Customer Service High School

Kristal R Epps

Mobile: 757-***-****

Email: *******.****@*****.***

Country of United States of America

citizenship:

Veterans' No

Preference:

Contact Current Yes

Employer:

AVAILABILITY Job Type: Permanent

Temporary

Work Schedule: Full Time

Part Time

DESIRED LOCATIONS US-VA-Norfolk/Hampton Roads

US-VA-Richmond

WORK EXPERIENCE Sprint 8/2007 - 6/2009

Hampton, Virginia US

Salary: 45,000 USD Per

Year

Hours per week: 40

Account Service Representative/Customer Retention

Specialist

Duties included placing and taking incoming calls

in a professional and timely manner with superior

customer service in retaining customer's accounts

with Sprint/Nextel, managing corporate and

government business accounts providing

administrative work related to accounting and

budgeting. Required to become efficient with all

Microsoft Programs such as Word, PowerPoint and

Excel. Also required to meet monthly quotas of 80%

out of 200% which I had an above average of 178%.

Also assisted with the training of new employees.

Performed duty as acting supervisor. Also took over

the phone payments via check and credit cards.

Received numerous awards for customer service

skills and work performance. (Contact Supervisor:

Yes, Supervisor's Name: Rayanne Veira,

Supervisor's Phone: 757-***-****)

EDUCATION Deep Creek High School

Chesapeake, Virginia US

High School or equivalent - 6/2006

Relevant Coursework, Licensures and Certifications:

Received High School Diploma

Tidewater Community College

Portsmouth, Virginia US

Some College Coursework Completed

Major: Criminal Justice

GPA: 3.0 out of 4.0

REFERENCES Ronnea Jones Oneaccord

Phone Number: 757-***-****

Reference Type: Personal

Justin Burch Sprint Supervisor

Phone Number: 757-***-****

Reference Type: Professional

ADDITIONAL Proficient with all Microsoft programs, typing

INFORMATION speed 60 words per minute

Contact this candidate