Customer Service Real Estate

Quana Harvey

*** ****** ** ** *** ( Atlanta, GA *0307 (

***********@*****.*** 404-***-****

Summary

Highly dedicated, result oriented, and ambitious professional who is

attentive to detail, solves complex issues, and develop strong working

relationships. I posses vast knowledge and experience in both Payroll and

Human Resources fields.

Professional Experience

AutoVIN, Inc - Roswell, GA 2007 to

Present

Payroll/HR/Benefit Clerk

Serve as Payroll/HR/Benefit Clerk for over 300 employees in all 50 U.S

States as well as Timekeeper Administrator for Canada.

. Process bi-weekly multi-state payroll for entire company using ADP

Enterprise and Kronos( Previously required to use Oracle).

. Enter all new hire information into HRIS and payroll system.

. Maintain employee files and make all changes to their profiles.

. Run various reports.

. Balance check registers to payroll reports for accuracy.

. Transfer hours from Kronos to ADP Enterprise.

. Manage major projects with tight deadlines.

. Analyze payroll data for errors, and make appropriate corrections.

. Serve as Timekeeper Admin for field Canadian employees through Kronos.

. Initiate and coordinate all Worker's Compensation claims and files,

including OSHA logs and compliance. Work along with vendor on

conducting investigations, agronomical assessments and reasonable

return to work statuses. Handle multi-state WC claims.

. FMLA administrator, determine employees eligibility and manage/track

all leave of absences including STD, and transitional LTD.

. Liaison between employees, corporate benefit department and benefit

vendors.

. Coordinate and host new hire and benefit trainings.

. Manage and coordinate all annual Benefits Open Enrollment events.

. Unemployment administrator, make sure that all terminated employees

received all applicable state separation notices, term letters/ COBRA

information. Work directly with Talx/DOL to make sure that all

employee term documents are accurate and legitimate for submittal of

hearing and appeals processes.

. Interact with all levels of management to ensure that all payroll and

HR issues are resolved and policies and procedures are in compliance

with the law.

. Create and maintain employee personnel files.

. Runzheimer Adminstrator, make sure that all field employees are set up

in the mileage reimbursement system and that they receive their

monthly mileage and monthly car allowance payments. System requires

regular maintenance, adding and deleting of employees, route and

territorial changes, employment status changes and manual payment

calculations.

. Manage the I-9 process, submit all I-9 information via E-Verify,

perform all re-certifications, and maintain all I-9 files and all

other responsibilities related to I-9 compliance.

. Assist Recruiter with on board new hire processing in Vurv, assist

with employment screenings and participate in interviewing applicants.

Perform reference checks.

. Responsible for the completion of all employment verifications.

. Assist HR manager with employee relations resolutions, document all

employee relations issues and file away appropriately in personnel

files.

First Pro Staffing/Southern Healthcare Inc - Atlanta, GA

2007

Payroll Associate

As Payroll Associate I processed a full cycle payroll for over 4500

employees in the medical profession.

. Processed bi-weekly payroll for 29 nursing home facilities, totaling

over 4500 employees.

. Entered all new hire information into payroll system.

. Maintained employee files and made all changes to their profile in

HRIS and payroll system.

. Ran various reports.

. Processed manual checks.

. Completed employment verifications.

. Balanced check registers to payroll reports for accuracy.

. Transferred hours from Kronos to ADP Payforce.

. Managed individual projects in short periods of time.

. Performed various HR / Admin duties.

. Analyzed payroll data for errors, and made appropriate corrections.

CompuPay, Inc - Atlanta, GA 2006 to

2007

Payroll Specialist

Served as Payroll Specialist for a payroll outsourced company; processed

full cycle payroll for clients throughout the East Coast region.

. Processed multi-state payroll for over 200 independent clients some

payrolls consisted of 500+ employees.

. Set up new hires, garnishments, accruals, 401K, Section 125

deductions, child support, simple IRA's, and other third party

payments.

. Assisted clients with maintaining compliance, with IRS, DOL, and other

government regulation agencies.

. Ran various reports to assist client and/ or their CPA's with up

coming audits and reconciliation of their accounts.

. Terminated employees in payroll system.

. Assisted with client's quarter end and year end tax preparations of

W2's and 1099's.

. Provided helpdesk support for PC clients.

. Trained new employees on payroll software.

. Capable of preparing 941's manually.

. Praised for excellent work, payrolls and payroll information through

company wide client satisfaction surveys.

. Awarded various prizes and gifts for contributing to the quarterly and

annual sale revenue credits for our regional office, by enrolling

current clients into After Payroll Solutions.

Cingular Wireless - Norcross, GA 2004

to 2006

Network Real Estate Analyst /CSR II

Served as a Network Real Estate Analyst after being promoted from Customer

Service Rep II for a nationally known telecommunication provider.

JC Penny - Forest Park, GA 2001 to

2003

CSR

Served as a Customer Service Rep for a reputable nationwide merchandiser.

Education

Associate of Arts in General Studies ( University of Phoenix - Phoenix,

AZ

Pursuing BS in HR Mgmt ( University of Phoenix - Phoenix, AZ

Skills/software

ADP Enterprise, ADP Payforce, Oracle, Kronos, Clear Quest, Word, Excel,

PowerPoint, Outlook, and Vurv

Contact this candidate