Project Manager Management

CLARK J. HILL

**** **** ***** **** 512-***-****

Cedar Park, TX 78613 *******@******.**.***

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PROJECT MANAGEMENT / SIEBEL CRM / SYSTEMS ANALYST

CUSTOMER SUPPORT / DATA SECURITY / CALL CENTER

KEY TRAITS

* Detailed Oriented * Team Leader

* Committed to customer satisfaction and quality * Thrive in Fast-Paced Multi-Tasking Environment

TOOL SET

Microsoft Project, Microsoft Office Suite, Outlook, Visio, Sharepoint, NetMeeting, Live Meeting

EMPLOYMENT HISTORY

CADENCE DESIGN SYSTEMS, Austin, TX 2/2001 – 6/24/2009

Customer Support, Project Manager / System Administrator

Siebel CRM Implementation and System Administrator for 6 years

Establishing requirements, process flows, testing, training and deployment for 500 users worldwide.

Project managed the full system upgrade from Siebel 6.3 to the web based Siebel 7.7 release.

Maintained user profiles, Assignment Manager rules configuration and screens/views UI.

Customer Data Security

Security initiative for the protection of customer test files.

Established requirements, development, testing and the deployment of CDCI to all business units worldwide.

Secured critical test files for 25 of our top customers.

ITAR / Export Restriction Compliance

Channel Partner

Developed process for providing access to 100+ users across the U.S., Europe and Japan to internal systems.

Penned user instructions, reference guide and internal Sharepoint web site for the Channel Partners.

BROADWING COMMUNICATIONS, Austin, TX 3/2000 – 2/2001

Project Manager, Consultant

Project Management Call Center installation - responsibility for all facets related to the implementation of Work Force

Management software, CTI, and IVR at the new Baton Rouge facility.

VTEL CORPORATION, Austin, TX 1997 - 3/2000

Manager I.S. Customer Services

Managed technical team supporting the diverse hardware and software requirements of over 700 internal customers in

the U.S. and abroad.

EDUCATION

Bachelor of Business Administration Temple University, Philadelphia

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