Customer Service Sales

Josh Wilcox

**** *. ******** **

Tempe, AZ *****

480-***-**** *********@*****.***

GRAPHIC AND WEB DESIGNER

Web Design / Graphic Design / Web Site Administration / Customer Service /

Technical Support

Seasoned professional with experience in graphic and web design from

concept to completion for small and mid-size local, national and

international businesses. Industries include real estate, construction,

business services, legal, entertainment, recreation, home improvement,

health and electronics. Strong commitment to on time deadlines and

experience with presentations to the client as part of the sales process.

Strong organizational expertise and account management experience. Able to

build consensus in a team environment. View samples of my work at

http://www.wilcoxgraphix.com/portfolio.html

Computer Software Skills

InDesign CS3 / PhotoShop CS3 / Illustrator CS3 / Dreamweaver CS3 / HTML /

XML / CSS

FLASH Knowledge / JavaScript Knowledge / PHP Knowledge / ACT! / GOLD MINE

Career History & Highlights

Insight Global - Staffing Services 2010

Methods Analyst

. Accessed promotional media from email from New York offices regarding

product campaign offers.

. Wrote promotional bulletins, using Dreamweaver software, for each

campaign offer based on content written from New York offices.

. Created images and thumbnails, using Fireworks software, based on

creative PDF media relating to the campaign.

. Published each promotional bulletin using internal database software

JARIS/PORT for Customer Service Reps to access.

. Assignment location: American Express - Phoenix, AZ

Team Joyner USA - Worldwide Manufacturer/Distributor of Recreational

Vehicles - Service Industry 2008 - 2009

Webmaster

. Designed and maintained company website using HTML and CSS keeping up

current info for retail and dealer sites

. Incorporated sales flyers and news reports as part of the company

branding program to the website which resulted in the sales department

meeting or exceeding their sales goals each month.

. Participated in email marketing program to national dealership

resulting in increased website traffic

. Created companies International Dealer Locator on website using CSS

stylesheets to include high quality maps and links to 200 plus dealers

worldwide

CompuWorld - Startup - Service Industry 2007 - 2008

Computer Technician

. Recruited by President to develop website concept and launched company

website using HTML 4.0 and CSS 2.0

. Diagnosed and repaired computers and ran troubleshooting techniques to

rid systems of spyware and viruses.

Education 2020 - National Online School for K - 12 - Education Services

Industry 2006 - 2007

Curriculum Support

. Developed users manual for the schools web site

. Preparation of Excel spreadsheets and PowerPoint presentations for

online schooling for grades 6 - 12

Tech Support

. Answered customer service inquires regarding web accounts and

maintained database of tech support issues

All About People 2005

Faculty Services Coordinator

. Processed technical support call tickets for high volume call center

. Update databases for technical support issues

Low Carb Mall - Health Food Industry 2002 - 2004

Graphic Designer and Webmaster

. Recruited by President to provide creative and artistic services in

multiple store locations

. Developed and launched promotional campaign of in-store advertising

. Launched and maintained complex website, including online shopping

system

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