Customer Service Manager
Resume:
Melissa M. Amaya
Perris CA, 92570
Objective:
SEEKING A CLERICAL POSITION WHERE EXPERIENCE AND KNOWLEDGE WILL
ALLOW PROFESSIONAL GROWTH.
RELATED SKILLS AND EXPERIENCE:
MOTIVATED, FRIENDLY AND DEDICATED INDIVIDUAL WHO HAS AN AMBITION
TO SUCCEED IN ANY GIVEN ENVIRONMENT. COMPLETED TWO YEARS OF
COMPUTER INFORMATION SYSTEMS AND CERTIFIED. BASIC KNOWLEDGE AND
EXPERIENCE WITH THE USAGE OF WINDOWS XP SOFTWARE SUCH AS WORD,
EXCEL, POWERPOINT AND OUTLOOK. FAMILIAR WITH SOFTWARE SUCH AS
GROUPWISE, CIV AND RECEPTION. POSSE’S GREAT CUSTOMER SERVICE
SKILLS SUCH AS COMMUNICATION AND LISTENING, INTERACTING, ASSISTING
AND THE ABILITY TO DEFUSE A SITUATION. KNOWLEDGE TO OPERATE BASIC
OFFICE EQUIPMENT AS FAX, COPIER, SCANNER, COMPUTER AND MULTI LINE
PHONE. FIVE YEARS OF ACCOUNTING SUCH AS COUNTING, BUDGETING,
RECORDING, PAY OUTS AND COORDINATING SALES DISTRIBUTION BY
ESTABLISHING SALES TERRITORIES, QUOTAS, AND GOALS. TYPE 30WPM.
EXCEPTIONAL MANAGEMENT SKILLS SUCH AS DIRECTING, SUPERVISING AND
COORDINATED STAFF.
EMPLOYMENT H ISTORY:
OFFICE ASSISTANT I I LA KE ELSINORE DPSS 10/2009 TO
PRESENT
(STEP- TAP) LA KE ELSINORE, CA 92530
PROCESS INCOMING MAIL, METER OUTGOING MAIL, SCAN IN QR7, MC RE
PACKETS AND MC 176. IMAGE IN ALL INCOMING MAIL AND CREATE
COVERSHEETS FOR WORKERS. ORDER REPLACEMENT EBT CARDS, DISPOSE
AND PIN CARDS. ASSIST CUSTOMERS WHEN NEEDED. ACCEPT VERIFS FROM
CUSTOMERS AND GIVE RECEIPTS CHECK IN CUSTOMERS FOR APPOINTMENTS.
HAVE KNOWLEDGE IN COMPUTER SOFTWARE SUCH AS CIV, RECEPTION,
GROUPWISE, IMAGE NOW AND WEB NOW. RESEARCH CLIENTS IN CIV SYSTEM.
ANSWER PHONES AND TAKE MESSAGES.
ASSISTANT MANAGER RUE 21
10/2007 TO 12/2007
A NTHEM, AZ 85086
PERFORMED OPENING PROCEDURES, COUNTED THE MONEY IN THE
BEGINNING OF THE BUSINESS DAY, DID THE BANK DROPS, RECEIVED THE
NECESSARY CHANGE FOR THE DAY. DID THE OPENING PAPERWORK.
SUPERVISED SIX EMPLOYEES: ASSIGNED THEM TO THEIR DEPARTMENTS AND
TO THEIR REGISTERS, ADMINISTERED A LIST OF DUTIES. RECEIVED AND
SHIPPED MERCHANDISE. COORDINATED THE MERCHANDISE AND DID PRICE
CHANGES. PERFORMED CUSTOMER SERVICE DUTIES: CASHING OUT, RETURNS,
ASSISTING, INTERACTING, COMMUNICATION AND LISTENING SKILLS AND THE
ABILITY TO DEFUSE A SITUATION.
M.I.T TO RACK ROOM SHOES
03/2007 TO 09/2007 ASSISTANT MANAGER ANTHEM, AZ 85086
STARTED AS MIT THEN PROMOTED TO ASSISTANT MANAGER. RESPONSIBLE
FOR OPENING AND CLOSING PROCEDURES. PROCESSED THE DAILY
PAPERWORK. DID THE BANK DROPS AND RECEIVED NECESSARY CHANGE FOR
THE DAY. SUPERVISED EIGHT EMPLOYEES: ASSIGNED THEM TO THEIR
DEPARTMENTS AND TO THEIR REGISTERS, ADMINISTERED A LIST OF DUTIES,
AND TRAINED NEW EMPLOYEES. RECEIVED AND SHIPPED MERCHANDISE.
COORDINATED THE MERCHANDISE ACCORDING TO SEASON AND THE PRICE
CHANGES. PERFORMED CUSTOMER SERVICE DUTIES: RETURNS, ASSISTING,
INTERACTING, AND CASHING OUT, COMMUNICATION AND LISTENING SKILLS
AND THE ABILITY TO DEFUSE A SITUATION. COORDINATED SALES
DISTRIBUTION BY ESTABLISHING SALES, TERRITORIES, QUOTAS AND GOALS.
SERVER I HOP 12/2005
T O 04/2006
AVONDALE, AZ 85323
GREETED CUSTOMERS, PROVIDED INFORMATION ON THE DAILY SPECIALS.
TOOK CUSTOMERS ORDERS AND PROCESSED INTO THE COMPUTER. SERVED
THE CUSTOMERS THEIR FOOD. INSURED EVERYTHING WAS TO THEIR
SATISFACTION. KEPT WORK AREA CLEANED ALSO DID ASSIGNED SIDE WORK
FOR THE DAY. ASSISTED CO WORKERS WHEN NEEDED. CUSTOMER SERVICE
DUTIES: CASHING OUT, ASSISTING AND INTERACTING, LISTENING AND
COMMUNICATION SKILLS AND THE ABILITY TO DEFUSE A SITUATION.
DATA ENTRY TAYLOR TAX
01/2002 TO 04/2004
(SEASONAL) MORENO VALLEY, CA 92553
COMPUTED THE CLIENTS INFORMATION, GATHERED ALL THE NECESSARY
PAPERWORK. ANSWERED MULTI LINE PHONE. ORGANIZED AND COPIED
PAPERWORK. FILED PAPERWORK. PERFORMED CUSTOMER SERVICE DUTIES:
CASHING OUT, GAVE INFORMATION AND INTERACTING.
CLERICAL BURTRONICS
06/2002 TO 02/2004
(SEASONAL) SAN BERNARDINO, CA
COMPUTED DATA INTO THE COMPUTER. HANDLED A MULTI LINE PHONE. DID
FILING, SHREDDING AND MADE COPIES. MAILED INVOICES.
I NTERN MORENO VALLEY CHAMBERS OF COMMERCE
02/2004 TO 07/2004
M ORENO VALLEY, CA 92553
ADDRESSED AND GAVE INFORMATION TO CUSTOMERS, ANSWERED A MULTI
LINE PHONE, CHECKED MAIL. ADMINISTERED OFFICE DUTIES: FAXED, MADE
COPIES AND SCAN PAPERWORK. SOLD CHAMBER OF COMMERCE
MERCHANDISE, PROCESSED PHONE CALLS TO BUSINESS TO INVITE THEM TO
JOIN THE CHAMBER OF COMMERCE.
ED UCAT ION
MORENO VALLEY H IG H D I P LOMA
06/2004
M ORENO VALLEY, CA GENERAL EDUCATION
RECEIVED HONOR ROLL. MEMBER OF THE TENNIS TEAM. JOINED A CLUB FBLA
(FUTURE BUSINESS LEADERS OF AMERICA) COMPLETED ROP CIS FOR 2 YEARS
RECEIVED A CERTIFICATE. COMPLETED AN INTERNSHIP THROUGH ROP
PROGRAM.
Contact this candidate