Management Sales

Robert E. Bossert

*** ******* ** ****, ** ***** . Phone: 941-***-**** . IM: Yahoo:

rebcto, Email: *********@***.***, Twitter: @bbossert

Proven Success in Initiating Technological Change to Improve Business

Performance

Distinctive Executive Qualifications - Strategic and analytical leader with

strong general business savvy who looks first to identify and understand

the organization, it's business mission and market, and it's operational

priorities and needs -- bringing reliability and appropriate cost control

to core systems. Expertise in large-scale systems strategic planning and

implementation, standards, methodologies, processes and procedures.

Excellent leadership abilities and management skills with a proven record

of functional transformation, change mastery and management, and budget and

resource management.

Contributions

Lead the IT planning process, ensuring sound business cases and analyzing

key business needs that support, improve and/or transform business

strategy, processes and operations, Serve as a technical leader, technology

champion and change agent, harnessing internal and external resources to

maximize corporate competitiveness and keep pace with the overall growth of

business, Promote standards of operational and technical excellence, and

build a performance-driven culture. Hands on strategic mentor.

Firsts

First computer controlled voice activated Video Conferencing System 1986

First interactive art 1987

First Shopping Systems 1987

First online grocery store 1988, managed 25 national chain stores online

First online database shopping system 1990

First ITV demonstration 1993

First High Speed Cable Modem 1994

Education

Masters of Professional Systems in Interactive Telecommunications, New York

University, New York, NY (1987)

B.S. Marketing, University of Cincinnati, Cincinnati, OH (1985), Associates

of Applied Business Cable Television Management, University of Cincinnati

(1984), Certificate Cable Television Technologies, University of Cincinnati

(1983)

Experience, Key Contributions and Performance Milestones

08/2006 to present - REB CONSULTING

IT Strategy Consultant

Created and operate executive consulting firm that provides services to

other businesses and other consulting operations throughout the world. Work

with Board Level sponsorship to assess, plan and implement large scale

technology refresh and operations utilizing Virtualization and Cloud

techniques

Build & Search.com - Developed technology development plan for car

enthusiasts to buy and sell classic cars with complete social network

integration. Dolphin and flash based, leveraging python, and MySQL

Ave Maria University - Wrote smart campus business case identifying over 20

million in realized value by leveraging consolidation campus design.

ENA - Identified six new business opportunities, and created road map for

their launch with revenue potential of over 40 million per year.

SWFIN - Facilitator, Developed MOSS 2007 site for facilitation responding

to Federal Stimulus grants.

ESN - Laid the ground work for Information Security Audit, assess telecom

systems for enhanced integration of call center Avaya.

Ticketfeeder.com - Created business assessment with full 60 month

financials

Wellmont Health - Conducted SharePoint Technical Assessment and

recommendation for enhanced intranet communications

Dariani & Bland - Created web site and ground breaking Google Earth

application for locating US Consulates worldwide.

Vibe - Developed business and technology plan that leverages virtual world

animation and music publishing system.

EFG - Technology Assessment, Road Map development and Project Management.

MOSS 2007, Microsoft CRM, Dynamics GP, Stone Eagle, AS400, JD Edwards

Conducted analysis and recommendation of ATS system for Human Resource

management. Chaired IT Steering Committee.

Xerox - Working collaboratively with Xerox XGS, created the XGS Tour, a

sales enablement tool to help make dialogues with its customers more

effective. XGS has realized over $205 million in global revenue and their

sales cycle was reduced by 59%. Flash, PHP, MySQL

Lexmark - Conducted evaluation of new ecommerce platforms, and gathered

requirements for next generation online sales. ATG, Web Sphere, and

Microsoft

Ntara Interactive - Business Continuity Plan, Virtualization, Network

Optimization, Salesforce,com implementation

05/2003 to 07/2006 - MEDICAL TECHNOLOGY GROUP

Pioneering Electronic Medical Records (EMR) software & optimized medical

billing and collections services.

CEO / CTO

Established, launched and operated company providing state-of-the-art

electronic medical record and integrated medical billing via the internet.

Involved in all aspects of start-up and management, including software and

infrastructure development, HIPAA assessment and compliance, market

assessment, concept and business plan development, initial capital, sales

and marketing, business development, finance, P&L performance, and customer

service.

Evolved Entrepreneurial Venture. Built business from ground up to market

success, managing multiple millions of dollars in billing volume.

Possessed the executive presence and communication skills required to gain

respect, develop rapport and establish credibility with all stakeholders.

Increased Operational Efficiency for Clients. Developed a stable and

highly reliable software system providing a comprehensive workflow

automation solution, with powerful and cost-effective electronic billing,

patient management, documentation, and document imaging features. Enabled

clients to increase efficiency and lower costs, while providing superior

patient care.

01/2000 to 08/2003 PROTOCOL COMMUNICATIONS, INC

Provider of advanced direct marketing services, including database

management and analysis, lead generation, and call center management, order

replication and fulfillment, employing 4,000 personnel across 16 locations

in the US and Canada.

CTO / CIO

. Implemented an automated auditing system for software and hardware

licensing, eliminating the liability potential associated with the

prior manual process.

. Designed an A/P document management system that consolidated invoice

processing from 20 sites to one, eliminating double billing and

reducing staff by 20%.

. Implemented the Lawson enterprise general ledger and ERP platform.

Delivered Significant Cost Savings. Achieved the most efficient operations

providing the highest business value through effective management of IT

resources (people, financial and services).

. Initiated, designed and implemented Cisco's ICM-based, which

quadrupled TC capacity, while deploying VOIP across the enterprise.

This initiative, combined with the renegotiation of carrier contracts

yielded a 23.6% savings in TC costs.

Maximized Business Value & Opportunities. Acted as a strategic asset to

the organization, providing vision and direction for future technological

development as related to Protocol's competitive position.

. Formulated an IT organizational restructuring plan that enabled a 15%

reduction in headcount, while supporting a 30% growth in revenues.

. Performed due diligence of 40+ acquisition candidates' technology

assets, ultimately integrating each of the 21 acquisitions into

Protocol's infrastructure.

. Actively involved in business development initiatives, as well as

management of ongoing relationships with clients including T-Mobile,

IBM, J.C. Penney and Sprint. Personally cultivated, negotiated and

secured Toys "R" Us account, one of the company's top five clients

that generated $20 million in revenues.

. Developed a cornerstone CRM product line that compresses application

deployment time by 33-88% that motivated three Fortune 500 companies

to switch to Protocol, bringing $15 million in business.

Improved Business Processes & Performance Through the Effective Use of

Technology. Worked closely with all Protocol Communications business units

to create a cohesive program for technology development and innovation,

while ensuring reliability, flexibility and cost effectiveness.

. Created a centralized data center featuring a common architecture for

the 24 call centers; subsequently relocated that 125-server center and

related carrier network with no disruption in service or degradation

of service quality.

08/1996 to 04/2000 - MODEM MEDIA POPPE TYSON

The First Interactive Advertising Agency.

Vice President, Technology Development and Management (1996-2000)

CTO (1996-1998)

Member of the senior leadership team responsible for aligning IT and

business strategy to more effectively support large contracts with major

client AT&T and others. Advised clients on E-commerce strategy development

and legacy system integration and directed all related projects. Managed a

geographically dispersed 45-person team in the U.S. and abroad. Negotiated

contracts with vendors.

Built a Unified, High-Performance Technology Environment. Fostered an

innovative and continuously evolving IT environment, boosting overall

efficiency and effectiveness.

. Established disciplined scope of work procedures and controls to

ensure a complete, consistent and predictable methodology in meeting

customer requirements, including task analysis, project tracking, and

standard project estimating platform for projects ranging from $500K

to millions of dollars.

. Managed $10 million AT&T account, doubling the projected profit

margin. Served as a communication bridge between client and the

Marketing and IT functions to ensure a productive partnership.

. Consolidated global technology functions following Modem Media's 1998

merger with Poppe Tyson, achieving a 25% staff reduction and an

upgraded service level.

. Conceptualized the organizational structure and plan that was

instrumental in revenues increasing from $6 million in 1996 to a

projected $40 million for 2000.

. Implemented the Oracle enterprise general ledger and ERP platform.

10/1987 to 07/1996 - PRODIGY SERVICES COMPANY

Founded in 1984 by Trintex, a joint venture between CBS, computer

manufacturer IBM, and US retailer Sears. Prodigy was the first of the

early-generation dialup services to offer consumer online services before

the advent of the Internet. The company was acquired by SBC Communications

in 1994.

Director, Future Media (1994-1996)

Systems Development Manager (1992-1994)

Product Development (1987-1992)

Rapid progression through increasingly responsible leadership roles, with

key involvement in development of online presence for major Fortune 500

clients, development of complex online grocery systems for leading Grocers,

and ultimately, development of innovative web-based products and services.

Responsible for a 15-person team managing R&D initiatives and multi-million

dollar annual budget.

Developed Revolutionary Technology Products & Services. Worked closely

with a cross-functional team in the development of emerging technologies to

support the company's transformation from a proprietary software provider

into a true ISP.

. Conceptualized a product that provided high-speed cable access to the

Internet, which was commercially launched by Cox Communications in

1996.

. Designed broadband multimedia products that provided TV viewers with

the ability to both interact with and create agent-based customized

experiences.

. Pioneered the first on-line shopping service and interactive

advertising programs, driving growth from zero to $25 million for

those services.

ADDITIONAL SKILLS

Strategic Planning . Business Process Improvement . Transition & Technology

Refresh . Mergers & Acquisitions & Acquisition Integration . CRM . ERP .

Systems Evaluation & Implementation . HIPAA . New Product Design &

Development . Systems Integration . Project Management . Executive

Communications . Client / Vendor Relationship Management . Team Leadership,

Coaching & Development . Sarbanes-Oxley . Graham Leach . Virtualization

Technologies . SAN Implementation . VOIP . MPLS . Frame Relay . VPN . Cloud

Computing, Ecommerce, CRM, ERP, BI, HIPAA, SAN, NAS, ISCSI, Virtualization,

Network Design and Operations, Frame, MPLS, Firewalls, 17 Computer

Languages, Databases, SOX, Warehousing, Video and Audio Linear & Non-Linear

Editing, Video Encoding MP3, MP4, Database Design, SQL, SGI, 3D Modeling,

Simulation, Autodesk, PC and Server Selection, Configuration, Support and

Maintenance, Multiple Graphics Platforms, Photoshop, Dreamweaver, Flash,

Premier, Multiple Parsing Algorithms, AI, Fiber, VOIP, Business Continuity,

Business Development, Electronics form Bread Board to ICs, Marketing and

Sales, Executive Compensation, Applicant Tracking Systems, SDLC, Quality

Control, Software Development, Remote Management, Advertising, Social

Networks, Hyper-V, VM Ware, NetSuite, Exchange, SharePoint, PCI

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