Customer Service Quality Assurance

RENATA M. SMITH

**** *. ******* ***., *****, FL *3611 352-***-**** *********@***.***

EDUCATION

****- **** ********* ** ******* in Technical Management Feb 2010

DeVry University, Orlando, Florida Cumulative GPA: 3.33

2007-2008 Business Management, University Of Central Florida

2003-2006 Associate in Arts Degree, Lake Sumter Community College

RELEVANT COURSES

• Employment Law • Human Resource Management

• Strategic Staffing • Accounting Principles

EXPERIENCE

Senior Project Orlando, FL

Business Operations October 2009-February 2010

• Assistant leader

• Implemented company business plan

• Researched quality assurance for company

Red Lobster Clermont, FL

Server December 2009-Present

• Provided efficient service for all guest

• Certified in seafood expertise

• Assembled meal orders to specification of guest

Hostess October 2008-December 2009

• Communicated and assigned tables to guests

• Ensured tables are ready to be seated and escort guests to their table

• Answered incoming phone calls to the restaurant

Dunkin Donuts/ Baskin Robbins Clermont, FL

Shift Leader October 2003-November 2006

January 2007-February 2008

• Stocked shipping items

1 Held Night shift leader role (2004)

1 Coordinated routine crew schedule for day time shift planning

Hollister Department Store Ocoee, FL

Model December 2006-January 2007

2 Greeted customers

3 Maintained stores merchandise appearance

Kohl's Department Store Clermont, FL

Sales Associate/Customer service November 2005- May 2006

1 Assisted customers with purchases

2 Provided detailed information about sales and merchandise

3 Accepted payments for chargeable accounts

VOLUNTEER

• Worship sign language interpreter

• Holiday Celebration Volunteer

COMPUTER SKILLS

• •

Microsoft word 2007 Excel 2007

• •

PowerPoint 30 wpm

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