Customer Service Manager
Resume:
Barbara Harris
*********@***.***
SUMMARY
An accomplished and diverse career in Human Resources, Business Development,
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Sales, Administration
and Customer Service is both accomplished and diverse.
Results-driven performer with the ability to quickly assess business and administrative
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needs thus maximizing
company profits
Integrate with all levels of staff and management through ethical and enthusiastic
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leadership with a team-
orientated approach
Highly motivated, organized, dependable, and empathetic to customer and employee
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related issues
SKILLS
Human Resource/Staffing Benefits Administration Operations Accountability
Specialist
MS Word/Excel/PowerPoint Recruitment Client Development
Payroll/Accounts Presentations/Orientations Inside/Outside Sales
Receivable/DSO
EDUCATION
Bachelor of Science
University of South Dakota, Vermillion, SD
Substitute Teacher Certificate
State of Arizona
PROFESSIONAL EXPERIENCE
Reemployment Services Representative
State of Arizona, DES, Mesa, AZ
06/2009 to Present
- Assist unemployed individuals with various resources designed to help them find
employment
- Presentation of in depth program orientation
- Conduct one-on-one interviews to assess client’s current job search
- Partner with multiple government agencies and private businesses to educate, counsel
and assist clients in resume building, workshop selections and interview techniques.
- Responsible for providing current labor market trends and conduct timely follow up on
program successes
Contract Employee
Adecco, NA; Chase Staffing, Phoenix, AZ
07/2008 to 12/2008
As a contract employee, I have had the opportunity to work for several companies assisting
them with their administrative needs. I provided recruitment strategies, office support and
expert customer service.
Service Manager
Ultimate Staffing, Phoenix, AZ
10/2005 to 04/2008
- Contributed to a team environment, maintaining valuable client relationships with both
small and large
companies
- Partnered with clients in weekly, sometimes daily, operational discussions regarding
current employment
challenges and the methods available to meet their staffing needs
- Continually expanded client base with telephone sales calls to potential new businesses as
well as former clients
- Provided full cycle recruitment of potential contract employees, which consisted of Internet
sourcing, effective ad placement on job boards, job fairs and telephone prescreening
- Successfully paired candidate’s professional knowledge and skills to the client’s staffing
needs
- Administered post hire paperwork to applicants, which included attaining proper work
status documentation
(E-Verify), work references, background checks, drug tests and education/degree
verifications
Staffing Agent
Randstad, Phoenix, AZ
09/2001 to 08/2005
- Oversaw development of a $225,000.00 account into a 1.5 million dollar business in 2
years time
- Independently increased branch’s profitability by 7% year over year
- Implemented sales techniques consisting of networking, telephone cold calling, door-to-
door marketing and
promotion of client referrals
- Consistently exceeded client and employee’s expectations of service by offering innovative
and creative
employment solutions
- Effectively coached employees on job satisfaction, performance and attitude while always
trying to understand
their needs, as well as helping them meet their professional goals
- Responsible for candidate recruitment and interviewing
- Performed all administrative duties including maintaining employee files, payroll
processing, unemployment
claim management and strict adherence to State and Federal laws regarding work status
Operations Manager
Ablest, Phoenix, AZ
10/2000 to 05/2001
- Independently planned, coordinated and managed all daily office operations including
applicant processing,
order filling and customer service
Personnel Manager
Adecco, Gillette, WY
11/1995 to 08/2000
- Created all marketing materials and successfully sold staffing solutions to local businesses
- Performed on-site safety inspections
- Proposed and oversaw the implementation of new customer satisfaction surveys and was
responsible for
calculating results to improve customer relations
Consistently contributed to the overall success of the branch, which enabled us the
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distinction of most
profitable branch in the region
Interstate recruitment
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Contact this candidate