Customer Service Manager

Anthony Conte

**** ***** ***** ****** . *******, Illinois 60616

312-***-**** . **************@*****.***

OBJECTIVE:

To secure a stimulating and challenging position that will utilize my

current skills and provide personal and professional growth.

EXPERIENCE:

January 2008 - May 2010 . United Tax & Travel . Chicago, Illinois

Office Associate

. Provide customer service

. Answer telephones, use fax machine, and copy machine

. Type letters and affidavits

. Reserve airline tickets and send money orders for customers

. Pay customer's bills

. Check work e-mail for everyday job duties from Office Manager

and other office in Aurora

. Order office equipment/supplies

. Organize office files and client's taxes

February 2008-March 2010 . UPS . Bedford Park, Illinois

Package Handler

. Completed assigned tasks in a reasonable amount of time with a

high level of accuracy

. Opened and unloaded trailers

. Handled and sorted over 1000 packages a day

. Capable of lifting medium to heavy loads 100% of the time

. Demonstrated a strong ability to work in team environments

. Showed aptitude to maintain compatible relationships under

stress

. Exhibited promptness and attention to detail

. Contributed to a safe working environment

January 2008-March 2008 . B-Best Business Essential Service Team

Warehouse Worker

. Prepared merchandise for equipment

. Maintained clean and safe work area

. Collaborated with team members to ensure successful product and

timely shipments

. Helped maintain the warehouse

. Assisted with clients; answering their questions and concerns

April 2006-October 2006 . Security Management Group of America .

Chicago, Illinois

April 2007-October 2007 . Security Management Group of America .

Chicago, Illinois

Security Officer

. Patrolled grounds hourly ensuring area is secure

. Protected property from theft, damage, or destruction

. Advised management of possible threats to staff, visitors,

merchandise, building, and grounds

. Helped maintain crowd control for the harbors

. Watched for trespassers and secured area

EDUCATION:

2008 - 2009 . The College of Office Technology . Chicago, Illinois

Computer Operations Technology, Certificate

. Coursework included advanced computer repair and maintenance;

software installation, configuration and maintenance; and basic

networking

. Skilled in using Microsoft Word, Access, Excel and PowerPoint

2006 . Richard J Daley Community College . Chicago, Illinois

. Completed Courses on PC Hardware, PC Repair & Troubleshooting,

and PC Operating Systems

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