Customer Service Years Experience
Resume:
Jeffery G. Powell
CINCINNATI, OHIO 45224
A dedicated and well organized professional with over 10 years experience in the
warehousing, shipping/receiving industry, possessing excellent communication and
decision making skills. I am detail-oriented and resourceful in completing projects; able
to multi-task effectively. I enjoy fast-paced environments demanding strong
organizational and interpersonal skills. Trustworthy, ethical, and discreet, committed to
superior customer service. I am seeking a full-time position where I can help build the
company and maintain overall customer satisfaction.
WORK EXPERIENCE:
Integra lifesciences inc.
January 2009-December 2009(Staffmark)
Receiving specialist
Responsible for receiving all incoming materials via UPS, FEDEX, various shipping
companies-rawstock for production of medical products i.e. skull clamps, various
implants etc. FDA regulated. Check material against packing slips, drawings and or other
related directions prior to acceptance. Move approved parts to QC/inventory. Keep
computerized log for everything coming through the receiving area, interacts daily with
supervisor, purchasing dept. engineers regarding materials in receiving. Monitors "hot
list" for parts needed for current projects to help keep projects in shop on time.
Kao Brands inc.
October 2008-January 2009(Crown)
Forklift Operator
Picked and packed customer orders in a large warehouse environment operating a
standup forklift.
Dell Computers
August 2006-July 2008
Production Tech
Picked and packed customer orders while working in various departments. Worked in
bulk warehouse area driving a reach truck/fork lift loading and unloading product pallets
from shelves for customer invoice completion. Worked in shipping and receiving area
processing picked orders for pickup by DHL and/or FEDEX. Worked on inventory team
performing cycle counts on high priority/high priced product every two weeks. Helped to
locate missing product not found on inventory shelves and correct locations in computer.
Priority in customer service, both internal and external using lean principles in
manufacturing.
Aegis Protective Services
September 2003-May 2006
Security Officer
Provided security for Ethicon Endo Surgery. Monitored activities in building via. control
room. Performed physical, walking "rounds", for structure safety. Worked at front lobby
desk answering guest inquiries, writing reports, and ensuring safety of people in the
building.
C & C Promotions
DJ Entertainment
November 1999-Present
Work as a DJ/ Elvis Entertainer performing at weddings, car shows, corporate and private
events.
Blue Chip Fasteners Inc.
December 1995-November 1999
Shipping and Receiving Associate
Received UPS, FedEx, and truck shipments. Verified product and count using shipment
invoice. Entered product received into active inventory via. computer, while
quarantining items not met by ISO Standards. Drove fork lift to load/unload trucks,
placed product on shelves according to inventory location. Scheduled truck pick-up of
large orders using the customers preferred method for shipping. Picked/packed and
processed orders for accuracy and timely delivery. Shipped orders (domestic and
international) using UPS and FedEx each day. Performed inventory cycle counts once a
week and communicated with sales personnel with regards to quarantined product.
EDUCATION:
Cincinnati Metropolitan College
Associate Degree-Computer Programming-1987
Scarlet Oaks Joint Vocational School
GED-1982
AWARDS:
Certified by Raymond Trucks to operate fork lift, reach truck, and cherry picker.
Dell Bronze Star for excellent customer service and being flexible to work in any
department needing help.
Dell Buckeye Award for finding “missing” parts to complete at-risk International Orders.
REFERENCES :
Bill Cook-Lead Planner, Mayfield Products (Integra Lifesciences)
Belinda Banks-QC Inspector (Integra Lifesciences)
Greg Johnson-Shipping and Receiving Mgr. (Integra Lifesciences)
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