Customer Service Manager

Christina M. Hall

*** ****** *** ******, ** *****

Home: 210-***-**** Cell: 210-***-****

ablszz@r.postjobfree.com

Experience 2006 - 2009 Washington Mutual San Antonio, TX

Recruiting Coordinator, Human Resources

Implemented uniform service level agreement for all

supported recruiting personnel.

Created and maintained interview scheduling plan to

streamline hiring process.

Experienced in recruiting a variety of employee

roles, from entry-level customer service to project

and operations management.

Facilitates hiring assemblies and job fairs in order

to proactively increase candidate pipeline.

Conduct telephone and face-to-face interviews with

potential candidates.

Coordinated with HR management to reorganize

recruiting procedures in order to reduce bottlenecks

and streamline the hiring process.

Perform all necessary administrative procedures for

hire, such as background testing, interview

scheduling, writing offer letters, and creating

employee accounts.

2005 - 2006 Washington Mutual San Antonio,

TX

Business Data Analyst, Analytics & Reporting

Performs database and report maintenance.

Creates and prepares weekly and monthly reports.

Creates and prepares ad hoc reports (e.g., branch

ranking reports, deposit/loan production reports,

income/expense reports, HR employee reports, campaign

tracking reports, etc.)

Prepares outgoing data files.

Runs system processes and interprets results.

Balances system results to alternative source.

Communicates to intermediate and senior analysts

system-related problems resulting from auditing,

balancing, and researching data.

Develops and maintains process documentation.

Identifies and interprets end-user data and report

requirements.

Provides guidance and assistance to lower level

analysts in creating weekly and monthly reports.

2003 - 2005 Nationwide Insurance San

Antonio, TX

Technical Secretary, Immediate Settlement Unit

Responsible for a variety of general clerical and

secretarial duties for ten employees, including:

sorting mail and tracking postage for each month

ordering supplies, securing airline, hotel and rental

car reservations for department, managing copy

machine, meter readings and all printer servicing

Reserving meeting rooms, setting up teleconferences

and providing claims files for audits.

Other tasks include, constant monitoring of overflow

claims, including determining if claim is eligible

for Immediate Settlement Unit or requires

reassignment to other units.

Job requirements also include, overseeing department

voicemail, managing licensing and bond requirements

for twelve adjusters, updating policies and manuals,

tracking monthly salvage, organizational spreadsheet

and perfect attendance, which includes managing

vacation and absences for twelve adjusters.

Completing daily spreadsheet with hurricane claims

and payments, entering closed claims files into

BoxTop system for storage, tracking attendance for

Strategic Learning Map sessions for all Texas

employees.

2000-2003 Titan Holdings, Inc. San Antonio, TX

Compensation and Benefits Processor

Responsible for processing payroll and benefits for

700+ employees in seven states for Titan Holdings,

Inc.

Duties include processing all paperwork for new hires

and terminations, inter-departmental and company code

transfers and completing employment verifications.

Other tasks include processing all name, benefits,

direct deposit, and/or tax changes within each

payroll cycle, as well as processing any leave of

absence paperwork.

Job requirements also include creating head count,

termination, and organizational reports and

completing payroll dollar spreadsheets at the close

of each payroll cycle.

Education

High School Diploma from Providence High School, San

Antonio, TX

Earned over 90 credit hours from Our Lady of the Lake

University, Palo Alto College, and the University of

the Incarnate Word.

Office Skills Typing- 75 wpm

10-key by touch

Word Processing

Fax machine

Printing

Copying

Multi-line phone

Proficient in Word, Excel, PeopleSoft (Taleo),

Proxy, ADP Payroll, HR Perspective, ReportSmith, IEX,

BoxTop, CLASS, eCCap, CPS, CentreVu and Lotus Notes

References Paul Norman - Rackspace, San Antonio, TX.

Mgr, Recruiting 210-***-****

Patricia Hausler - Washington Mutual, San Antonio,

TX Senior Recruiter, 210-***-****

Justine Westby - Arabella Corp. Boston, MA

Payroll Manager, 508-***-****

Marcia McKinney - Nationwide Insurance, San Antonio,

TX Claims Supervisor 210-***-****

Linda Graykowski - Nationwide Insurance, San Antonio,

TX

Claims Manager: 210-***-****

Contact this candidate