Manager Customer Service

William Saltess

***** ***** ***** ***** . *********, AZ, 85363 . 773-***-**** .

********@*****.***

QUALIFICATIONS

Highly effective Operations Manager/Inventory Manager with significant

experience managing warehouse / distribution centers for companies in

diverse industries. Excellent communicator, known for collaborating with

personnel at all levels to develop organizational vision, strategy, and

goals. Skilled change manager able to inspire teams to deliver outstanding

results; proven record in driving improvements to dramatically streamline

and optimize operations. Core Strengths Include:

Operational Leadership . Planning & Forecasting . Setting SOPs & KPIs .

Inventory Control

Supply Chain Management . Cost Management . Quality Assurance . Analytical

Performance Assessment

OSHA / H&S Compliance . Documentation / Reporting . Staff Training /

Development . Employee Relations

Engineered Labor Standards . Negotiations . Process Improvements . Customer

Service Excellence

PROFESSIONAL WORK EXPERIENCE

BOMBARDIER AEROSPACE, Des Plaines, IL 2011-Sept 2014

Inventory Manager, Chicago (dual role)

Led 12-member warehouse team to manage $12M inventory for airline parts

distribution facility. Assessed operating conditions, inventory controls,

and industry benchmarks to introduce multiple control plans for facility;

utilized SAP Inventory System. Left Bombardier and relocated to Arizona.

. Diagnosed issues and initiated action to correct failures; monitored

inventory controls, ensured proper placement of received products, and

implemented procedures to reconcile misplaced inventory.

. Partnered with MLA's and CSR's to resolve inbound problems, clear

notifications to get parts to customers, and cancel or close orders.

. Led resolution of MRA issues; followed up to ensure customer

satisfaction.

. Identified training issues, developed content, and personally instructed

new employees.

. Traveled to Germany for extended trips of up to 45 days in order to

ensure that new operational processes mirrored the existing structure in

the Illinois facility.

Key Accomplishments:

V Picking Process: Identified production issues and

developed/implemented plan to improve picking process; increased

velocity of picking process in production area by 35%.

V Inventory Accuracy: Assessed current practices, issues, and

bottlenecks in inventory area. Enhanced daily practices,

retrained/uptrained staff, and facilitated "cleaner" processes; drove

inventory accuracy from 95.2% to 99.9%.

V WIP Inventory: Evaluated inventory practices surrounding WIP;

implemented multiple efforts to revamp production planning and

scheduling; achieved reduction of WIP inventory of 30%.

Transportation Manager, Chicago (dual role)

Managed planning and execution of outbound parts to customers; personally

ensured delivery to/ satisfaction of major accounts. Established and

maintained tight operations.

. Collaborated with CSR's to verify current status of orders; established

rapport and communicated with couriers to arrange timely shipments.

. Prepared manual shipments, organized daily consolidations, and filed all

shipments daily.

Key Accomplishments:

V Fulfillment Improvement: Identified, recommended, and implemented a

cost neutral system change, preventing order fulfillment errors;

improved order fulfillment accuracy by 3%.

V Customer Service: Created and implemented changes and efficiencies and

significantly improved communications with CSR's regarding customer

order status.

V Workflow Enhancements: Re-organized work space to achieve high

productivity.

WHOLESALE INTERIORS, Bensenville, IL 2008-2010

Operations & Facilities Manager (Warehouse Operations Manager)

Managed 20 inventory clerks in outbound shipping to residential and

commercial accounts for furniture distribution facility; supervised

operations of 200K sq. ft. facility with inventory valued at $5M.

. Fulfilled and expedited in 500+ customer orders per day; processed and

executed purchase orders with vendors.

. Personally oversaw Quality Control inspection of all inbound product

shipments from overseas.

. Directly supervised all Picking & Packing and managed inventory and cycle

counting procedures.

. Personally oversaw and ensured resolution for customer concerns,

including returns, damages and overages.

. Managed facility maintenance; trained newly hired employees.

William Saltess - pg. 2

(WHOLESALE INTERIORS - continued)

Key Accomplishments:

V Major Accounts Liaison: Personally took ownership of customer

interaction with major accounts, such as Sears, Overstock, Target,

Amazon, and others.

V Fleet Maintenance: Routinely inspected and managed maintenance for

company truck fleet.

V Monthly Goals & Objectives: Routinely met all company goals and

objectives for department; set high bar for customer service, time to

delivery, and cost savings.

MILLARD REFRIGERATION SERVICE, Geneva, IL 2006-2008

Inventory Control Manager

Supervised staff of 16 to operate 600K sq. ft. warehouse facility.

Directed all corporate and customer physical and fiscal inventory reporting

(KPI); analyzed/determined customer and corporate monetary adjustments

relating to inventory.

. Operated and interfaced with WMS system; expedited daily cycle counts;

oversaw customer returns and overages shortages & damages (OSD).

Key Accomplishments:

V AIMS System: Personally took ownership of management and maintenance

of Radio Frequency Equipment and Voice Activated Equipment (AIMS

System).

V Major Accounts: Personally responsible and accountable for

satisfaction of all major accounts.

ELI'S CHEESCAKE FACTORY, Chicago, IL 2003-2006

Operations Manager, Manufacturer & Distribution

Managed 30 employees in manufacturing & distribution of product to

restaurants, special events, and grocery stores. Led all activities

related to production planning & scheduling, material control & inventory

cycle counting, deliveries, and return authorizations; correlated MRP

system & physical counts.

ACE COMPUTERS, Arlington Heights, IL 2001-2003

Operations Manager, Manufacturing & Distribution

Led 30 employees in production planning and scheduling of PC production.

Oversaw inventory and counts, resolved discrepancies between MRP system and

physical counts, and ensured timely, accurate finished product deliveries.

Other Experience - Material Control Supervisor, MATSUSHITA, Franklin Park,

IL

Oversaw the daily warehouse operations, including the management of 25

employees, for a leading maker of stereo, audio and other electronic

components for home, commercial and industrial use. Handled all planning

and scheduling for the warehouse, stockroom and production line.

. Requested by the General Manager to set-up the planning / scheduling

process for the new Danville, KY distribution center.

EDUCATION

AAS, Associates of Science, Business Management, Illinois Benedictine

University, Lyle, IL

Certifications: HAZMAT; Forklift Safety Training Instructor

Technical Skills: BOM, MRP, AIMS, WMS, MS Office Suite, SAP Systems

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