Customer Service High School

* * * * * M O RY S T • S P R I N G F I E L D, M A 011 0 4

** * * * * 3 8 5 0 • M E L I S SA AYA L A @ H O T M A I L . C O M

M E L I S S A AYA L A

OBJECTIVE

To obtain a challenging position that will enable me to use my strong bilingual skills,

as well as organizational and customer service skills, educational background, and

ability to work well with people.

WORK OF EXPERIENCE

2006 2008 Heavy Transport, Inc. Toa Baja, PR

Receptionist

General office work including filing, answering phone calls, and maintaining office

supplies. Maintaining employee files updated.

2006 2006 Caribe Hilton Hotel San Juan, PR

Reservations Agent

Make individual, group and travel agent reservations. Complete daily reports

for quality control, and marketing purposes. Answered

questions to guests as requested.

2001 2004 Hampton Inn and Suites Warwick, RI

Front Desk Agent

Make in house reservations. Perform guests check in and check out in an

accurate and promptly manner. Complete daily reports on time, and

provide daily feedback to next shift employees.

EDUCATION

2008 still attending University of Phoenix/Axia College Online Degree

Associates in Health Care Administration

1992 1995 Benjamin Harrison Vocational High School Cayey, PR

Diploma in Marketing

EXTRACURRICULAR ACTIVITIES

On my free time I helped my mother organize a summer camp for the children of our

neighborhood. I was also part of the Church Choir and during high school I was a

member of the marketing student club called D.E.C.A. Participated in the schools

volleyball varsity. Today I like to spend time with my family and enjoy being a part of

my daughter’s music rehearsals.

LANGUAGES

Ability to speak, read and write both English and Spanish.

SKILLS

Excellent customer service skills, verbal or written; ability to get along with co

workers and accept supervision; basic knowledge of computer software: MS Word,

Powerpoint; able to type 40 words per minute; working knowledge of office

equipment such as fax machine, copy machine, etc; considered to be an outgoing

person by my peers, friends and family members.

REFERENCES

References available upon request.

Contact this candidate