Project Manager Sales
Resume:
Priscilla Rowe
San Leandro, CA
************@***.***
Website: http://www.linkedin.com/in/priscillarowe
Summary of Experience
Highly experienced documentation professional seeks contract or contract-to-
perm opportunities to use creative and technical management skills. Fifteen
years of enterprise technical documentation experience as well as
experience writing business, marketing, and sales collateral; white papers;
presentations, and training courseware. Project Management experience.
Experience in both copy editing and developmental editing, as well as
writing style guides to improve the flow and professional output of
documentation. Problem solving abilities, communication and editorial
skills: eager to set and achieve goals and able to learn and apply
knowledge quickly.
Technical Summary:
* Professional interpersonal skills
* Extensive experience working on enterprise, financial, and database
applications for Fortune 500 companies
* Medical device writing at Siemens Oncology Division including SOPs,
FDA, and design control methodology
* Ability to write for a variety of users in clear and concise English
* Advanced knowledge of internet/intranet publishing, documentation
standards, editing, and on-line help tools including HTML, DreamWeaver,
Arbortext Epic Editor (XML) (a content management system), Astoria
Document Management ( Structured and Unstructured FrameMaker), PDF
(Adobe Professional), RoboHelp (Word and FrameMaker), Word, Excel,
PowerPoint, MS Project, and Visio
* Superb multitasker and track record for consistently delivering
projects on time
Detailed Experience
Kaiser Permanente, Oakland, CA, Project Manager, Contract
5/23/2710 to 7/23/10
* Working for the Director of Finance for National Facilities Services,
created two desktop procedure books that described the jobs of two senior
financial managers
* Interviewed managers to determine business processes for complex
financial reporting, including monthly and annual budgets, Real Estate
P&L Reports, Variance Reports, and Reforecasting Reports.
* Created new books to meet job requirements that included complex six-
sigma flowcharts and tables, org charts, and other types of tables.
Environment: VISIO, MS Office, Six-Sigma
Siemens Medical Oncology Care Systems, Concord, CA, Sr. Technical Writer,
Contract
6/1/2008 to 9/02/09
* Wrote new service documents (hardware and software) and updated legacy
documents for Siemens enterprise radiology systems for both users and
system engineers including installation, tune-up, planning,
configuration, replacement of parts, maintenance, and service guides.
* Obtained information as needed from SMEs in both Germany and US
* Edited new and legacy documents for consistency and readability in
accordance with SOPs and GMPs, and compliance with design control
methodology
* Project management - maintained Documentation Schedule in Excel
Environment: Structured and Unstructured FrameMaker using Astoria
Document Management System, Rational Clearcase, Adobe Professional,
Adobe Illustrator, PaintShopPro, Excel
SAP Labs, Palo Alto, CA, Sr. Technical Writer, Contract
3/13/2007 to 2/29/2008
* Wrote User's Guide for new enterprise product, SAP TAO, an interface
between SAP applications and HP Quality Center
* Performed copy edit, developmental edit, and rewrote), part of the SAP
GRP Access Control suite of enterprise applications designed to help
companies manage SOX regulations: SAP Firefighter User Guide, SAP Risk
Analysis and Remediation User Guide, GRP Security Guide, and GRP
Operations Guide. This included processes, procedures, and steps.
* Worked with engineers to develop a professional, easier to use GUI for
the GRP products
* Migrated FrameMaker documents to Arbortext Epic Editor (XML)
* Certified in SAP Infodesign and SAP Knowledge Warehouse
Environment: MS Office, SAP, SOX, FrameMaker, Arbortext Epic Editor
(XML, similar to DITA and XMetal), Adobe Professional, SCRUM environment
Visa, Inc., Foster City, CA, Sr. Technical Writer, Contractor
1/2007 to 3/3/2007
* Documented complex internal Prepaid Reporting and Metrics Excel-based
process
* Obtained all information from interviewing the subject matter expert
who designed the process
* Tested the reporting process using my documentation
Environment: MS Office, Visio, SnagIT, Excel
OSIsoft, Inc., Sr. Marketing Writer, San Leandro, CA Contractor
11/2005 to 12/06
* Wrote multiple case studies and strategic white papers on enterprise
subjects including OPC, Portals, Analysis Framework, CBM, and ATMs
targeted at business users
* Rewrote and reformatted over 20 articles for OSIsoft Devnet website
* Helped to improve a website and sharepoint server interface for users
* Wrote Quickstart Guide on Analytic Framework, an OSI software product
Environment: MS Office, Visio, RoboHelp
Applied Materials, Hayward, CA, EBIS Quality Management Group, Technical
Writer, Contractor
12/2004 to 7/2005
* Administrator for Lotus Notes Quality Management System database while
manager was on sick leave: helped process owners create standardized
operational processes and procedures, managed processes and procedures
through draft, review, and approval cycles
* Administrator for Applied Materials training database: entered,
removed, updated learning activities
* Assisted in implementing new training application: developed training
guide, templates, and created as well as testing the process to ensure
that it was user friendly
* Wrote new documents including Administrator's Training Manual and
Creating Level 3 Work Instructions. Management quote, "Thank you for
teaching me so much."
Environment: MS Office, Visio, Lotus Notes
Charles Schwab, San Francisco, CA, Training Courseware Writer, Contractor
12/1994 to 5/1995 and 10/2004
* Researched, wrote, and edited online help for five new internal
financial applications for Schwab employees from inception including
Siebel Software
* Completed training materials for Schwab/New York Trust merger. Wrote
one training guide on an internal product, updated and reformatted a
PeopleSoft GL Financials Guide, and reformatted a white paper
Environment: MS Office, Peoplesoft, RoboHelp
Appstream Technology, Palo Alto, CA, Sr. Technical Writer, Contractor
(10/2002 to 12/2002) (4/2003 to 5/2003) (9/2003 to 10/2003) (1/2004 to
2/2004) (5/2004)
* Wrote and maintained enterprise System Administration and Configuration
guides for AppStream, developer of streaming applications (similar to
CITRIX)
* Wrote the system administration guide and application programmers guide
from scratch, updating Visio illustrations, capturing screenshots,
formatting, and indexing
Environment: FrameMaker, Visio, UML, Clearcase
Quantum, San Jose, CA, Sr. Technical Writer, Contractor
1/2002 to 6/2002
Wrote the first and second System Administration Guide for an enterprise
multiplatform Linux network appliance storage (NAS) server. This project
required an understanding of networking protocols, backup, and security for
Windows and Linux servers
Environment: FrameMaker, Windows, Linux
VERITAS Software, Mountain View, CA, Senior Technical Writer, Full-time
6/2000 to 6/2001
* As Senior Technical Writer for VERITAS Enterprise File Replicator and
VERITAS Management Storage Administrator for Volume Replicator, I wrote
Administration Guides, Release Notes, and Installation Guides. Both
products ran on UNIX and NT and required extensive knowledge of
networking and server terminology on both platforms.
* Wrote online Java Help for VMSA-VVR using WebWorks
* Designed first internal web page for the VFR Group using DreamWeaver
* Developed internal 2-day training course for VFR using PowerPoint and
FrameMaker
* Wrote first VFR marketing white paper
Environment: MS Office, UNIX, Java, WebWorks, DreamWeaver, FrameMaker,
PowerPoint
Sun Microsystems, Palo Alto, CA, Senior Technical/Marketing Writer,
Contractor
(6/1988 to 6/1989) (4/1999 to 7/1999) (1/2000 to 6/2000)
* Sun Labs: As project lead, rewrote a guide on complex Java interface
issues originally written by interface designers. Developed workflow and
project management plans and business processes.. Lead meetings as
needed.
* Sun Professional Services: Rewrote and updated worldwide methodology
process guide for SunPS consultants
* For Sun Manufacturing: Documented SunRai, an internal networking
software tool for downloading DB2 data to UNIX workstations
* For Sun Marketing: Wrote three white papers: SunRai; Why Buy a
Workstation vs. a PC; and OpenLook vs. Windows
Environment: FrameMaker, DB2, UNIX
Foglight Corporation, Dublin, CA, Senior Technical Writer, Acting
Publications Manager, Full-time
6/1997 to 3/1999
* Wrote first System Administration guide for this vendor of performance
application software
* Rewrote and updated User Guide and Agents Guide, including indexing and
editing for consistency
* Wrote first User Guide for new Java application
*Managed group of 4
Environment: UNIX, FrameMaker, MS Office, Java
Informix Corporation, Menlo Park, CA, Senior Technical Writer, Contractor
12/1996 to 5/1997
* Wrote first hardcopy manual for Informix Personal Edition on NT in
FrameMaker
* Wrote five server installation guides for various Informix server
products
Oracle Corporation, Redwood Shores, CA, Senior Technical Writer and Editor,
Contractor
1/1996 - 11/1996
* For Oracle HR Group: Contributed to first HR Government User Guide on
an NT platform
* For Data and Migration Services: Rewrote and edited migration guides
and white papers, developed new Technical Bulletin template, wrote
digital installation instructions for On Oracle, rewrote and formatted
SAP Toolkit Installation and User Guides, wrote SAP Toolkit marketing
brochure
Verygood Communications, San Francisco, CA, Technical Writer, Sales,
Courseware, and Editing, Owner
6/1992 to 11/1994
Produced training, sales manuals, and presentations for Fortune 500 clients
* For Oracle Corporation: Edited two Oracle Consulting manuals for
distribution to a global audience: Wrote Style Guide for the Oracle
Education Division; edited educational catalogs and course schedules for
Oracle Education division
* For Symantec Corporation: Wrote technical reviewers guide for Visual
Cafe Pro, a program for developing Java applications
* For Sun Corporation: For Sun Sales, managed team of outside vendors to
provide all speaker and conference attendee materials for Sun Enterprise
Conference. Produced presentations user binders, and invitation for two-
track seminar: Wrote and produced first four versions of Sun Server
Solutions Guide, a worldwide server sales guide; Wrote over 40 VAR
profiles for distribution to server solutions sales force
* For Philips Semiconductors: Researched, scripted, and created seven
presentation modules on wireless communications to train new distributors
and sales representatives using PowerPoint.
* For Safeway Corporation: Served as lead instructional designer for
Safeway reengineering project and developed plans workflow processes, and
business analysis.
Education:
MS - Communications Management, Simmons College, Boston
BS - Public Health Management, U. Mass, Amherst
Bennington College, Bennington, Vermont, Studies in Fine Arts
Technical Classes:
2-day Excel Class (11/2008)
XML and XLST
Using DreamWeaver
HTML in the Raw
Introduction to PhotoShop
Sun System Administration I (Sun Microsystems 5 day course)
Copy Editing, Grammar, Proof Reading, Magazine Editing
Java for Technical Writers
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