Management Project

Robert P. Macey

** ******** **, ***** *****, NJ *8882

Contact

Tel : 732-***-****

e-mail : ******@*******.***

Key Skills

Technical Expertise:

MS Access, Oracle PL/SQL, Oracle 10, Oracle Reports

Microsoft Windows95/98/ME/2000/XP, Microsoft Exchange Server, Unix,

Chameleon, Sun Solaris, Linux

Track it, Blackberry Support, Microsoft Office Suite

Business Expertise:

Data and research analysis

Project management and business process review

Staff development and coaching

Operational process implementation, audit and reconciliation

Skills & Relevant Work Experience

Civic Development Group - Edison NJ

Cold Supervisor / List Analyst October 1998 – May 2009

• Provided cutting edge data solutions through superior organizational, communication, project

management and problem-solving skills.

• Responsible for the development and creation of various telemarketing campaigns utilizing a wide

range of software programs. ( Data, voice and fax)

• Managed the daily uploading of data from Oracle Platform, and FTP to a Unix Platform.

• Provided technical support (desktop and telephone) and training for 30 + international call centers

in order to meet specific project related goals.

• Assisted senior management with client and end user communication concerning database

integration.

• Created and maintained procedural documentation on new and existing list management processes

and implemented to operations staff.

• Performed quality control audits and gave presentations to senior management on prepared calling

campaigns prior to release.

• Trained and mentored staff to support change management and ensure streamlined processing.

• Review of organizational units for efficiency and effectiveness while implementing training plans.

• Monitor script assignments and scheduled changes for testing.

• Updating of SQL scripts as needed.

• Troubleshooting and review of business requirements and issues with operations staff and senior

management

• Part of 4 person project team performing results analysis and business process reviews.

List Analyst ( June 1998 – October 2001 )

• Transferred campaigns to call centers for calling,adhering to internal regulations on client accounts.

• Retained server space using UNIX commands, updating UNIX shell scripts for precision of

business requests

Education

Devry Technical Institute AAS, June 1998

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