Training Project Manager
Resume:
STEPHANY BONDS
Atlanta, GA. *0016
*************@*******.***
Career Summary:
.
I have over 15 years of experience working with large/small scale fortune
*** *********; that have extended to domestic and international
territories with all aspects of training from development to delivery.
. Experience working internationally within the Asia/Pacific Rim and
United Kingdom
. Federal government experience working the Department of Defense (TSA
division) as a Senior Field Trainer
. Member of the Senior Training team
. Aided in developing and implementing field screen certification
testing for Transportation Security Administration baggage screeners
Some of the training materials that I aided in developing were based on
the following methodologies:
. Dr. Kirkpatrick's 4 Levels of Evaluation
. Dr. Benjamin Bloom's Taxonomy Six levels of Thought
. Dr. Pikes Creative Learning Techniques
Instructional Designer/Curriculum Manager
. 15 years of experience working with various Instructional Design
systems and training models using a wide variety of media formats such
as web-based, online self-paced systems, storyboards, job aids,
scripts, and self-paced workbooks, facilitator guides for domestic and
world wide audiences.
. Experience working with Senior-level Management such as: Human
Resources, Product Managers, Marketing Managers and Network Operation
Center Managers conducting needs analysis and based on those analysis,
I designed, developed and implemented high impact training programs
for web-based training and Computer Based Training systems to meet the
needs of each business unit.
. Experience working with LMS comparison tools.
. Experience working with LMS selection tools.
. Experience working with LMS development tools.
. Developed collateral materials: pre-work, pre-test, hands-on training
for specific vendor products and service briefings.
. Experience working with Subject Matter Experts and interfacing with
cross-functional teams.
. Developed performance measurement assessment test to evaluate
instruction, programs and processes.
. Developed training templates to guide the development of curriculum to
include style guides, requirements documents, standard user interfaces
for web products, and templates for instructional materials,
storyboards and needs assessments test questions.
. Developed detailed process maps for use in facilitation workflow.
. Developed process and procedures for validating Curriculum
deliverables.
. Developed evaluation criteria for determining adequacy of curriculum
coordinate with Assessment test.
. Managed, developed, organized and coordinated IT projects from
inception to conclusion.
. Created project plans, proposals, reports and conducted need
assessments for senior level management.
. Managed internal systems development, pilot testing, quality review,
technical and user documentation, and full-scale implementation.
. Experience managing large-scale enterprise software and hardware
deployments.
. Managed the courseware curriculum design for new-hire training models.
. Managed e-Learning architectures and courseware materials.
. Managed application testing, quality assurance and end-user
acceptance.
. Verified completion of assigned task and kept projects "on-time".
. Worked with numerous project teams with project planning end user
requirements, definitions, enterprise technical architecture, designed
implementation and customized configurations.
. Researched, analyzed, and recommend technology vendors and products
e.g., network appliances, network infrastructure appliances and
business service management software applications for large-scale
deployments.
. Created projects plans, arranging and conducting conferencing calls,
submitting purchase orders, creating reports for senior management.
. Provide technical systems and software support for modification,
implementation of business systems.
Project Manager
. Managed, developed, organized and coordinated IT projects from
inception to conclusion.
. Created project plans, proposals, reports and conducted need
assessments for senior level management.
. Managed internal systems development, pilot testing, quality
review, technical and user documentation, and full-scale
implementation.
. Experience managing large-scale enterprise software and hardware
deployments.
. Managed the courseware curriculum design for new-hire training
models.
. Managed e-Learning architectures and courseware materials.
. Managed application testing, quality assurance and end-user
acceptance.
. Verified completion of assigned task and kept projects "on-time".
. Worked with numerous project teams with project planning end user
requirements, definitions, enterprise technical architecture, designed
implementation and customized configurations.
. Researched, analyzed, and recommend technology vendors and products
e.g., network appliances, network infrastructure appliances and
business service management software applications for large-scale
deployments.
. Created projects plans, arranging and conducting conferencing calls,
submitting purchase orders, creating reports for senior management.
. Provide technical systems and software support for modification,
implementation of business systems.
Classroom Instructor
. Experience teaching within the Asia/Pacific Rim/Great Britain, rim
where I honed my skills of teaching and developing training
materials for diverse linguistic environments to all levels of
management.
. Classroom Instructor for hands-on, Basic, Intermediate, Advanced, "How-
To" and Train-the-Trainer courses using a myriad of adult learning
delivery techniques.
. Managed the reviewing, editing, tests, curriculum outlines, instructor
lesson plans, student guides and job aids
. Managed course books, training aids, ensuring correct grammar,
presentation, organization, and clarity.
Education Experience
DeVry Institute of Technology, Atlanta, Georgia
Degree: Bachelors of Science Degree, Computer Science
University of Washington, Seattle, Washington
Adult Learning Principles: Instructional Design certificate received
ITIL Certified
Federal Security Clearance (current status)
Instructional Theories: Kirkpatrick's 4 Levels of Evaluation, Dr.
Benjamin Bloom's Taxonomy Six levels of Thought and Dr. Pikes Creative
Learning Techniques
Proficient with development tools such as:
MS Windows, 2000,XP, UNIX, Linux, MS Word (18 years), MS Excel (18
years), CentraOne 6.0, Macromedia (10 years), Photoshop (5 years),
Adobe Frame Maker (8 years), Adobe Illustrator (12 years), Captivate
(4 years), Adobe InDesign2, Web Audio, (5 years), Cross Logic, Visio
(15 years), MS PowerPoint (18 years), FrontPage, Knowledge Storm, E-
Learning (5 years), Flash5, Frame Maker 6 & 7, Macromedia, Snag-it
and a myriad of Learning Management Systems.
Proficient in Technologies such as:
SUN Solaris, HP-UX, IBM-AIX, Linux, and Microsoft XP/NT/2000,
Ethernet/Gigabit Ethernet, Token-Ring, ATM (OC3, OC12, and OC48),
ISDN, TCP/IP, OSPF, RIP-I& II, IP Telephony Signaling Protocols such
as: H.323, SIP, MGCP, MEGACO, SS7-based telephone system, PAP, CHAP,
SLIP, PPP, AppleTalk, SNMPv1, v2, v3, RMON-I/II, IP Multicasting,
IGMP, GMRP, GVRP, 802.1Q, 802.1P, 802.11, FastIP, NHRP, IP Tunneling,
and SNA 3270 & 5250 Emulation and CICS, BMC ProactiveNet, BMC Patrol,
EMC-SMARTs BSM solutions, IBM-Tivoli NetView, 3COM's Transcend, HP
OpenView, Micromuse-Netcool, SMARTS-InCharge, Concord's-IT fault
performance/availability management software, InfoVista, NetIQ, Voice
over IP solutions: Shoreline VoIP Communication Solutions. SQL, Visual
Basic, ODBC, JDBC, XML Schemas, ASL, Scripting Language, C, C++,
Oracle DM, Clipper, AS/400 and SNA Command Language.
PROFESSIONAL EXPERIENCE
BMC Software- Atlanta, Georgia -Senior Instructional Designer/Courseware
Developer - 8/2006 -1/2010
. Assist with developing training software installations and
configuration manuals.
. Provided courseware development assistance to BMC customers
training on BSM ProactiveNet software solutions and varies
platforms (Windows, NT, Linux and UNIX).
. Developed web-based, online self-paced systems, scripts, self-paced
workbooks, facilitator guides and web-base learning modules.
. Developed courseware using customized Learning Management System
platforms.
. Developed WebEx technical presentations for C-Level, NOC Managers
and Support Engineers.
. Support and assist with project planning, end user training
requirements definitions, technical architecture including job
aids, online training materials and classroom end user training.
. Project Manager on developing Web-base training for ProactiveNet
products and solutions.
. Worked with McKesson, Etrade, FedEx, UPS, Barnes & Nobles, ING,
Time-Warner, Bank of America, SunTrust Bank, AIG, Wal-Mart and CNN.
IBM Corporation -Atlanta, Georgia -Instructional Designer/Technical Writer
(Contractor) -6/2004 -8/2006
. The scope of my responsibilities included the project management
cycle from initial needs assessment to technology evaluations
through vendor selection.
. Provided Instructional Design assistance to various IBM customers.
. Worked onsite at NASA (Houston, TX.) to develop new training
procedures for the US Army intelligence.
. Provided instructional design support for NASA, Home Depot, Bank of
America and AT&T Wireless.
. Developed web-based, online self-paced systems, storyboards, job aids,
scripts, self-paced workbooks, facilitator guides and web-base
learning modules
. Developed Web-based training courses to support AT&T Wireless and
Cingular Wireless merger.
. Provided internal systems revisions and development, pilot testing,
quality review, technical and user documentation, and full-scale
implementation.
. Worked with Subject Matter Experts in all areas to ensure the
continuity of material, consistency of layout, flow of subject
matter, and accuracy.
. Developed and modified training materials for AT&T Wireless and
Cingular Wireless new and existing applications.
. Developed job aids and service briefings to support domestic and
international Network Operating Centers.
. Worked with several Project Managers to deploy Web-based training
materials for new and existing employees.
UPS Worldwide Headquarters-Atlanta, Georgia - Instructional
Designer/Technical Writer (Contractor) -6/2003 - 6/2004
. Provided courseware development for UPS customer's service agents.
. Provided instructional design support for UPS's CAReS and WorldCom
shipping and customer support systems.
. Delivered projects on time and within budget (many ahead of
schedule and well below forecast).
. Developed pre-work, pre-test, training manuals and service briefings
to support UPS worldwide call centers.
. Worked with Project Managers to develop training materials for new
applications to support UPS worldwide business procedures into
their existing workflow.
. Responsible for writing new training materials for UPS Domestic and
International Call Centers which include:
o New U.S. Government regulations
o Katrina Recovery shipping procedures and guidelines
o Service Briefings and supported Job Aids for Katrina Recovery
o Teaching Notes and Participant Guides
. Developed online learning materials for UPS Call Centers
worldwide.
. Work with various Call Center Managers to develop Call Routing
procedures for the various Customer Resource Groups located
internationally.
Department of Defense, TSA (Contractor) - 12/2002 - 6/2003
. This position required Federal Security clearance.
. Responsibilities included revamping the original airport screening
guidelines to include the new TSA guidelines as defined by the
Department of Defense (DOD).
. Worked with a team of Instructional Designers/Technical Writers
with developing courseware materials, job aids and a myriad of
certification test questions based on DOD new passenger/baggage
check polices and procedures.
. Training with arms, weapons and wide variety of explosives.
. Worked as an Instructional Designer/Technical Writer for (via the
Boeing Company) the new TSA airport passenger and baggage screening
policies post 9/11.
. Promoted to Senior TSA Field Trainer; became a member of the Field
Senior Training team for TSA.
. Responsible for training Field Trainers on new DOD airport
screening policy, procedures and passenger screening equipment, as
part of the Train-the-Trainer team.
. Conducted an assortment of field test as part of the TSA Field
Trainer certification mission.
. Provided training on DOD/TSA procedures on the opening and closing
US Airports.
SMARTS, System Management Arts, Inc. Atlanta, GA - Sr. Application
Engineer/Sr. Technology Instructor -7/2000 - 12/2002
. Spearheaded the development of world class network systems
monitoring and management technologies for deployment worldwide.
. Provided product training for SMARTS Business System Management
suite of applications for customers, prospects, channel partners
and new hire employees.
. Promoted to Senior Technology Instructor.
. Trained 1, 2 and 3rd level NOC Engineers on various trouble
ticketing procedures.
. Developed Job Aids to assist NOC Engineers with escalation
procedures.
. Developed Instructor-led materials such as job aids, self-study,
lectures, simulation exercises and role-plays.
. Designed and delivered high level technical demonstrations to C-level
management.
. Assisted with trade-shows, seminars, user groups, end-user training,
managing evaluation plans including proof of concept demonstrations.
. Worked with such companies as: Etrade, Bank of America, EDS, AT&T,
Sprint, FedX, UPS, SunTrust Bank and CNN.
Shoreline Communications, Atlanta, GA-Sr. Software Engineer- 11/1999 -
7/2000
. Provided VoIP Engineering support for Shoreline customers and vendors.
. Installed, configured and supported ShoreTel VoIP telephone systems.
. Provided rewrites, and/or revises and made suggestions to the
appropriate team members and subject matter experts (e.g., Best
Practice Methodologies) on ways to improve course books, handouts and
tests.
. Assisted in defining end-user roles and mapped out training
curricula.
. Worked with Call Center Managers and Automatic Call Distributions
Groups to integrate new applications and business procedures into
their workflow systems.
. Responsible for surveying clients and working with the curriculum
management team in future courseware design changes, additions and
modifications to training curricula.
. Provided formal classroom training, lunch-and-learn session to
Shoreline's employees, customers and prospects.
. Member of the project management team for curriculum design.
. Provide guidance to Shoreline's Curriculum Managers on courseware
design, content, and presentation.
3COM Corporation, Atlanta, GA- Sr. Technology Instructor/Instructional
Designer 11/1995 - 3/1997
. Classroom Instructor teaching internationally and
domestically,(Asia/Pacific Rim/UK) customers, prospects and employees
in diverse environments
. Interfaced with Senior-level Management conducting extensive needs
analysis for internal and external customers. Based on the
analysis, I designed, developed and implemented high impact
training programs that provided Web-based training, Computer Based
Training (CBT), Instructor led courses and distance learning (E-
learning) initiatives
. Worked on the entire process of analysis, learning needs, goals and
the development of a delivery system to meet those needs of each
department
. Worked on the systematic development of instructional specifications
using learning and instructional theory to ensure the quality of
instruction
. Edited instructional guides, course books, simulation exercises,
lesson plans, and tests
. Developed for courses as well as documentation for areas assigned by
the 3Com
. Team Lead for the Masters of Science Qualification courseware
(written test and skill demonstration)
Allied Telesyn International, Bothell, WA. -Corporate Training Manager -
6/1992 - 11/1995
. Managed a team of (5) and managing all financial aspects for the
Corporate Training Department and programs
. Founded ATI University Training Centers for internal and external
customer training, across USA, Asia/Pacific Rim, and United Kingdom
. Managed the development of instructor-led courses for all of Allied
Telesyn product lines.
. Managed and co-developed the ISO-9000 corporate training policy
certification.
. Worked with Human Resources and various internal management groups
to develop training materials for employees that are designed to
ensure OSHA regulations are being adhered to.
. Managed all corrections, rewrites and revisions.
. Worked with Subject Matter Experts on ways to improve courseware,
handouts, job aids and assessment tests.
. Worked with Senior-Level Management to develop high impact programs
that would provide distance learning initiatives such as: Web-base
training, E-Learning, CBT's and Video Training Materials using a
myriad of adult learning delivery methods.
. Worked with varies Manufactory Services Groups, Products,
Technologies, to introduce new product and services to all key
personnel.
. Worked with all Allied Telesyn business units, both domestically and
internationally, developing and implementing performance metrics and
processes across diverse organizations.
. Worked with CBT vendors such as: Macromedia, Saratoga, Cross Logic and
Knowledge Storm.
Attachmate Corporation-Bellevue, WA- Sr. Technology Instructor/ Technical
Writer-11-1995 -3/1997
. Developed Instructor-led materials to support instructional
procedures or methods such as individual training, group
instruction, self-study, lectures, demonstrations, simulation
exercises, role-plays and new technologies.
. Developed courseware for Attachmate's technical support teams.
. Senior Technology Instructor for Customer open enrollment classes.
. As Project Lead for the curriculum design team, I worked with
Subject Matter Experts in all areas of courseware development to
ensure the continuity of material, consistency of layout, flow of
subject matter and accuracy.
. Managed the creation, reviewing and editing of: learning
objectives, tests, curriculum outlines, instructor lesson plans,
student guide/materials (e.g., modules, sequence, tactics, etc),
course books, training aids, etc.
. Developed product presentations for introduction, intermediate and
advance courses.
. Developed courses on how to install, configure, troubleshoot and
integrate Attachmate's products and technologies.
References above request
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