, and upgraded of LANs and WANs in home and office improvements.

settings Well organized with

Provided end-user support in-house and remotely to troubleshoot strong detail

systems and software orientation.

Installed Internet Services in the Atlanta area ranging from dial-up Capacity to deliver

to T1 prompt and effective

Consultant for hardware and software within home and office locations service calls with

rapid 'up-time'

Provided light support for Active Directory results.

Installed and configured Mac-based desktop computers Strong team player

Built computer systems to customer specifications for clients, as a with the ability to

computer consultant lead and excellent

Trained customers on basic to advanced procedures related to software consultative/advisem

and hardware ent skill sets.

Managed file systems, storage devices, network servers and Strong Interpersonal

workstations Skills

Compliance Associate Compliance Specialties : July 04 - May 07 Very Resourceful

(Atlanta, GA)

Administrative assistance with the initial certification,

recertification, file corrections and other procedures required for

purposes of demonstrating eligibility and continual residency in

accordance to the IRC 42 and all other applicable governing agencies'

guidelines. In addition, handled all PC and IT matters were managed.

Provided detailed summary subsequent to assessment

Reviewed State and local agencies' reporting requirements

Monitoring and review of re-certification procedures and accuracy

Provided timely lease up strategies for tax credit deadlines

Review of management systems and certification procedures

Provided master conversions for importation into Yardi Voyager

Software

Reviewing and correcting compliance issues stated by DCA

Recruited, hired and trained staffs for data entry, file reviews and

audits

Assisted Housing Policy and Procedure Monitoring

EducatioN & Awards

AIU OF DUNWOODY : AUG 2006 - MAY 2007

Majored in Computer Science

University of West Georgia : Aug 2003 - May 2004

Majored In Computer Science

Creekside High School : May - 2003

College Preparation Diploma Awarded

Most Outstanding Student and Computer Programmer of 2002 and 2003

1st Place in 2nd Annual Fulton County and Georgia State Technology

Fair

Training

A+, NETWORK+, GEORGIA'S DCA TAX CREDIT, HOUSING CREDIT CERTIFIED

PROFESSIONALS (HCCP)

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