Customer Service Sales
Resume:
Pedro Lerma
**** ***** ******** ** *** G* ( Harlingen, Texas 78550 (
*********@****.*** 616-***-****
Qualifications Summary
Highly charismatic customer support representative with over three years of
experience in customer support environments.
o Identify customer needs, recommending appropriate products and
solutions.
o Effective problem solver
o Conflict Resolution Skills
o Proficient with Microsoft related Technologies such as: Microsoft
Word, Excel, PowerPoint, Access and Visio.
o Can implement and adapt to new procedure quickly
o Handle confidential information appropriately
o Manage high level of employees
WORK EXPERIENCE:
Manpower Coordinator- Ada, MI
. Provided assistance to Manpower Associates at our Amway Global
Location
. Processed Timecards and Adjusted Schedules to reflect times available
to work
. Provided a Mediation between Amway Global and Manpower associates
. Orientated large number of associates on proper work processes and
procedures
. Maintained employee records on two separate databases
. Provided Training materials for associates
Customer Care Associate- Ada, MI
. Placed orders for Independent business owners nationwide and worldwide
. Registrations and Renewals (offshore and local)
. Business inquires such as retailing, promoting, and sponsorships
. Handles large call volumes and met monthly sales quotas
Web Tech- Ada, MI
. Configured iPhones and iPods to download apps, such as the Amway app
or iTunes using wifi or USB connection
. Troubleshooting issues with MAC and Windows based applications and
programs ( i.e. safari, Opera, IE 6,7, and 8, Mozilla and Firefox.)
. Handle complex procedures where browser and operating systems need to
be Optimized ( i.e. flush DNS, reset browser, rename Host files,
bypass pop up blocker)
. Java Script, Java, Shockwave, and Adobe Reader orientated ( enable
java to run videos on iPod/iPhone)
. Familiar with the mobile site on various interfaces such as iPhone or
Blackberry
. AmwayGlobal.com troubleshooting such as resetting passwords, enabling
Image displays, Anti-Virus adjustments to view partner stores, turn
off add-ons
. Experienced using MAC OSX and Snow Leopard along with iPod and iPhone
to installing app using itunes
. Setup wifi on both iPhone and iPod to download apps.
. Can perform installations configurations, and troubleshoot issues with
MAC( versions OSX and Leopard) and Windows XP, Vista, and 7.
Kohl's Department Store - Grand Rapids, MI
Customer Sales Associate
Served as Customer Care Associate for the Shoe department, and
assisted customers with various roles such as sizing, finding shoes
specialized for medical conditions, and inventory research.
. Increased my knowledge by assisting customer support meetings that
were held after work to discuss suggestions and new ideas that should
be implemented.
. Trained new employees on how to serve customers.
Marathon Gas Station - Grand Rapids, MI
Customer Sales Associate
Provided customer service
. Maintained store, stocked
. Provided assistance to the elderly who could not pump their gas.
. Recorded the inventory delivered by vendors, recorded and reported the
need for building maintenance.
Education and Training:
Kent Career Technical Center - Grand Rapids, MI
. Basic Computerized Accounting
. Proficient in Microsoft Office.
. Knowledge accounting software to work with spreadsheet, memos, and
invoices.
. Maintained ledgers, balanced checkbooks
. Basic knowledge of payroll.
References:
Jonathan Barrette-Ervin
Amway Global/ Customer Care Associate
Bekkie Brown
Amway Global/ Customer Care Associate II
Chris Brown
Amway Global/ Service Desk Tech II
Claudia Sanchez
Manpower Onsite Manager
Mark Jurries
Amway Global/ Customer Care Associate I
Julio Nunez
Amway Global Customer Support Supervisor
Alex Rodriguez
Amway Global Customer Support Supervisor
Contact this candidate