Customer Service Management

Scott D. Wood

**** ***** ***** **

Gadsden, AL **903

256-***-****

PROFESSIONAL SUMMARY

A results-oriented management professional offering over twenty-two years

of materials management experience in for profit, not for profit, and

integrated distribution networks. Diverse military and domestic background

encompasses unique understanding and experience working in multiple roles

(department, personnel, project, division, training, safety, & strategic

management) across multiple functions (executive management, personnel,

operations, sales & marketing, payroll, training, safety, maintenance,

customer service) simultaneously. A proven leader and decision-maker,

successful in improving operational effectiveness and efficiency. A team

player and builder, successful in training, development and motivation.

Recognized by top management for proven track record in analyzing and

troubleshooting critical situations and in process planning, development,

implementation, and administration.

Professional Experience

. Director Materials Management Riverview Regional Medical Center (2003-

2010)

Achievements:

. Coordinated systematic renovations of six nursing floors, multiple

critical care units and surgery

. Coordinated all aspects of Material Management off-site relocation

. Implemented multiple software conversions(ESI,Simon,Optymm and

Pathways Materials Management

. Coordinated all aspects of new Case Cart system for the Operating Room

. Director Materials Management Stringfellow Memorial Hospital (2000-

2003)

Achievements:

. Reduced Annual Inventory Costs by 200K

. Coordinated New Par Level Management System for Hospital

. Increase Contract Compliance from 65% to 93%

. Manager Southeast Area General Services American Red Cross (1992-1998)

Achievements

. Reengineered Total Logistic Process for 12 Regional offices which

resulted in 3.5 Million upfront

Cost savings

. Reduced Area vehicle fleet cost by 300K

. Coordinated and Implemented MMIS conversion to IFAS for Southeast Area

EDUCATION

Snead State Community College Boaz, Al 1981

CONTINUING EDUCATION / TRAINING

Courses: Behavior-Based Safety, the Fundamentals of E-Business, Overview of

Logistics Management, Hazardous Materials, Operational Risk Management

(ORM) Contract Law

.

COMPUTER SKILLS

MS Access, Office, Word, PowerPoint, Excel, Outlook, QuickBooks, and ADP

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