Customer Service Manager
Resume:
James E. Heald
Oakdale, CT
*********@*****.***
JOB OBJECTIVE
Seeking a full-time administrative position in which to utilize and develop
my skills.
EDUCATION
Walden University, B.S. in Information Technology
(Concentration in Application Development, Testing, and Quality
Assurance) 2014
San Francisco State University, B.A. in Philosophy
2010
Keesler AFB, Technical skill training in Information Management
1998-2002
Lackland AFB, Air Force Basic Military Training
1998
SKILLS
Able to work in a PC or MAC environment, and with a variety of Operating
Systems (XP, Vista, Windows 7, OS X, and Unix/Linux); Proficiency in
HTML/XHTML, CSS, XML, and JavaScript (hand-coding and using various WYSISYG
programs), Adobe CS3 and CS4 (Dreamweaver, Photoshop, Illustrator,
Fireworks, and Flash), MS Office (Word, PowerPoint, Outlook, Excel, and
Access), Data Entry, Customer Service, and Quality Assurance; Fundamentals
of C++, PHP, Perl, Ruby, MySQL, and Filemaker Pro; Building and maintaining
networks; Installing, updating, and troubleshooting hardware and software,
including Operating Systems and Antivirus programs; Familiarity with
Information and Communication Security; Typing, 65 wpm; Document and
publication management; Preparing official correspondence
PROFESSIONAL EXPERIENCE
Enumerator UNITED
STATES CENSUS BUREAU 2010
.Performed field work to collect census information on individuals by
reading maps, staying organized, and performing basic customer service.
.Quality checked census forms with a close attention to detail to ensure
all information was collected properly before processing.
Administrative Coordinator IMAGE GLOBAL IMPACT
2006
.Maintained and managed all aspects of the company's U.S. website,
including editing and adding content, and designing and distributing the
company's monthly E-newsletter.
.Managed day-to-day operations of the company's office, including
maintaining office inventory and troubleshooting hardware and software
issues.
Assistant Manager GLOBE HOSTEL
2004-2006
.Managed and worked all aspects of the front desk, including handling
money, booking rooms, and making sure common areas stayed clean and fully
stocked.
.Overcame language barriers to provide customer service to international
travelers and fulfill their needs in person and over the telephone.
.Trained and supervised new employees.
Campaign Advisor Assistant UNITED WAY OF THE BAY AREA
2003
.Provided general administrative support for five United Way Campaign
Advisors and Development Officers for other campaigns which included
managing the distribution of information and materials to over 50 agencies
and coordinators throughout the Bay Area.
.Increased rapport between agencies and donors by organizing and actively
participating in special events.
.Streamlined campaign by managing all aspects of the process, including the
distribution and collection of pledge forms and contributions, and
performing basic audits.
Administrative Assistant PACIFIC GUARANTEE MORTGAGE
2002
.Reduced workload for Loan Processors by managing "Copy Pack" program,
making copies of 30-50 loan packages daily.
.Increased clientele for Loan Agents by assisting with marketing and
correspondence, including answering and directing telephone calls.
.Assisted Office Manager by filling needs for office supplies and other
equipment, and performing basic trouble-shooting on hardware as needed.
.Trained and supervised new employees.
Information Management Journeyman UNITED STATES AIR FORCE
1998-2002
.Managed Rapid Airman Discharge program for the JAG (Judge Advocate
General), working closely with leadership from other base agencies to
ensure members were discharged in an efficient and timely manner.
.Prepared legal documents, including Powers of Attorney, for customers and
official correspondence for base leadership while assisting in the review
and editing of official documents including award citations.
.Assisted lawyers and customers by researching and maintaining Air Force
Publications and Regulations library.
.Created and gave official presentations for base leadership and organized
official ceremonies for base leadership.
.Contributed to the implementation of new program that boosted efficiency
in personnel placement for individualized departments throughout the base.
.Troubleshot hardware and software as needed and assisted in the management
of the office server.
.Prepared and maintained file plans and files.
.Trained others on file plans and files, following up with inspections
throughout the base.
.Performed basic tech support for five different agencies, with the aid of
rapport with base network personnel, was able to research and resolve
issues.
.Greeted customers, answered and directed phone calls, overcoming language
barriers to fill customer needs.
REFERENCES available upon request
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