Customer Service Sales

SUMMARY PROFILE

. Strong creative, motivational and leadership skills.

. Experienced in all aspects of public relations communication.

. Strong customer service, communication, and negotiating skills with

three years plus as customer relations/loss mitigation telephone

representative.

. Experienced in planning and fielding promotional events to produce

both awareness and revenue enhancement.

. Strong creative background including development of key messages,

themes, associated collateral and advertising.

. Experienced in designing and pitching concepts, fundraising, direct

and phone sales as well as customer service.

. Proficient in software productivity applications: MS Word, Excel,

PowerPoint, Adobe Acrobat, Adobe InDesign, Adobe Photoshop.

Introduction to: Adobe Illustrator, Quark, Dreamweaver, GoLive and

digital photography.

Most Recent Employment:

March - July 2010: Wells Fargo Home Mortgage (contracted through

Accountemps/OfficeTeam) as a loan analyst compiling all documents necessary

for short sale of delinquent properties. Represented investor, communicated

mostly through authorized 3rd party (realtor) or homeowner. Postponed

foreclosure sales. Average 25-30 loans in pipeline. Paperless.

February - March 2010: Wells Fargo Home Mortgage (contracted through

Accountemps/OfficeTeam) as a loss mitigation loan counselor. Inbound

telephone calls from delinquent mortgage customers regarding status of loan

modifications, forbearance, foreclosures, and short sales.

March - July 2009: GMAC Mortgage Co. Inbound and outbound collections;

calling on delinquent payments/taking payments.

July - November 2009: Loan Resolution Counselor resolving customer problems

regarding foreclosure, default, Obama HAMP and other programs

January-February 2009: Boss & Associates aligns itself with premiere

companies in the high-technology sector, ranging from entrepreneurial start

ups to proven market leaders. Via the telephone I pre-interviewed

candidates for the criteria needed in the recruitment and placement of key

executive, managerial, sales and technical talent for assembling, building,

or top-grading sales organizations. Purged database.

Other Qualifications:

Public Relations, Marketing, Promotion & Fundraising

. Wells Fargo Home Mortgage 2010 PM shift member of VOTT Team

(represented workers) and PM Editor of the SSDM Department newsletter.

. Beacon Inspection Services: Maintain and provide content for Facebook

business page. http://www.facebook.com/pages/Henderson-NV/Beacon-

Inspection-Services/193*********?v=wall

. Public relations and underwriting for KBBG-FM 88.1

o Rebuilt clients and secured underwriting for spots, programs and

broadcasted high school ball games via telephone, Internet and

mail. Promoted branding of KBBG-FM 88.1

o Researched, and with board approval, implemented a 300% increase

in media rates. Designed and produced 16-page Media/Marketing

pdf. for KBBG-FM.

o Voiced promos and hosted half-hour radio talk shows when need

arose to fill-in.

o Planned, designed and implemented several aspects of the KBBG-FM

30th Anniversary Celebration including: designing and layout for

95% of 30th Anniversary Commemorative Book. Designed and

produced invitations, tickets, commemorative coin, plaques and

banners; researched and contacted former speakers, interviewees

and KBBG-FM affiliates throughout the country. Sold and invoiced

more than $11,000 in ads.

o Designed KBBG-FM 8'x22' billboard, along with all literature

including brochures: The Power to Move II Campaign, Endowment

Trust Fund, and Several Good Reasons to Support Public Radio.

o Prepared information for volunteers, follow-up and invoicing for

annual 2007 Radiothon fundraiser.

o Shared the responsibility for accommodating 2008 democratic and

republican presidential candidates for radio interviews and

visits.

o Total revenue for 16 months was $75K and provided $20K in

graphic design material.

. 2007-2008: Volunteered to spearhead Project Kosovo, a community

outreach for winter clothing/school supplies for KFOR9 Iowa National

Guard soldiers to distribute as part of their humanitarian mission.

Designed and sent TEAM THUNDER newsletters to interested donors (60).

Approximately 6000 pounds of donations arrived in Kosovo due to this

project. Worked via e-mail and Skype with the military civil affairs

officer in Kosovo.

. Public relations campaign for the MIND Institute, Albuquerque, N.M.

Planned and supported implementation of ribbon cutting ceremony and

VIP evening event.

. Developed and implemented University of Northern Iowa (UNI) Public

Relations Student Society of America (PRSSA) Skydive Raffle, which in

point of time, was the most productive fundraiser in PRSSA history.

. Executive editor of The Progressor (Spring 2005 & Fall 2006 issues).

Responsible for creative design, layout and printing.

. Developed and implemented "Adopt-A-Ship" campaign; including

fundraisers necessary to support the event in conjunction with the

Carroll Middle School. Included multimedia presentations, media

recruitment, and communication outreach to public affairs officer

aboard ship, securing food items for care packages and 400 letters to

the sailors.

. Co-developed theme & collateral and presented to the membership at

the2004 National PRSSA Conference (NYC).

. Developed and implemented all aspects of 2004 Children's Day Parade

for Sturgis Falls Day, Cedar Falls including theme, brochures,

business cards, flyers, calendars for Cedar Falls Tourism & Visitors

Bureau & Cast of Characters.

. Two internships with Cedar Falls Tourism & Visitors Bureau: Assisted

with daily operations that included walk-in traffic, designed

promotional materials, set up for events, acted as representative of

CVB at designated events, provided weekly communication to hotels,

planned and implemented 2003 Sturgis Falls Children's Parade.

Sales, Customer Service and Management

. Loan Analyst collecting and preparing short sale documents for

negotiation of short sale of delinquent property. Paperless.

. Loan Resolution Counselor resolving customer problems regarding

foreclosure, default, Obama HAMP and other programs.

. Underwriting (non-profit form of selling sponsorship rather than

advertising in commercial radio) for KBBG-FM from February 2007 - June

2008.

. Twelve years experience in direct-to-consumer sales as Independent

Avon Representative. Earned membership to Presidents Club, 11

consecutive years; Honor Society - $16,000+ (six years); and Rose

Circle - $30,000+ (two years). Market area of 1600 residents.

. Ten years as eBay domestic and international sales / auction agent

with 99.7% positive feedback (412).

Affiliations, Activities, Volunteerism and Honors

. Recipient of Minut Man award from KFOR9

. Project Kosovo, Civilian Community Outreach for KFOR9 Peacekeeping

Mission, June 2007 - present.

. Active in 2008 presidential politics and Iowa caucus.

. International Communications Association, 2006 - present.

. Public Relations Society of America (PRSA) Scholarship Award, 2005.

. Cheryl Proctor-Rogers Public Relations Award, 2005.

. Patrick Jackson Leadership Award, 2005.

. President UNI PRSSA 2004-05; Presidential Service Award, National

PRSSA, 2004.

. Public Relations Student Society of America (PRSSA), 2003-2006; UNI,

2004 - 2006

Experience / Recent Work History

March 2010- July 9, 2010 Wells Fargo Short Sales

(Accountemps/OfficeTeam)

February 2010 - March 2010 Wells Fargo Loss Mitigation Call Center

(OfficeTeam )

March 2009 - November 2009 GMAC Mortgage

January 2009 - Feb 28, 2009 Boss & Associates

November 2008 - December Younker's Cedar Falls

2008

February 2007 - June 2008 KBBG-FM 88.1 (Afro American Community

Broadcasting Inc.)

May 2004 - March 2006 Wal-mart Supercenter (Photo Technician /

Cashier)

April 2006 - Present DidierDesign 2006

May 2000 - Present eBay Sales / Auction Agent

February 2006 - April 2006; Cedar Falls Tourism & Visitors Bureau

May 2004 - August 2004

(Internships)

Education

. University of Northern Iowa: MA: Communications/Electronic Media.

Completed requirements in 2009 with the exception of research paper.

Will complete paper and accept diploma in December 2010.

. University of Northern Iowa: BA: Public Relations, Minor: Marketing,

Certificate: Spanish. Graduated May 2006.

Productivity, Computer and Creative Skills

. Proficient in software productivity applications: MS Word, Excel,

PowerPoint, Adobe Acrobat, Adobe InDesign, Adobe Photoshop. Familiar

with Adobe Illustrator, Quark and skilled in digital photography.

. Strong creative approach and design skills.

Contact this candidate