Customer Service Quality Assurance

Christopher Bateson

*** */* ****** **., Delta, Ohio 43515

419-***-****

(419) 388 - 1491

***********.*******@*****.***

COMPUTER SKILLS:

. Microsoft Office Suite . Microsoft Windows 2000, XP, 7 . Lotus Notes

. Basic Network Setup . Active Directory . HTML

. Adobe Photoshop . LAN & WAN . SQL

. VB.Net . Software Installation and Maintenance

. Windows Server 2003 . Linux - Red Hat Fedora . And Much

More...

EDUCATION:

Associate of Applied Science - Computer Network Systems Sept.

2006 - Aug. 2008

ITT Technical Institute - Maumee, OH GPA: 3.68

Relevant Courses:

. Database Development . Problem Solving

. MS Desktop Operating System . Programming I & II

w/VB. Net & SQL

. Microsoft Network Operating Systems . Operating Systems

SECURITY CLEARANCE: Secret

EMPLOYMENT:

Pepsi Beverages Company March 2010 - Present

Forklift Operator

. Use VoicePic to build pallets

. Inventory control by actively controlling counts that are loaded

. Load side-load trucks for next day delivery using forklifts

. Driving Side-load trucks for loading purposes

Innovative Network Consultants January 2010 - Present

Consultant / Developer

. Network installation

. Virus removal / System cleanup

. Android Application development using Eclipse

. Application Testing and Quality Assurance

United States Air Force Reserves March 2009 - Present

Air Transportation Journeyman

. Inspect cargo and mail to verify eligibility and proper documentation

. Determine quantity and type of cargo to be loaded according to

allowable cabin load

. Select and palletize loads using automated or manual methods

. Coordinate with air transportation clearance authority on diversion of

cargo

. Verify cargo against manifest

. Complete documentation and reports required within the air

transportation system to include air land and air drop

Mid-States Express May 2005 - March 2009

Assistant Terminal Manager Toledo, OH

. Implemented DOT Rules and Regulations, OSHA Laws, Hazardous Materials

Regulations

. Work to efficiently dispatch drivers on routes

. Utilized AS400 computer proprietary software as well as MS Word and MS

Excel to organize and track freight movement

. Supervised over 20 drivers & dock personnel

. Provide customer service by answering phones and responding to

customer inquiries and complaints

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