Customer Service Administrative Assistant

Eisha Hooks

**** *. ***** ****** ************@*****.***

Drive Cell: 623-***-****

Phoenix, AZ 85041

Dedicated and quality-oriented professional with solid experience in

government and healthcare settings looking for a CUSTOMER SERVICE position.

Areas of Expertise

Database Manipulation Building Relationships & Teambuilding &

Complaint Handling & Retention Training

Resolution Analytical Thinking Data Entry (50 wpm)

Word, PowerPoint & Excel Medical Terminology Order Fulfillment

Professional Experience

BOSTWICK LABORATORIES, INC. - Phoenix, AZ 09/07 to Present

Kit Building Liaison, 3/10 to present

Senior Client Services Representative/Lead CSR of Nephrocor Division, 4/09

to 02/10

Client Services Associate, 9/07 to 3/09

Acts as liaison between kit building department and client services team

for all matters pertaining to supply order processing. Ensures all orders

received are in compliance with standard operating procedures. Promoted to

senior position to mentor and train other customer service member to ensure

daily telephone correspondence, reporting and database records are being

handled in an efficient and professional manner. Prepared daily reports of

incoming specimens for pathologists and performed research for patient

history for each specimen. Collaborated with assigned sales team by

processing of supply orders, problems solving and coordination with other

departments to solve inquiries. Selected Contributions:

Created PowerPoint training presentations and material that are currently

being utilized to train new CSRs, Sales Team and Accessioning team members

new to the Nephrocor Division

Pioneered the Arizona Nephrocor support team and contributed to policies

and procedures for daily duties of the support team.

Served on special project that assisted in developing new database system

that better accommodated the CSR team by identifying inconsistencies and

researching solutions which resulted in improved pathology report turn-

around time.

Encouraged better employee morale and team concept through team building

projects, events and acknowledgement of team/ individual accomplishment

with positive reinforcement.

GOVING ASSOCIATES (Temp Agency) - Scottsdale, AZ 10/06 to 9/07

Capital Group- Front Office Administrator, 5/07 to 9/07

Maintained and synced both CEO's and vice president's calendar in Outlook

as well as the client database calendar. Scheduled meeting and confirmed

with client the day prior to appointment. Assisted Vice President in

insurance quotes, applications and sending correspondence. Prepared meeting

materials for all client meeting as well s spreadsheets used to determine

new actions to be implemented. Deposited and logged checks as they are

received.

Medicis - Clinical Trials Coordinator, 10/06 to 4/07

Communicated with clinical research site investigators and coordinator on a

daily basis via email or phone to ensure all things go as stated in the

protocol.

Maintained clinical trial operations by ensuring distribution of forms,

equipment, lab samples and drugs required for execution of research

protocol. Ensures clinical trial complies with protocol specifications, FDA

and other regulatory obligations. Performed data entry, filing, faxing,

meeting minutes and other various administrative duties as needed.

FORFEITURE SUPPORT ASSOCIATES (Contractor) - Washington, DC 05/05 to 7/06

Dept. of Justice, AFMLS - Data Analyst/ Receptionist

Point of contact for Asset Forfeiture and Money Laundering, answering and

referring calls on a multi-line phone system, in addition to escorting

visitors to appropriate staff member. Created and distributed the "Locator,

which acts a personnel-tracking document for the entire AFMLS division on a

daily basis. Prepared travel arrangements and financial reimbursements for

the entire AFMLS division. Reviewed and edited documents to copy and

distribute to clients attorneys and staff. Managed office

meeting/conference schedule for staff. Received and processed incoming

mail; distributing accordingly.

ACCESS SYSTEMS, INC (Contactor) - Reston, VA 1/05 to 5/05

Dept. of State, HTC - Administrative Assistant

Performed database management, extraction and manipulation of information

from the Personnel Tracking System's database as it pertains to recruit

actions, personnel security clearances/accesses. Assisted Senior Accounting

Officer in finding discrepancies in invoicing receipts of wartime supplies.

Compiled and prepared daily, monthly, quarterly productivity reports within

Personnel Tracking Systems through Microsoft Access. Identified

incomplete/missing data and contacted applicant to obtain the missing

data/corrections and/or required signatures. Reviewed security recruitment

packet to ensure that the scope of the information requested in the

instructions is met.

Education and Training

SOUTH MOUNTAIN COMMUNITY COLLEGE - Phoenix, AZ Summer 2010

Earned 4 credits; pre-requisities

PRINCE GEORGES COMMUNITY COLLEGE - Largo, MD 1/01 to 1/02

Earned 25 credits; pre-requisities

References

Upon Request

Contact this candidate