Customer Service Administrative Assistant

Sigrid Gage Whipple

Conyers, GA *****

404-***-****

************@*******.***

Objective: To pursue a challenging position with a dynamic company,

providing an opportunity for me to excel and best utilize my exceptional

communication and professional skills.

Qualifications: Expertise in Customer Service/Technical Support/Clerical

Operations: Administration of major accounts: Solid reputation for

providing customer service and team leadership. Thrives in fast-paced

environment, works independently with minimal supervision.

Kroger Corporate (Navigator Staffing)

October 2009 to July 2010

Asset Protection/Admin

. Ensure implementation of the Think Shrink! Program and focus on shrink

prevention.

. Work directly with stores and district coordinators on training and

shrink performance issues.

. Utilize KRT to ensure that the plans are implemented and producing

desired results.

. Coordinate Analysis of Inventory Results (AIR) communication to

stores and district teams.

Logistics/Admin Support

. Coordinate/Order (pick up and delivery) of storage trailers for stores

including processing invoices, Process Shippers and Bills of Laden's

for Baled Paper & Loose Paper-Log & Forward Billing.

. Process all Shippers & Bills of Laden to RASC from each whse for

product disposition.

. Handle all product dispositions for Recalls, Disc Product, Out of date

Product, Do Not Stock, etc.

. Process Whse Form-40 (damaged product return from stores to whse) to

RASC

. Process invoices on I Pay for Logistics also paper invoices received

through US Mail.

. Process Credit Card Account for Logistic Department.

Human Resource Admin/Switchboard Operation

. Preparing records for key filing

. Preparing Separation Notices

. Assisting ASP's with filing applications and records for all Kroger

Stores

. Preparing daily mail for all Human Resource ASP's

. Answers, transfers and directs incoming calls using a computerized

database

. For information access.

NYU Medical Center

January 2006 - September 2009

Patient Registration/Customer Service Rep

. Greet and register all patients, conducted interviews to request and

accurately document patients demographic information, financial and

insurance information, screening all Medicare, Medicaid and managed

care patients obtaining authorization and pre certifications.

. Verified insurance benefits and coverage for inpatients and

outpatients, post charges, calculated patient liabilities, performed

point - of - service payment collections, co - payments and unmet

deductibles.

. Established financial arrangements to reduce financial risk, helping

to ensure reimbursement for services. Work closely with the

Department of Families and Children and the Social Security

Administration on public aid cases.

. Patient appointment scheduling, chart retrieval and filing, initiating

prescription refill requested, managed mulit - line phones and

providing customer information, opening and sorting incoming mail..

Convergent (Insight Global)

March 2002 to December 2005

Technical Service Coordinator (Call Center)

. Inbound call center, actively listed and probed callers in a

professional and timely manner to determine the purpose of calls

regarding Audi Certifications Corresponded via Phone and Email

. Troubleshooting for system compatibility and components

. Created user profiles and password rest and unlocking user profiles

. Logged call data in the Ticketing System to ensure timely resolutions.

. Handled first call resolutions and Conducted follow - ups

Nordson

March 2003 to March 2005

Administrative Assistant (Part-time)

. Meet and greet clients and visitors.

. Answer 8 line switchboard and transfer calls to appropriate staff

members.

. Create and modify documents using Microsoft Office.

. Perform general clerical duties to include but not limited to: faxing,

mailing and filing.

. Maintain and distribute staff weekly schedules.

. Maintain hard copy and electronic filing systems.

Skills: Microsoft Windows, Microsoft Excel, WordPerfect 6.1, CRC, LMC,

LMS, Outlook, E-fax, Multi Line Phone Systems, Skiptracing, Lotus Notes,

Dynamic, AS400, 50 - 55 WPM, POS, Novell, GroupWise, Remedy, Alpha and

Numberic Keystrokes.

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