High School Customer Service

Rick Tice

**** ********* ***** 330-***-****

Uniontown, Ohio 44685 Email: ********@*********.***

CAREER OBJECTIVE

To contribute my education and training experience, client services

background, in an educational environment.

PROFILE

. Corporate services manager responsible for developing and maintaining

accounts with an annual revenue average of at least $200,000

. Experienced in managing all facets of training services, including

scheduling and coordination, service delivery and course evaluation

. Certified math teacher with teaching and coaching experience at both

secondary and postsecondary levels.

. Sports reporter and photographer covering local high school athletics and

community events

CERTIFICATIONS

* Certified Microsoft Master Instructor (Word, Excel, Access, PowerPoint,

Outlook) December, 2003

* Ohio Teaching Certificate, grades 7-12, for Mathematics, Computer Science

and Data Processing, 1986-2005

ADULT TRAINING/CURRICULUM DEVELOPMENT

JRT Training Services Uniontown, Ohio

January 2008 - Present

* Owner, Instructor for end user training for Office 2007, 2003, XP, 2000

and Lotus Notes.

. Responsible for Instructor led, desk sides, and online for training for

corporate customers in NE Ohio.

. Developed customized courseware for clients as needed.

. Developed curriculum for LMS and eLearning modules, using Captivate and

the Adobe Breeze.

Brown Mackie College Akron, Ohio

December 2008 - Present

Adjunct Faculty Member

. Taught Microsoft Office 2007 applications and Program Logic and Design

classes and Algebra.

The Bank of New York Mellon Pittsburgh, Pennsylvania June

2008 - October 2008

Desktop Trainer Coordinator

. Responsible for the development, planning and delivery of end-user

training materials for the merger and transition of The Bank of New York

and Mellon Bank Migration that included a total of over 56,000 end

users.

. This project included some Project Management, Lotus Notes 8, Office

2003, LMS development and Active Directory training.

. Developed online training material for end users worldwide, using the LMS

along with Sametime and Adobe Connect.

Edison Learning Pittsburgh, Pennsylvania June

2008 - August 2008

* Responsible for writing online curriculum objectives and scripts for Math

and Microsoft courses for grades 5-12.

JPC Learning Center Cleveland, Ohio

January 1999 - January 2008

Corporate Services Manager

* Responsible for instructional delivery of courses including Office 2003,

XP, 2000, and 97; Lotus Notes 4.6, R5, and R6.

* Coordinator of all onsite training including submitting bids, generating

sales, scheduling classes, managing customer service issues, and

evaluating curriculum for each client.

* Developed and delivered customized training for the Legal Departments at

Pearne & Gordon, Parker Hannifin and Developers Diversified.

* Corporate accounts include Cleveland Clinic Home Care, First Energy, Kent

State University, Parker Hannifin, Little Tikes, Mittal Steel, TRW, NASA,

S.D. Myers, Applied Technologies, Metropolitan Bank and Trust, and the

Northeast Ohio Regional Sewer District.

* Delivered additional courseware as needed, including customized classes.

* Increased onsite sales by 100% in the first year. Scheduled nearly 200

classes and generated $200,000 in revenue in 2006.

* Developed and implemented evaluation process for all instructors.

PolyOne Corporation Avon Lake, OH October

2007 - January 2008

Training Coordinator/Consultant

* Responsible for scheduling of training, contracts, elearning and other

Human Resource responsibilities.

National Network of Digital Schools Beaver, PA

December 2006 - June 2007

Math Content Specialist

* Responsible for revising and updating online curriculum for math courses

for grades 5-12.

Malone College Canton, Ohio

Fall, 2002

Part-Time Faculty Member

* Taught two sections of Instructional Technology (EDU 362) for education

majors preparing for student teaching assignments in the next calendar

year

SECONDARY TEACHING EXPERIENCE

Lake Middle School Hartville, Ohio

1986-1998

Math Teacher, grades 7-9

. Taught math subjects including Integrated Math I, Transition Math, Honors

Algebra, Algebra I, Introduction to Algebra, and Math 7.

Yearbook Advisor

. Responsible for the design and layout of a 56-page book each year.

. Served as photographer handling all activity pictures.

. Managed promotional and sales activities for book.

Lake Summer School Hartville, Ohio

Summers of 1988, and1992-94

Physical Education Teacher, grades 9-12

. Planned and organized 3-week class for 180 students and five other

teachers.

. Taught Math Proficiency Review class in July, 1998.

Canton City Schools Canton, Ohio

Summers of 1986 -1988

Math Teacher

. Taught math subjects including Geometry, Algebra I, and Math Proficiency

Review.

SPORTS ADMINISTRATION AND JOURNALISM

Suburbanite Newspaper Green, Ohio

3/01-present

Photographer and Sports Reporter

Responsible for weekly coverage of area high school sports, and other

related community activities.

Green Soccer Association Green, Ohio

2004-2006

Registrar

. Responsible for registration of youth soccer program participants

Green Leader Green, Ohio

9/00-3/01

Photographer and Sports Reporter

Lake Middle School Hartville, Ohio

1996-1998

Athletics Coordinator

. Scheduled all sports activities for gymnasium and coordinated game

schedules and meetings with Federal League Athletic Directors

. Maintained communication with school administrators, coaches, parents,

and league officials

. Monitored eligibility of students

Hartville News/Knowles Press Hartville, Ohio

1992-1998

Photographer and Sports Reporter

Lady Streaks Summer Basketball League Hartville, Ohio

1993-1998

League Coordinator

. Organized and ran a 10-team league each summer.

. Responsible for securing teams, scheduling sites, coordinating officials,

and managing the league budget.

COACHING EXPERIENCE

Green High School Green, Ohio

Varsity Assistant Boys Basketball Coach 2009-2010

JV Boys Basketball Coach 2007-2009

Malone College Canton, Ohio 2001-2005

Men's Assistant Basketball

Lake High School Hartville, Ohio

Varsity Girls Basketball Coach

1993-1998

Stark County Coach of the Year

1997

Federal League Coach of the Year

1997

District 4 Coach of the Year 1997

Varsity Baseball Coach 1995-1996

Freshman Baseball Coach 1987-1994

Junior Varsity Boys Basketball Coach 1986-1993

EDUCATION

United States Sports Academy Mobile, Alabama

Master's Degree-Sports Science

Malone College Canton, Ohio

Bachelor of Arts-Major in Mathematics/Computer Science with Secondary

Education

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