Customer Service Sales

~Aquilla White~

**** *********** ****** #*** ***********, Florida 32304

E: ***********@*****.*** H: 850-***-****

~OBJECTIVE~

To obtain and secure a challenging and interesting position with a growing company that will utilize my

multi tasking, customer service, and communication skills

~EXPERIENCE~

ACS (Florida Healthy Kids) Tallahassee, Florida

Senior Eligibility Coordinator 03/2008 to 04/2010

• Check figures, postings and documents for correct entry, mathematical accuracy and proper codes

• Operate typing, adding, calculating and billing machines/software

• Prepare change of address records, verify proof of income (documentation of earned income/self

employed income, child support, social security benefits, and U.S. citizenship

• Check to ensure that appropriate changes are made to resolve customers/applicants problems

• Access computerized financial information to answer general questions as well as those related to

specific accounts

Sonny's Tallahassee, Florida

Waitress 04/07 to 03/2008

• Informed customers of daily specials

• Presented menus to patrons and answered questions about menu items, making recommendations

upon request.

• Checked patrons' identification to ensure they meet minimum age requirements for consumption of

alcoholic beverages.

• Prepared checks that itemizes and total meal cost and sales tax

• Checked with customers to make sure they were enjoying their meals and took action to correct any

problems

Adecco, Cardinal Services and Manpower Tallahassee, Florida

General Office Clerk 01/2002 to 05/2007

• Preformed general office duties such as typing, operating office machines, and sorting mail.

• Maintained files and controlled records to show correspondence activities

• Found and retrieved information from files in response to requests from authorized users

• Routed correspondence to others for reply

~EXPERIENCE~ (Continued)

Adecco, Cardinal Services and Manpower (Continued) Tallahassee, Florida

General Office Clerk 01/2002 to 05/2007

• Operated telephone switchboard to answer, screen and forward calls, provided information, took

messages and scheduled appointments

• Greeted persons entering establishment, determined nature and purpose of visit, and directed or

escorted them to specific destination

• Added new material to file records, and created new records as necessary

• Assigned and recorded or stamped identification numbers or codes in order to index materials for

filing

• Scheduled appointments, and maintained and updated appointment calendars

• electronically sorted and compiled text and numerical data, retrieved, updated, and merged documents

as required

• Kept record of work performed

• Prepared invoices, reports, memos, letters, financial statements and other documents using word

processing, spread sheets, database or presentation

• Kept records of invoices and support documents

• Computed credit terms, discounts, shipment charges, and rates for goods and services in order to

complete billing documents

~EDUCATION~

Lively Technical Center

Legal Secretary Certification, 2003 Tallahassee, Florida

Tallahassee Community College

Liberal Arts Degree, 1999 Tallahassee, Florida

~REFERENCES~

Available upon request

Contact this candidate