Customer Service Manager

Debbi McCloskey

**************@************.***

330-***-****

Office Manager/Administrator

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Profile

Professional offering management skills, Microsoft Office Certifications,

technical expertise, customer service experience. Strong organizational

skills, leadership skills, project management skills. Multi-tasking,

consistently meets deadlines.

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Education

New Horizons - Cleveland, Ohio

Relevant Courses:

. Microsoft Office Specialist (MOS) 2003

. Microsoft Word, Excell, Power Point, Access, Outlook

. Project Management

Slippery Rock State College - Pennsylvania

. BS - Education/Recreation

Certifications

. Microsoft Office 2003 Word

. Microsoft Office 2003 Excell

. Microsoft Office 2003 PowerPoint

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Key Skills

Office Spreadsheets/Reports Database Administration

Skills: Documentation Project

Management

Employee Management

Computer MS Word MS Excell MS Power Point

Skills: MS Access MS Outlook Web/Internet

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Experience

MTD Products - Valley City, OH EDI

Manager/Programmer Analyst 1995 - 2008

Developed department to handle EDI communications and processing of

company data. Included management of employees, time management of

daily processing, documentation, budgets, cost reductions, customer

service, and project management.

Highlights:

. Managed 4 people in the EDI department, 2 programmers and 2

EDI coordinators. Hired and trained 2 EDI coordinators

. Documented EDI system, application interface flows, daily and

monthly processes using VISIO, Excel, and Word

. Daily contact with outside customers and suppliers regarding

EDI document additions, changes, fixes, and updates

. Daily contact with internal customers, helping to resolve

questions, get EDI data for them

. Setup and trained internal users on how to use look-up

features on the EDI translator software, Spy View archived

report data, and Fax/400 software

. Created a Power Point presentation on EDI in MTD and

presented to various department heads

Accomplishments

. Obtained A+ rating with our major trading partners, resulting

in savings of $12 million.

. Negotiated savings of $11,000 per month in van fees.

. Helped develop systems and documents for international

divisions to use (Canada, Europe)

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