Quality Assurance Project Manager

TRACEY L. SCHIELIE

**** *. ******** *****

Palatine, IL 60067

847-***-****

*********@*****.***

PROFESSIONAL EXPERIENCE

AgileTek, LLC, Des Plaines, IL

Delivery/Project Manager, August 2007 - March 2010

Client projects:

. Directed all aspects of a 30 person project for a leading global life

sciences and clinical diagnostics corporation client, including

project management, quality assurance, budget creation and

management, resource scheduling, invoicing, and staffing

. Managed teams developing custom software in .NET, C#, and SharePoint

in an agile environment

. Negotiated and drafted quarterly statements of work, service

agreements, and proposals for various clients

. Directly accountable for ensuring quality and creation of a zero defect

culture and product for regulated medical software

. Developed project documentation in accordance with rigorous FDA standards

. Reported directly to client executives on project progress, opportunities

for organizational growth, and continuous improvement

. Facilitated daily status, iteration planning, and retrospective meetings

. Planned and prioritized quality assurance and development efforts for

joint consultant-client team using an iterative approach

. Tracked project risks and mitigated them accordingly

. Drafted and approved technical and functional requirements

. Generated weekly reports analyzing defect statistics and trends

. Created and used custom Microsoft Excel templates, wall gantt, and task

cards to track project status

. Estimated project tasks and planned for project deadlines using Delphi

estimation technique

. Integrated employee time tracking system with Microsoft Excel, enabling

project managers to create customized reports for their teams

Internal projects:

. Utilized SharePoint portals for project collaboration and management of

internal documents

. Championed best practices and agile methodology by coaching and

coordinating company-wide professional development programs

. Wrote and conducted performance reviews

. Heavily involved in recruiting and hiring of software developers and

quality analysts for mission-critical projects

. Member of leadership team, which identified issues within the

organization and advised the partners on them

. Strategized with partners on acquiring and retaining company Microsoft

Gold Partner certification

Technical skills:

. Microsoft Word, Excel, PowerPoint, and Outlook 2007

. Serena Team Track defect tracking system

. Caliber requirements management tool

. Perforce source control

. CVS source control

. Microsoft SharePoint, including project sites, wiki, team discussion,

defect tracking

BAR/BRI, Chicago, IL

Attorney-Editor, September 2006 - July 2007

. Edited Professional Responsibility, Evidence, Corporations, Partnership,

and Administrative Law bar exam review outlines published for use in all

fifty states

. Drafted model essay answers, graded student practice essays, and answered

questions from students studying for bar exam

Attorney Patricia Ryerson Kelly, Inverness, IL

Law Clerk, Summer 2004 and May 2005 - May 2006

. Drafted pleadings, motions, and client letters

. Prepared annual corporate documents, real estate documents, wills,

trusts, and other estate planning documents

. Organized discovery documents, including answers to interrogatories, for

divorce proceedings

. Performed assorted legal research tasks on estate planning and

dissolution of marriage

Illinois Department of Children and Family Services, Administrative

Hearings Unit, Chicago, IL

Law Clerk for Chief Administrative Law Judge, Summer 2005

. Researched legal issues and summarized case files for Administrative Law

Judges

. Drafted documents describing the appeal procedure for appellants and

their rights and responsibilities

. Observed expungement appeal and service appeal hearings

. Prepared outlines of commonly cited cases and the structure of opinions

for new Administrative Law Judges' use

Honorable Arlander Keys, United States District Court for the Northern

District of Illinois, Chicago, IL

Judicial Extern, Spring 2005

. Assisted in drafting and researching judicial opinions

. Researched various legal topics at the direction of judge's law clerks

. Observed hearings, settlement conferences, and status calls

Chicago-Kent College of Law, Chicago IL

Rothstein Fellow Research Assistant to Professor Katharine Baker, Summer

2004

Conducted legal research on family law issues and drafted case synopses

and summaries of research results

. Drafted citations and performed general editing and proof-reading

Ibbotson Associates, Chicago, IL

Software Quality Analyst, August 2002 - July 2003

. Managed and planned quality assurance and quality control effort for

web-based application and facilitated team meetings

. Researched, qualified, and managed software requirements and wrote weekly

status briefs for managers

Geneer Corporation, Des Plaines, IL

Quality Analyst, July 2000 - June 2002

. Served as subject matter expert for software application and coordinated

triage of all technical support issues

. Wrote detailed reports and participated in daily conference calls to

communicate status of support issues

EDUCATION

Chicago-Kent College of Law, Chicago, IL

Juris Doctor, May 2006

GPA: 3.6/4.0 Class Rank: Top 10.6%

. Chicago-Kent Law Review, Executive Articles Editor

. Recipient of Kent Legal Scholar Scholarship and Attorney's Title Guaranty

Fund Scholarship

. CALI Award for highest grade in Torts, Property, and Juvenile Law

. Torts Teaching Assistant, Professor Mickie Voges Piatt, Fall 2005

University of Illinois, Urbana-Champaign, IL

Bachelor of Arts in Economics, May 2000

GPA: 3.5/4.0 Dean's List: Spring 1999, Fall 1999, Spring 2000

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