Customer Service Sales

JENNY CINTRON

*** ** ******** *****

Stuart, Fl *4997

Mobile: 772-***-****

*********@*****.***

EXECUTIVE SUMMARY

A proactive, bilingual professional with 25 years experience in customer

service, customer relations, problem solving, administrative

responsibilities (directly and indirectly), sales, public relations, and

management in various industries. Major strengths include developing

relationships, training, recruiting, time management, and organizational

skills. Additional skills lie in oral & written communications,

negotiating, and problem solving.

PROFESSIONAL EXPERIENCE

Authentium, West Palm Beach, Fl 9/2006-present

Security as a Service Company. Provides consumers, business companies,

education industry, computer security resellers, and ISP's (internet

service providers) with generic or customized brandable security solutions

for desktop and laptop computers (i.e. antivirus, spyware, back up &

recovery etc).

Renewal Manager and Administrative Support

Renewal Manager

Areas of responsibilities varied from full administrative responsibilities

for all expiring renewal contracts, creating, submitting, and closing

renewal quotes, management of excel pipeline, processing of new and renewal

orders in NetSuite software application, support management and front

office secretary with all administrative duties as needed. Assure customer

retention and satisfaction, account management, and problem solving.

Customer Service.

. Process new business orders according to procedures and

guidelines.

. Development and implementation of new or more

effective/streamlining processes for new and renewal business.

. Improved consumer retention by over 30%

. Increased renewal revenue consistently 10%

. Consistently maintained 80%+ renewal closing ratio

. Customer Service to resellers, direct accounts, and end users

. Sales of shelf stock, establish new resellers, increase number

of licenses

. Fostered positive work atmosphere

. Consistently achieved high ratings in team and individual

performance evaluations.

. Handle all customer and account inquiries and disputes.

. Problem Solve

. Customer Service, customer service, customer service

Precision Mobile Services, Stuart, Fl 2/2005 - 12/2008

Sole Proprietorship Company established to provide professional, accurate,

and reliable notary services to the lenders, title companies, real estate

attorneys, and signing services in the Miami-Dade, Broward, and Key West

territories of South Florida.

. Public Notary Commission

JENNY CINTRON, Page Two

. Certified Notary Signing Agent educational training and

certification

. Member of National Notary Association for Certified Signing

Agents

. Bonded & Insured

. Experience in HUD preparation w/Double Time

. Assisted R. E. Attorney with files from open to close.

itw BRANDS, Chicago IL 2003 -2005

A division of Illinois Tool Works, a Fortune 200 company and manufacturer

of engineered tools, fasteners and components servicing the consumer and

commercial markets. Brands such as Paslode, Tapcons, Red Head, Duo-Fast,

and Fast Track.

Area Representative

Review and manage inventory levels for set integrity, and cross

merchandising. Maintain and enhance product knowledge of associates in the

"Big Box Home Improvement" stores. Covered 64 stores across the east and

west coast of Florida.

. Increased overall product sales by 114%

. Increased an average of per store product line sales mix in the range of

25-45%.

. Increased product/industry market share.

. Educated store management on sales value of cross merchandising, and

gained additional sales space resulting in growing business by 15%,

substantially above expectations.

. Established a tool that was practically unknown (IM250A-Cordless Trim

Tool), into one of the markets top favorites.

. Developed relationships that allowed for order authorization saving time

and increasing revenue.

. Increased premium in store display locations by 100%, greatly increasing

product awareness by consumer and distribution channel staff.

. Supervised specialty service company in the departmental product reset to

assure uniform planagram compliant, correct increase shelf facing,

appropriate placement of merchandising point of sale materials, and most

importantly adjust inventory system levels to meet increase shelf

placements turnover.

. Conducted many product knowledge-training classes resulting in improved

productivity and balance of sale by sales people.

. Resolved all territorial market, client, and consumer issues

. Coordinated and attended South Florida market trade shows.

. Maintained one of the lowest product return rates in the nation.

WALGREEN'S, Miami, FL 2001 - 2003

A multi-billion dollar national chain of drug stores.

Executive Assistant Manager

Entered training program for management of all facets of store operation.

Direct supervision of 15-20 employees, placement of merchandise,

promotional display and themes. Aided store manager with inventory

controls, scheduling, and financial controls.

. Developed relationships with vendors, customers, and staff resulting in

achievement of exceeding revenue expectations.

. Conducted weekly training classes substantially improving product

knowledge, sales people's productivity, and sales revenue.

. Continually resolved numerous customer issues in a mutually satisfactory

manner.

. Trained new employees.

WINE & SPIRITS SOLUTIONS, Miami, FL) 1997 - 2001

The south Florida subcontractor for U.S. importer of Wines & Spirits on

behalf of International Brands.

South Florida Sales and Marketing Manager

Jenny Cintron, Page THREE

Program and implement all retailer incentive programs, implement and

monitor consumer promotional programs, establish and maintain supplier and

distributor inventory and relationships. Work with combined distributor

sales force of 125 people, participate in industry trade shows, and monitor

coverage of independent, retail food/drug chain retailers.

. Directed product introduction and penetration achieving 90% of new

product distribution within target market.

. Increased overall product distribution and penetration on and off

premise, building business by over 25%.

. Improved products shelf positioning.

. Obtained floor display visibility in 40% of stores in market.

. Addressed and resolved all distributor, and retailer issues.

. Participated in community charity events.

LO JACK OF FLORIDA, Ft. Lauderdale, FL 1996 - 1997

Developer and marketer of the Lo Jack Auto Retrieval System, a unique and

patented system designed to assist law enforcement personnel in locating

and recovering stolen vehicles.

Account Manager

Establish, develop, and maintain automobile dealership accounts. Promote

product sales through training, special programming emphasizing high

standards of quality and customer service, from dealerships to ultimate

consumer.

. Held product sales training events at dealerships attended by sales and

management staff, as well as the financial closers, resulting in

increased product sales per dealership.

. Maintained dealership accounts payable prompt and up to date.

. Build relationships with dealer-owner and after-market personnel.

. Reliable and consistent account management

CARRIAGE HOUSE IMPORTS, LTD., Springfield, NJ

1988 - 1995

Sole U.S. importer and supplier of Appleton Estate (Jamaica Rum).

South Florida Promotional Manager

Increase the duty-free and cruise ship business, distribution and

visibility. Establish and monitor corporate social responsibilities to

local communities. Selling, service, and development of relationships with

distributor staff at all levels, retailers, and consumers. Assertive and

distinguished account management.

. Aggressively targeted customers resulting in annual sales increase over

quotas, increase of 30% in on premise distribution, and 65% increase in

off-premise distribution, increased off premise floor visibility from

zero to over 25%.

PREFERRED OFFICE SERVICES, Miami, FL 1986 - 1988

Description of company

Territory Manager

Consistently ranked top 1 or 2 in sales performance

PERRYMAN SALES COMPANY, Conyers, GA 1985 - 1986

A brokerage firm representing ethnic health and beauty aids.

Sales Representative

Overall territory account management, product introduction,

Work all facets with distributors, suppliers, retailers, and chains.

M&M PRODUCTS, Atlanta, GA 1981 - 1985

A hair care manufacturer.

Military Sales representative

Account Manager

Salesperson of the Year Award.

EDUCATION

Bachelor of Business Administration. Florida International University,

Miami FL

Major: Marketing

Associate of Arts, Miami Dade Community College, Miami FL

Major: Business Management

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