Customer Service Assistant

Craig O'Connor

*** ***** ******

Brockton, MA ***01

H: 508-***-**** C: 818-***-****

**********@*****.***

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Career Objective: To obtain a challenging position that utilizes my many computer and creative skills.

TECHNICAL SKILLS

• Proficient in the following software: Microsoft Word, Excel and Publisher, Outlook Express, Hotmail,

Yahoo and Google mail, Adobe Reader and Photoshop.

• Excellent typing skills (60 wpm).

ADMINISTRATIVE SKILLS

• Goal-oriented team player

• Excellent troubleshooter

• Call Center experience

• Problem solving

• Conflict resolution

• Customer service

• Organizing and Prioritizing of tasks and information

EXPERIENCE

IHOP Customer Support Center, Glendale, CA 5/07-11/08

Office Assistant and Customer Support Representative

Successfully assisted regular staff of several departments including IT, Complaints, Franchise

Development, Tax and Transmittals, facilitating smooth operations throughout the entire company.

Entertainment Partners, Burbank, CA 12/06-3/07

Administrative Assistant

As assistant to the head of the IT department, was responsible for devising a company-wide database

organizing all personnel for a series of security upgrade meetings.

Jerry Day Productions, Burbank, CA 5/01-5/06

Video Editor/Assistant to the Producer

Handled all post production duties (editing, DVD authoring, archival) and production assistant duties

(grip, script supervisor), including as the editor of the Emmy Award-winning TV series, Street Music, Los

Angeles.

CREATIVE PROFESSIONAL ACOMPLISHMENTS

• Obtained a teaching assistantship to Professor David Wood, visiting professor at the University of

Miami, where I gave and corrected exams and assisted students with technical operations.

• Wrote and published two books, Happy Holidays and The Whitechapel Five, designing the layout and

cover art for both books.

• Used knowledge of HTML to design website to market and sell the aforementioned books.

• Edited videos for the Los Angeles Film Critics Association, the Motion Picture Academy of Arts &

Sciences and several private clients using industry-standard editing software (Avid & Final Cut Pro).

• Wrote and produced live shows for both the New York and Los Angeles stage.

EDUCATION

Stonehill College, Easton, MA B.S. (Computer Science, English minor)

University Of Miami, Coral Gables, FL M.F.A. (Film Production)

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