Customer Service Administrative Assistant
Resume:
Alma R. Gutierrez
Riverside, CA 92506
*********.****@*******.***
OBJECTIVE
I am a University of California, Riverside graduate, seeking a position
with your dynamic organization where my skills, knowledge & experience may
be fully utilized.
EDUCATION
University of California, Extension Center
Riverside, CA
06/08 - Certificate in Professional Interpretation and Translation
Spanish/English.
University of California
Riverside, CA
08/03 - Bachelor of Arts degree in Languages (Spanish and Italian).
Universit di Bologna
Bologna, Italy
07/00 - 06/01 - Participated in the Education Abroad Program for one
academic year.
WORK EXPERIENCE
10/25/2009 - Present - Language Line Services
Over-the-phone Spanish Interpreter
Provide customer service & communication assistance to clients with Limited
English Proficient customers. Open & close calls appropriately, following
the clients instructions. Provide accurate, concise & complete renditions
to & from the target language. Take accurate notes to assist in the
renditions. Maintain confidentiality.
10/10/2008 - Present - Riverside Unified School District
Riverside, CA
Substitute Teacher
Follow planned assignments left by teacher. Maintain records of lessons
completed. Maintain control of the classroom and conduct lessons in a
professional manner. Provide assistance to students when necessary. Serve
yard duty when requested. Write report to the teacher & assist office
staff.
11/29/2005 - 12/05/2007 - Housing Authority of the County of San
Bernardino
San Bernardino, CA
Administrative Assistant II
Provide customer service by answering questions & providing information to
the public, resolve or refer complaints. Provide interpreting services to
case workers, their clients & to management. Initiate & receive telephone &
personal contact using the Spanish language when necessary. Determine
eligibility of each applicant by calculating interest rates & family gross
& net income, complete required payment information. Develop & maintain
files & records; compile data from a variety of sources, databases & logs
related to housing unit operations. Assist the HR department in reviewing
forms for accuracy. Input & retrieve data on computerized systems for
information, management & storage. Work on complex reports, special
projects and presentations.
07/05/2001 - 06/30/2003 - University of California
Riverside, CA
Assistant II (Part-Time Student Employment)
Perform receptionist duties by answering telephones and greeting customers.
Dispatch maintenance personnel to needed sights for emergency and non-
emergency situations. Data Entry. Maintain accurate records using a
standard filing system. Prepare payroll and time record sheet archives on a
monthly basis. Provide assistance to the HR department by explaining FMLA,
Workman's Comp & Cobra procedures to employees. Use office equipment such
as computer, fax, copy machine and camera.
SKILLS
ENGLISH, SPANISH, ITALIAN; WORD, EXCEL, POWERPOINT, OUTLOOK; KNOWLEDGE OF
HIPPA LAW, FMLA, COBRA & WORKMAN'S COMP; INTERPRETING, TRANSLATING; STRONG
ORAL AND WRITTEN COMMUNICATION; STRONG ORGANIZATIONAL & INTERPERSONAL
SKILLS; EXCELLENT UNDER PRESSURE; STRONG WORK ETHIC.
REFERENCES
Furnished Upon Request.
Contact this candidate