Customer Service Quality Assurance

Anthony Q. Martin

**** ***** **. ********, ** ***38

( 678-***-**** * ***************@*****.***

SUMMARY OF QUALIFICATIONS

o Proficient in PC software packages, Microsoft Office 2000, 2003 and XP

(Word, Excel, PowerPoint and Access)

o Type 50 wpm, 10,000 KSPH for Data Entry

o Over twelve years of progressive customer service experience

o Exceptional leadership, communication, and team building skills

o Accustomed to handling sensitive, confidential records

o Ability to prioritize and meet deadlines successfully

WORK EXPERIENCE

Assistant to Director/Administrative Assistant

. Draw up contractual agreements with clients.

. Involved with casting of current project.

. Schedule meetings for funding, schedule travel, and take minutes.

. Handle all incoming correspondence and outgoing responses for the

company.

Processing Technician

. Scanned and entered direct deposit forms into database.

. Reconciled commission agent checks and mailed them out by deadline every

Friday.

. Achieved and exceeded agreed goals outlined by the company in a manner

consistent with company philosophies.

File Retention Clerk

. Serviced loans, answered customer inquiries regarding payments.

. Filed post closing loan files.

. Opened mail and applied mortgage payments.

. Entered loan information into database, scanning, faxing, copying and

conducting quality assurance checks of scanned files.

. Occasionally assumed reception duties at Front Desk: answering

switchboard, transferring calls, greeted and signed in visitors, received

incoming mail and assigned conference rooms.

Customer Service Representative

. Oversaw Front Office operations.

. Provided exceptional customer service answering customer inquiries.

. Took initiative to resolve complex problems, adhering to company

standards.

. Achieved and exceed agreed goals by offering world class customer

service.

EMPLOYMENT

Assistant to Director/Administrative Asst Armcor Productions,

Conyers, GA 11/07 - Present

Processing Technician World Financial Group,

Duluth, GA 03/07 - 11/07

File Retention Clerk AmTrust Mortgage

Corp, Atlanta, GA 04/06 - 03/07

Customer Service Rep Venturi Staffing

Partners, Atlanta, GA 01/99 - 04/06

EDUCATION

Certificate in Business Office Administration, August 2006

Advanced Career Training, Atlanta, Georgia

SKILLS

Excellent communication skills, ability to use all office machines, PBX

phone systems, switchboard, Fax and 10-key.

Contact this candidate