Quality Control Human Resource

Yolanda M. Gantz

**** ********** ***** ******, ********, GA 30058 678-***-****

*******.*******@*******.***

Objective

Seeking a human resource position with growth potential where my

discipline, positive attitude, professionalism, untiring efforts and

interest can be utilized.

Experience

Bank of America College Park, GA October 2003

- October 2009

Account Specialist II/ Human Resource Specialist

. Maintained HRIS systems.

. Processed and resolved payroll issues using ADP software.

. Processed end-to-end hiring through compensation negotiation, selection,

employment testing and utilization analysis.

. Provided customer feedback on any discrepancies using email and phone

communication.

. Processed and reconciled account receivables and account payables using

AS 400 and JD Edwards software.

. Maintained accuracy of daily transactions to ensure error free month end

balancing.

. Provided reports needed for controller, using Excel spreadsheets.

. Filed daily transactions for future reference.

JP Morgan Chase College Park, GA

November 2001 - October 2003

Operations Team Manger

1. Managed 45 - 50 banking associates for a lockbox operations facility.

2. Managed a cost center budget of $500,000.00.

3. Trained and facilitated new employee orientation.

4. Processed billing for over 3000 clients using VICOR software.

5. Maintained HRIS systems.

6. Processed end-to-end hiring.

GE Capital College Park, GA April

1999 - November 2001

Data Entry Operator/ Reconciliation Clerk/ Quality Control Specialist

7. Processed accounts receivable for over 1 million clients.

8. Reconciled customers account to ensure proper credit was given within 24

hours.

9. Ensured all work was quality checked before processing to ensure a DPMO

of 0.23 or better.

10. Worked on a Lean project which saved the company over $10 million.

11. Trained and wrote training materials for the entire operations site.

Office and Software Skills

AS400, JD Edwards, Microsoft Office, Video Podcasting, VISIO, SAP and GAAP,

ADP

Education

December 2010 Georgia State University

Atlanta, GA

Bachelors Degree - Business Administration/Managerial Sciences

January 2010 SHRM-Atlanta

May 2009 Georgia Perimeter College

Atlanta, GA Associates Degree - Business Administration

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