Customer Service Manager

Nadia A. Narine Email: ********@*****.***

** ******** **** ****: 910-***-****

St. Pauls, NC 28384

A highly motivated, results-driven administrative professional with ten

years of experience juggling several projects and producing high quality

work in time-sensitive and pressure situations. A team player with a

passion and enthusiasm to help others and the ability and curiosity to

adapt and flourish in new roles.

PROFESSIONAL EXPERIENCE

Accounts Receivable and Inventory Clerk (08/07 to Present)

PRESTAGE FOODS, INC., St. Pauls, NC

. Invoice clients on a daily basis, ensuring that they are billed

accurately for all products purchased.

. Receives and accurately processes over 200 client payments on a monthly

basis.

. Responsible for daily coding of payment documents.

. Performs accurate, timely and complete processing of any claims and

customer service issues that arise.

. Consistently keeps the receivables at a collection rate of 95% or better.

. Conducts all inventory tracking and reconciliation for products in three

warehouses.

. Manage the weekly check run and record all checks.

. Accurately types and reviews a wide variety of correspondence, reports,

or similar materials from handwritten or electronic drafts.

. Receives and routes calls and visitors based upon knowledge of programs

and operations.

. Performs calendar or schedule maintenance and confidential record

keeping.

. Proficient in Microsoft Office software, including Word, Excel

spreadsheets, Power Point.

Research Associate (10/06 to 03/07)

CARCO GROUP, INC., Spring Lake, NC

. Conducted pre/post employment background screening on individuals

according to client specifications.

. Entered data and confirmed background information results were ready for

client use.

. Ensured all information received verbally and through written

communication were entered accurately in the database for client

reference.

. Accurately produced client reports that reflected a summary of all

information gathered from correspondence, reports, or other materials.

Unit Secretary, Pediatric Department (04/06 to 10/06)

CAPE FEAR VALLEY MEDICAL CENTER, Fayetteville, NC

. Entered physicians' orders into a database.

. Completed computer order entry in an accurate and timely manner.

. Acted as receptionist and assisted staff, physicians, patients and

visitors.

. Maintained patients charts on assigned unit.

. Ordered and maintained supply levels on unit.

. Participated in cost containment and assisted in accurate charging for

patient services.

Nadia A. Narine Page 2 of 3

Administrative Manager (06/04 to 04/05)

UNITED STATES ARMY, Balaad, Iraq (Reservist)

. Served as the administrative manager, managing all office activities and

administrative paperwork for promotions, evaluations, communication, and

payroll for 150 employees in a combat environment.

. Used database and spreadsheet software to accurately enter, revise, sort

or calculate, and retrieve data for standard reports.

. Made all travel arrangements and coordinated all itineraries for three

senior officers.

. Maintained all training and personnel records ensuring that they were

current for 150 employees.

. Responsible for scheduling 24 hour continuous operations in the

department

. Managed all incoming and outgoing correspondence and processed claims and

inquiries to the corporate office.

. Performed public speaking obligations for numerous high profile

ceremonies and events.

. Coordinated administrative projects and ensured the highest standard of

professionalism.

. Coordinated and managed all division level events for senior management.

Program Assistant (01/03 to 05/04)

NORTH COUNTRY PRENATAL/PERINATAL COUNCIL, INC., Watertown, NY

. Routed calls and visitors based upon knowledge of programs and operations

of the enrollment team.

. Maintained program directories and databases integrating new clients into

the database.

. Confirmed and updated client information daily to ensure timely

processing of insurance paperwork and eligibility of benefits.

. Maintained the calendar of the in-house enrollment coordinator,

scheduling appointments and meetings in accordance with instructions.

. Coordinated the efficient operation of the office by maintaining

confidential and general files, purchased supplies, maintained manuals,

and performed all other relevant duties for the office.

. Tracked incoming and outgoing client files, ensured required client files

were submitted to the state in a timely fashion to facilitate client

satisfaction and timely processing.

Administrative Assistant (2000 to 2004)

UNITED STATES ARMY, Fort Drum, NY (Active Duty and Reservist)

. Prepared a wide variety of correspondence, reports, or similar materials

from handwritten or electronic drafts using an electronic typewriter or

word processor.

. Ensured correct grammar, spelling, capitalization, punctuation, and

appropriate format in work prepared by self and others.

. Made travel arrangements based on general travel intentions and known

preferences and in accordance with applicable travel regulations.

. Maintained supervisor's calendar and scheduled appointments and meetings.

. Received and routed visitors and phone calls based upon knowledge of

programs and operations.

. Provided advice and guidance to office staff on clerical and

administrative matters.

. Established and maintained office records of various types that were

needed or would assist in the efficient operation of the office.

Nadia A. Narine Page 3 of 3

EDUCATION

CAPELLA UNIVERSITY

Completing senior year towards a Bachelor Degree in Business with a major

in Human Resource Management; cumulative GPA 3.8

Contact this candidate