Management Manager

Michelle Martin

***-** *** ******, ********, NY *1422 . *********@*****.*** (H) 718-

***-**** (C) 917-***-****

SUMMARY OF QUALIFICATIONS

Program Management professional with several years of experience in

producing and marketing well received professional development programs

and events.

CORE COMPETENCIES

Project & Product Management Relationship

Management

Assessment & Measurement Vendor Management

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

UBS - Client Associate, Jersey City NJ

October 2009- Present

Reconcile 50+, time sensitive, shareholder inquiries on a daily basis

relating to stock options and restricted shares.

John Wiley and Sons, Hoboken NJ

June 1999- May 2008

Program Manager

Administrator of a CPE driven professional development program that

produced 160 online seminars with over 500 business and academic

professionals in attendance annually. Developed and implemented marketing

campaign. Used after session evaluations and feedback to develop new

seminar topics in conjunction with Director of Learning Technologies and

product line managers. Cultivated relationships with over 25 national and

international training consultants and coordinated entire seminar schedule.

Produced ad hoc and semiannual program status reports. Supervised

assistants, freelancers, temporary employees and interns. Trained and

oriented consultants on seminar expectations and formats. Advised seminar

and workshop registrants .

Event Management

(Planned and negotiated menus with dining services and caterers.

(Secured rooms, AV Equipment and computer configurations for events and

meetings.

(Managed attendee registration which included website maintenance, report

production, badge and event packet

creation.

(Onsite event management.

(Managed workshop expenditures. Recorded and processed payments and

reimbursements for trainers and attendees.

(Created and procured branded materials and supplies for events.

(Compiled and assessed after event feedback.

(Worked with product line managers and program director to produce 10

- 12 offsite 1 day workshops each year.

(Developed and managed a marketing campaign for over 80 seminars

every 4 month cycle. Seminar attendance grew 50% each year.

Monitored the registration follow-up campaign where registration and

actual attrition was reduced 30%.

Michelle Martin . *********@*****.*** . (H) 718-***-**** (C) 917-853-

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PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS (cont'd)

Automatic Information Systems, New York, NY

January 1999- June 1999

Software Tester

Evaluated proprietary software for usability, client specifications, and

formula accuracy for companies within the textile industry.

(Quality of service resulted in 30% increase in billable rate.

First Chicago Trust Company, Jersey City, NJ

Managerial -Supervisory College Administrator & Diversity Training

Coordinator January 1996 - January 1999

Administrator of an annual 10 month Managerial Development Program.

Training program consisted of 4 modules (Supervision, Legal, Communication

and Personal Development), 16 courses and 120 credits that trained 40

managers and supervisors. Managed nomination process and program

enrollment. Coordinated course schedule with outside vendors. Co-

facilitated and administered skill assessment feedback sessions.

Administered logistics of all courses Secured and created course materials

and supplies . Evaluated course content and objectives with Training

Officer and AVP. Oversaw and processed program expenditures.

Coordinated mandatory, companywide diversity training program.

(Attained an 80% graduation rate.

EDUCATION

Hofstra University - Bachelor of Arts/ Major: Communications

NYU School of Leadership and Human Capital Management - Enrolled

TECHNICAL KNOWLEDGE

Windows 2000, XP, Vista, Microsoft Office (Microsoft Word, Excel,

PowerPoint, Publisher, Access, Groove), HTML, Webex, Adobe Acrobat Connect, Lotus Notes, Peoplesoft

Awards: John Wiley and Sons 2005 Pacesetters Award

Volunteer Work: New York Cares

Organizations -Toastmasters- Former President, Treasurer

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